Juarez, 122, 48300 Puerto Vallarta, Mexico
#99 of 131 hotels in Puerto Vallarta
Guests' ChoiceBased on 580 hotel reviews
7.6Cleanliness
7.8
Comfort
7.6
Location
9.1
Facilities
7.2
Staff
8.2
Value for money
7.7
Free WiFi
5.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 July 2024
Manuel
United StatesWi fi was pretty much not working. Thankfully, my cellphone works in Mexico. The hotel is nice it just needs remodeling soon.
The rooftop pool is amazing, as well as their rooftop restaurant. The location is excellent. I was actually able to check in a bit early, which is definitely a plus.
Stayed in July 2024
Reviewed: 20 June 2024
Steve
AustraliaWristbands are given but I ripped mine off and it did not affect bringing my friend into the hotel
Location, value for money, air conditioning. It’s simple, but the price was very good.
Stayed in June 2024
Reviewed: 31 May 2024
Alejandro
United StatesNo coffee
Location, price
Stayed in May 2024
Reviewed: 18 May 2024
Greg
Australialet down by having no internet available in any area. each day fobbed off and told that the manager will be informed. nothing happened. these days its necessary to have wifi even if not in the room. i moved hotels after no change to wifi.
nice room and pool aircon good. location great.
Stayed in May 2024
Reviewed: 10 May 2024
Calvin
United StatesWe would like to have a mini fridge in the room. However, they provided purified water in the area right outside of the room. There are also multiple stores very close by that sell cold drinks.
The room we had was a corner room with a double balcony. The view over the river was great. The lobby and the rooftop were both beautiful. The building is a very classic/old style that has a lot of tile and color. We enjoyed watching the birds and iguanas below us while we swam in the pool!
Stayed in May 2024
Reviewed: 4 May 2024
Justin
Australiano wifi in rooms
Stayed in April 2024
Reviewed: 3 May 2024
Brian
CanadaThe noise and the bugs
The rooftop pool and location
Stayed in April 2024
Reviewed: 30 April 2024
Ronald
CanadaThe staff were incredibly accommodating! At first we were put in a room with no window facing inside. The window was just a piece of wood with a bathroom stall latch for a lock. We asked if we could possibly have a room with a window. Without charging anything extra they moved us to a room with a balcony and a view of the river and partial view of the ocean. The layout of the room also gave us much more privacy when using the toilet and shower. We would have been fine in the first room but the second room made the stay more comfortable and we actually enjoyed being in the room.
Stayed in April 2024
Reviewed: 23 April 2024
Audrey
CanadaNot allowed to bring friend to have a beer on my balcony. Friend could only visit in lobby. Noise from traffic started early in morning (7:30 a.m.) and also noisy at night, however, I was hardly in room so didn't matter too much. TV remote did not work. No wifi in room and the wifi in lobby was slow so could not download Netflix movies.
Location was very good - close to beach, restaurants, OXXO, bus, banks, etc. Pool was very cool (not heated) - had to get used to that. Room was nice with wrap around balcony. Shower had hot water all the time. Very nice room attendants. Liked having purified water available in jug on my floor but was not cold.
Stayed in April 2024
Reviewed: 12 April 2024
Gregory
CanadaDownstairs restaurant was good, but not as good as the upstairs one. PV is very humid. Nothing much you can do about that! The free coffee is kinda bad.
Great rooftop area with small pool. Fantastic views from the rooftop pool area and adjacent restaurant. Great deals for happy hour and tasty food in the upstairs restaurant. Authentic Mexican feel.
Stayed in April 2024
Reviewed: 11 April 2024
Nick
Canadaprices have gone way up from past stays and the property remains with little upgrades
central location
Stayed in April 2024
Reviewed: 5 April 2024
Rakhal
United StatesMy room didn't have a window but the air conditioner worked well and it was cheap so I didn't really mind that much.
Great location, it's an old-school Mexican beach hotel with all the noise that comes with it. I love the place but definitely bring your earplugs. The showerhead exceptional pressure which I love. The bed was soft and the mattress was high-quality which was a nice surprise.
Stayed in April 2024
Reviewed: 4 April 2024
Leo
NetherlandsBad wifi in the room. I did not realize they had no breakfast
Location, good room, nice staff
Stayed in April 2024
Reviewed: 2 April 2024
Vivian
CanadaA mini-fridge would have been perfect.
Excellent location near the Malecon. Wonderful staff. Our room had new bathroom fixtures & the shower was great.
Stayed in April 2024
Reviewed: 30 March 2024
Maria
United StatesNo parking lot
It was centralized to everything.
Stayed in March 2024
Reviewed: 29 March 2024
Joey
MexicoBeautiful rooftop terrace, with a partial ocean view and views of the city. Beautiful plants and well cared for property. Fantastic location!
Stayed in March 2024
Reviewed: 29 March 2024
David
CanadaIt was a bit crowded.
Liked the B fest. It's rare that I have beans with my eggs.
Stayed in March 2024
Reviewed: 27 March 2024
Jenna
CanadaWe only had a single room key - metal key, not a keycard. Thin walls, I would recommend bringing earplugs if you are a light sleeper.
Rooftop pool and restaurant with a beautiful view of the sunset and Zona Romantica. Wifi worked best in the lobby or up by the pool. Hotel staff was quick to respond to anything we needed, extra towels, tp, etc. It was in the perfect location, easy to get around and a short walk to anywhere we wanted to go and check out! Very affordable, aircon included in your room. *Note that you get what you pay for. The rooms are very basic, but we really enjoyed all of the amenities the hotel and the neighborhood had to offer.
Stayed in March 2024
Reviewed: 25 March 2024
Noreen
CanadaThe room was small but it was all that we needed to settle in each evening. The bed was ok not uncomfortable. The bed needed 4 pillows as opposed to 2 small ones. This is an older hotel so do not expect a resort experience. It had Mexican charm. The towels could have been a bit better quality.
The hotel was clean and the staff were very helpful and they spoke English and Spanish. Location was exceptional as it was close to the markets and 2 blocks from the beach. Air conditioner was very good and quiet. T.v. had many good English channels. The roof top view was beautiful. A very nice sitting area by the pool. They had a small restaurant on the roof top that you could get good food and cold drinks. Happy hour served good drinks from 3-7pm. I loved watching the sunset and the many birds and iguanas sitting in the near by trees from the rooftop. Very peaceful. The hotel provided purified water on each floor so customers could refill their water containers as opposed to buying and using plastic water bottles from the store. Thus reducing the single use plastics. The shower had good warm water and pressure. Our room had a small but cute balcony.
Stayed in March 2024
Reviewed: 21 March 2024
Michael
PhilippinesNoisy at times as people come and go, but typical in Puerto in that area at the height of the tourist season.
Staff is very cordial and accommodating. A great location!
Stayed in March 2024
Reviewed: 18 March 2024
Michael
United StatesNumber one is poor internet, only limited available in open areas not in the rooms. Street noise on west side is loud at night, ok with ear plugs.
Location was excellent, well kept old hotel, clean, nice pool, rooftop lounge area and restaurant, all the staff were friendly and nice, price very fair. Perfect sunset view in restaurant.
Stayed in March 2024
Reviewed: 16 March 2024
Rocio
United StatesThere was a restaurant above our room. Too much noise when they where cleaning it.
Staff super friendly.
Stayed in March 2024
Reviewed: 13 March 2024
Angie
CanadaWifi was pretty bad. We would have to go to certain areas for it to work.
Staff were super friendly and very helpful.
Stayed in March 2024
Reviewed: 12 March 2024
Irene
United StatesAlthough there was a lamp on the bedside table, there was no way to plug the cord in. I asked if that could be fixed with an extension cord. That was promised but never happened.
The room had a balcony and a view to the river Quale. The street wasn't very noisy. The pool cold but okay. The restaurant on top was good for a quick bite. The staff was very friendly and helpful when I needed ice because of an injury from a boat excursion earlier that day.
Stayed in February 2024
Beaucouzé, France
San Agustín de Valle Fértil, Argentina
Vodice, Croatia
Asciano, Italy
Ripley, USA
Aït Raïs Aomar, Morocco
Klagstorp, Sweden
Warrenpoint, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content