Avenida Satélite, Tulum City Centre, 77760 Tulum, Mexico
#204 of 230 hotels in Tulum
Guests' ChoiceBased on 148 hotel reviews
7.2Cleanliness
7.5
Comfort
7.6
Location
8.5
Facilities
7.1
Staff
7.7
Value for money
7.7
Free WiFi
7.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 May 2024
Monika
PolandSomething smell bad from the sink. Breakfast was insufficient (only caffee/tea/orange juice, toast and jam. Nothing more). Staff didn't speak English. Far to the beach.
Big room with private toilet, AC and fridge. Friendly staff. Quite clean and comfortable bed. There is limited free parking in the front of entrance but you can park in the next street. It seems safe. Spacious room, a lot of place to put your luggage.
Stayed in May 2024
Reviewed: 17 May 2024
Erwin
NetherlandsBoutique hotel - can be cancelled. More an youth hotel. Give an better breakfast with fruit. Or change some days
The staff was beautifull. Isabel speaks- English,Dutch,. Spanish,German. Other staff need more practise
Stayed in May 2024
Reviewed: 12 May 2024
Marc
FranceThe humitdity wouldnt leave the room
Well located
Stayed in May 2024
Reviewed: 9 May 2024
Romain
FranceBreakfast was terrible, just pan, marmelade and coffe. Only 2 towels for 4 persons, we asked 2 more but they said no, I don’t know why.
Really enjoy this huge room with ac. The shower has a lot of pression. Location is great.
Stayed in May 2024
Reviewed: 9 April 2024
Giovanna
United KingdomBreakfast
Location
Stayed in April 2024
Reviewed: 28 February 2024
Jerome
United KingdomA bit noisy as it is close to a big road, reception didn't speak English at all, breakfast was a joke, not even a knife to put the dodgy butter on the toast, had to use spoons.
Good location, 10min from the Ado bus, walking distance from town, big room and bed, nice warm shower with good pressure on ground floor.
Stayed in February 2024
Reviewed: 25 February 2024
Josip
SwitzerlandThe shower wasn‘t working properly. The whole bathroom turns into a pool when showering. The breakfast can be really improved, not worth to wake up and go there.
The bed was big, AC was working, there was the fridge and also the toilet seat!
Stayed in February 2024
Reviewed: 9 February 2024
Eija
FinlandBreakfast was awfull. To be precide there is no prekfast, only pread and coffe which you have to Make by yourself. Tea packs but no hot wather.
Stayed in February 2024
Reviewed: 5 February 2024
Kelly
IsraelA.c didn’t work well and it was very hot The wifi is weak and barley function at rooms Breakfst was poor
The balcony was nice
Stayed in January 2024
Reviewed: 1 February 2024
Karsten
CanadaNo hot water. The showers were old. The rooms were ok at best. They were clean. But looked more modern in the photos online.
Location was great. Staff was pleasant.
Stayed in January 2024
Reviewed: 28 January 2024
B
United KingdomVery basic breakfast - coffee, juice and toast The bathroom smelt strongly of blocked plumbing or something to that effect
Central location, just off Avenida tulum. Walking distance from ADO terminal. Nice area to relax upstairs (where breakfast is served)
Stayed in January 2024
Reviewed: 30 December 2023
Jon
SwitzerlandFelt like a hostel. Breakfast was simply toast and butter. Noise of the road.
Authentic. Location. Big room
Stayed in December 2023
Reviewed: 23 December 2023
Lilleira
United StatesBlinds with lots of mold. One room has a big areas with mold on the wall and no toilet seat.
Very cute place, good decoration, great mattresses, hot powerful water, good coffee, continental breakfast with local sweet breads
Stayed in December 2023
Reviewed: 22 December 2023
Lee
United KingdomThe toilet was difficult to flush and the breakfast was as basic as it gets. But when I pay this price I don't expect much more.
The location was great and the room was great for the price.
Stayed in December 2023
Reviewed: 22 December 2023
Gerardo
GermanyBreakfast was miserable, just a cup of coffee and some sweet bread. Rooms have mold , specially toilet roof full of mold. No ventilation
The room was big and bed comfortable.
Stayed in December 2023
Reviewed: 16 December 2023
Unnithan
CanadaThere was no toilet seat and hard to find street parking and it’s better to say no breakfast. Bathroom towels were not provided and has request for that
Location
Stayed in December 2023
Reviewed: 14 December 2023
Radek
Czech RepublicScam at reception. Price is in usd, but must pay in mxn. Rate is bad, of course.
Stayed in December 2023
Reviewed: 28 November 2023
Frances
United KingdomThe opportunity to have large plates, boiling water in the communal kitchen area in the evening time to be able to make our own food .
Great location and good breakfast, The room had a fridge and lots of space. Extra comfy large bed
Stayed in November 2023
Reviewed: 19 November 2023
Lucaragno
GermanySome minor technical issues encountered in the shower and the toilette but nothing compromising our stay. Very poor breakfast.
Walking distance to ADO bus station and to all bars and restaurants downtown. Rooms are nicely designed and furnished. Very nice staff.
Stayed in November 2023
Reviewed: 15 November 2023
Carmen
MexicoHad an amazing location near to restaurants and the staff is great.
Stayed in November 2023
Reviewed: 14 November 2023
Desmond
South AfricaBreakfast consisted of toast, butter, jam and coffee some mornings. Spartan room.
Wonderful, helpful staff. Good location.
Stayed in November 2023
Reviewed: 10 November 2023
Nora-andreea
United KingdomWe could not keep the window without the shutters as it was facing the courtyard with all the other rooms. Breakfast was really disappointing.
Nice place, clean, good value for money for a private room with bathroom, but with very minimal facilities. The room was comfortable but it had only one window in the courtyard, so we could not really keep it open. The terrace on the roof was nice, but the breakfast was very disappointing, no hot water for tea, no hot coffee, only sad toast bread, one toaster for everyone and a bit of jam. The lady who booked us in was really nice tho.
Stayed in September 2023
Reviewed: 5 November 2023
Stas
IsraelThe breakfast is a bit poor, a few pastries and coffee. If you don't come early there won't be enough.
The staff was great and helpful, the location os pretty good and quite. The rooms are big.
Stayed in September 2023
Reviewed: 30 October 2023
Shankland
United StatesClean traditional
Stayed in October 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content