Kilómetro 17.5, Carretera Sur, El Cedral,, 77600 Cozumel, Mexico
#36 of 56 hotels in Cozumel
Guests' ChoiceBased on 350 hotel reviews
7.6Cleanliness
8.5
Comfort
8.5
Location
8.5
Facilities
8.1
Staff
8.5
Value for money
7.8
Free WiFi
7.7
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End of dialog contentReviewed: 30 June 2024
Terrell
United StatesI think the rooms could’ve got colder, never got below 25 Celsius, water in the shower could’ve been hotter. But that’s fine.
Very secluded, easy access to the beach and to the dining rooms
Stayed in June 2024
Reviewed: 20 June 2024
Darryl
United StatesThe staff at pool restaurant and bar.
I have stay at this property since 2011 when it sold in 2016 or so it’s gone down hill as far as management the staff in restaurants and pool is fantastic the front desk needs help as far as facilities if you like hot rooms and broken thinks it’s great I go back only because of the staff they are so accommodating to any need while dining or enjoying the pool setting in the bar at night it’s amazing but the place lacks maintenance repairs and for god sack ac in room really raise the price people will still come I would look for us the repeat costumer not new ones we spend money.
Stayed in June 2024
Reviewed: 8 June 2024
Colin
United StatesThe food is below average. It was bland, cold, too much food put out ahead of time to sit and get cold.
The property is amazing. The location is great. The dive company is great.
Stayed in March 2024
Reviewed: 2 June 2024
Thania
United StatesNo umbrellas on the chairs by the beach. No drinks offered while sunbathing. We had to go out of our way to get something to drink in comparison to other all-inclusive resorts.
Property is nice & good hotel for the value. Comfortable rooms Food is ok
Stayed in June 2024
Reviewed: 26 May 2024
Michelle
United StatesThe beachfront is entirely washed up from a previous hurricane. No beach area to walk along.
Cozy and further away from all of the tourists coming in from cruise ships.
Stayed in May 2024
Reviewed: 25 May 2024
John
United StatesIt was all good
Everything.. Good value..
Stayed in April 2024
Reviewed: 20 May 2024
Tiffanie
United StatesThe food options were edible, but not the greatest. There were some nights that the food was exceptional. The walk to the adult pool wasn't too far, but the walk to the beach was a decent ways away.
Stayed in May 2024
Reviewed: 12 February 2024
Giulia
United StatesFood could be improved but it was overall ok.
Location, facilities, staff, scuba diving on site.
Stayed in February 2024
Reviewed: 4 January 2024
Jesper
United KingdomFood average.
Excellent location. Nice staff. Cosy set-up. Very good space around the pools and beach for everybody despite being fully booked.
Stayed in December 2023
Reviewed: 31 December 2023
Tan
United StatesThe food could be more diverse with some Asian options.
It's a relatively small resort, which means not as crowded as those large ones. The staff are every friendly and courteous. The eco-environment is very natural, isolated, and quiet. We also enjoy its proximity to other attractions in Cozumel on the south and east coast.
Stayed in December 2023
Reviewed: 8 December 2023
Michele
SwitzerlandThe resort is quite far from San Miguel town and taxies to go and back are expensive. There is no alternative to taxies like bike rental The users of this resort are quite old retired people or families and so the activities offered to them. It's probably not the best place for solo travelers who want to socialize with similar guys.
The place is big and accommodates all types of vacation styles: more quiet or more active ones. I liked that you need to walk a certain distance to reach different facilities of the resort. The dive center at the resort is very skilled and works efficiently. I booked my dives in advance with them but, once on site, everything was quick and clear.
Stayed in November 2023
Reviewed: 9 November 2023
Alfredo
MexicoThe staff and the flexibility of the hotel
Stayed in November 2023
Reviewed: 9 November 2023
Russell
United StatesAir conditioning. The rooms would not get colder than 76 and were often hotter. There was nowhere in the entire hotel except the gift shop with normal air conditioning...it seemed like the lobby bar had A/C but they kept the doors open and the same with the breakfast/dinner building, it was often well over 80. The lunch buffet room was often over 90. Given that there are few enclosed spaces at the resort it was surprising that there was nowhere just to get a break and cool off. Also, the buffet food was mid, but with the price who could complain? Also: they could use to put down mats or something between the dive shop and the entrance to the lunch buffet, it was sand and my mother had difficulty navigating it.
The dive shop; the people there were extremely helpful and friendly, note only the ones interfacing with the divers, the guys in the materials side were also great. Adriane did an excellent job giving me my SCUBA refresher and as a divemaster, as did all of the other divemasters, I felt completely taken care of and confident in them all. The staff were very courteous. The cost for the stay was extremely reasonable.
Stayed in October 2023
Reviewed: 6 November 2023
Ramon
MexicoAll inclusive food - to cheap menu’s
Location
Stayed in October 2023
Reviewed: 2 October 2023
Renato
South AfricaDrinks could have been a bit better.
Breakfast was great.
Stayed in September 2023
Reviewed: 17 September 2023
Kevin
United StatesI cannot stand the constant attempts to get you to sign up for their vacation club and waste vacation time hearing a sales pitch you have no interest in. This needs to stop as it ruins the enjoyment of staying at a resort, being hustled by huckster "concierges" who are really salesman try to get a commission by roping you into a sale pitch meeting with the promise of 'gifts' meaning discounts on various things. Not enjoyable to have to dodge them every time you go through the lobby. Also, a la carte restaurants should be open more.
The food was the best of any resort we stayed at. Also, we liked that it was quite south of the main town and somewhat secluded. It also had a nice pool and beach area with beautiful water.
Stayed in September 2023
Reviewed: 6 September 2023
Heino
United StatesThe hotel feels a bit old and is in need of a serious deep clean. Several towels had holes in them. The food was OK/ good and acceptable, but nothing mind blowing, which definitely leaves room for improvement. Other than horribly sweet virgin cocktails, water and diet sodas, there was little to no non alcoholic options. Some alcohol free beers and virgin cocktails on the menu would go a long way for adult non-drinkers.
The staff are incredibly friendly and go out of their way to make you feel welcome. The beach and pool areas are beautiful. Enjoying sunset from the beach was a daily pleasure.
Stayed in September 2023
Reviewed: 8 August 2023
Zapata
United StatesThe ice makers did not work on the premises and the mini refrigerators did not work in none of the 8 rooms we had for the family.
We loved the area, breakfast and lunch where the best, although very little selection for kids.
Stayed in August 2023
Reviewed: 30 July 2023
Adrian
MexicoThe drinks and the air conditioning
The hotel was beautiful
Stayed in July 2023
Reviewed: 2 July 2023
Erin
United StatesThe property vastly misrepresents it’s food options. There were not 7 restaurants as advertised, but only 3 restaurants plus a breakfast buffet and a lunch buffet. Unfortunately they don’t have enough restaurant accommodations for everyone so I learned at checkin that we were only allowed to visit the restaurants for 2 meals (out of a 4 day stay) and the rest had to be the buffet. The dinner buffet was downright nasty. We are glad we got a car because we ended up leaving for most meals which made the all inclusive appeal non- valuable. The beach was beautiful but small for the number of guests. The worst part was that the resort allows vendors in at night and these people will harrass you when you walk by. Intense bartering. I unfortunately got had - and purchased some items that I later found in town for much less. It felt a little exploitative of the resort to allow that to be so prominent.
There was only one place to eat breakfast and it was cafeteria style. The food was a little bland, but there was a wide selection of it. We leaned heavily on the fresh fruit bar. They don’t have salt and pepper.
Stayed in June 2023
Reviewed: 25 June 2023
Sara
United StatesProblems w A/C made it difficult to sleep at night. The pool was very warm. Activities or a rec center for teens would be appreciated. Our 15 year old felt too ild for kid club was too young for the gym and disco.
Location, dive center, food, staff!!
Stayed in June 2023
Reviewed: 20 June 2023
Kevin
United StatesAir conditioning sun standard, NO hot water in shower
I liked the staff and the location The restaurant in Royal level was fantastic.
Stayed in June 2023
Reviewed: 16 June 2023
Angela
United StatesConstant air conditioning issues! After talking to multiple guests, we seemed to all be having issues.
Beautiful layout and scenery
Stayed in June 2023
Reviewed: 11 June 2023
Adam
United StatesResort was fairly far from town which turned out to be a bit of a minus if you wanted to do some quick shopping, but it also meant that it was nice and quiet when you wanted to nap a bit. Take a bit of extra cash if you want to make the trek into town.
Beach and pools were great. Most of the staff were very helpful and courteous. It would be nice if the front desk had some change for large bills instead of just sending us to the hotel store that quickly ran out of change. Makes it tough to give tips to the wait staff. The wait staff were very attentive and we never lacked for a cool beverage. Food was fairly good, could have used more seasoning, mostly buffet style. Rooms were very nice and the staff kept things tidy and clean.
Stayed in June 2023
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