Super nice place, perfect to spend some quiet and relaxing days with lot's of places to hang-out and chill. And while the location is remote and in the middle of the forest you feel very safe and there are various things to do in the place itself and the surrounding area, like kayaking or a biological station (Santuario del Manati) with Daniel the manatee. Last but not least the staff is very friendly and helpful.

Stayed in March 2024

Long way downs track Mosquitoes Maybe take some food and drink with you

Cabins beside lagoon in lovely grounds in middle of nowhere Free use of canoes. Good staff

Stayed in January 2024

Some things in the cabaña need maintenance or fixing

Beautiful location at the lagoon with bikes and kayaks included. Nice cabañas, slept very well amidst the sounds of the forest. Very friendly helpful staff; would have liked to be able to stay longer

Stayed in August 2023

The road in from Chetumal has A LOT of pot holes and there is a mile of dirt road prior to the entrance. We were in a little car and it was a lot for the car. It would be worth driving through to get to the resort though, just the only negative I can think of.

The staff was amazing and so kind and helpful! The restaurant onsite is done very well and has a nice variety of options on the menu. They have a continental breakfast included but have options to upgrade if you would like more food. Very well priced food too. The grounds has a pool, kayaks, paddle board to enjoy the lake, plenty of sitting areas to enjoy the outdoors. The cabins were basic, but cute with hammocks inside. Inside was clean, spacious, and the AC unit worked well if you gave it a little time to cool off the cabin (we were there at the end of May). The grounds are well lit at night. If you are looking for a place in the jungle to get away too, this is definitely an exceptional stay. We would definitely stay here again. They actually got WiFi and phone service (a little in and out) while we were staying there. But we enjoyed being disconnected from society for a few days.

Stayed in May 2023

The road to getting there can be a little rough about 10 min of rough rode but that's like any where in Mexico. Also having an AC in the restaurant and massage area by the lagune would be nice.

This is a very peaceful environment. Unlike many other locations in mexico where you are constantly exposed to loud music, here is a peaceful. The owners and managers respect nature and they are taking care of this place with their heart and soul, and you can really feel the love and kindness of the staff. I go to this place to get away from the noise of Playa and I love it.

Stayed in April 2023

electricity outage

environment, cuisine, staff, and again natural beauty

Stayed in April 2023

1 During taking shower I could smell Sewage and it was kind of feeling disgusting. 2 The road to get there has a lot of bumps 3 The restaurant didn't have pancakes the last day, and they didn't have any deserts either. Overall it was wonderful I am just sharing how they can improve.

This place reminded me of a meditation retreat i used to go to called vipassana in California. The beauty of the water is impressive. the staff are kind and friendly. The place has a peaceful vibe to it. I can tell they have paid a lot of attention to small details to make this place look beautiful. It is truly quiet, which is a gem to me where most places are playing loud music.

Stayed in March 2023

Nothing

We loved this place a lot! Beautiful setting on the lake, in the jungle with very nice facilities. A special thank you needs to go out to Ruby and Rudolfo. Their kindness and cooking skills were exceptional. We would love to come back very soon!

Stayed in March 2023

the area was so peaceful and we felt like we were at adult camp. it was amazing. we loved having access to a dock for easy swimming and we loved taking the kayaks out.

Stayed in February 2023

such an incredible place to stay, it’s perfect for resting and enjoying the jungle and lake!

Stayed in December 2022

We didn’t find any issues.

Very beautiful setting in the jungle with openness and well maintained. Staff and owner extremely friendly, food was great, pool was enjoyable, kayaks and bikes available at no extra costs. Hammocks and sitting areas in various throughout grounds. Cabins were clean and air conditioned.

Stayed in November 2022

That we had to leave.

Great kayaking, bird watching, hiking, biking, swimming, relaxing, ... Secluded in nature. Add to that really excellent food. Freshly prepared with great care by the very friendly and attentive staff. If you want to stay for a week then I also recommend having one or two lunches in Raudales at Restaurant La Lupita for the freshly fried fish, giving you even more variety. You can easily kayak, bike or walk there. If you kayak check the wind forecast.

Stayed in April 2022

This is really overpriced for what is essentially glamping. I had a rusty broken lamp with no bulb in my room, no light shades, a tile fell off the bathroom sink, no water in the rooms, sheets feel sort of damp and sticky, nails coming out of the floor boards, no apparent security at night, mosquitos everywhere, broken parasols. When I mentioned these things to the manager he agreed that I had overpaid. When I told the owner she said 'I don't know why you are telling me these things'. I've travelled a lot in mexico and lived here for years. This hotel needs a lot of love and for the prices to be slashed. Also, once you are there, there is nothing but the little restaurant so when they run out, there really isn't anything. Also, I think the photos were probably taken a few years ago. Strangely, I had a peak in some of the other rooms and they didn't seem to be as bad as mine. So maybe I did something wrong on the way in!

It's really cute and hidden away with so much potential. When we arrived we thought we had found found a secret gem, but it's really Mexico's version of Fawlty Towers.

Stayed in March 2024

The location looks not good and the way to the beach is horrible and for our situation nearly impossible to go by feet due to the mud. The price was not good at all for this performance. The breakfast was not good..

Hotel personnel was quite friendly.

Stayed in November 2023

Do not pay for breakast included! You get a quarter of a banana and a very small sandwich. This is not breakfast included! This is where you are being misled as a customer. If you want more you have to pay extra. Be honest and do not offer breakfast included if you do offer a decent breakfast in return. And do not say it is continental breakfast because it is not.

The room was very clean. Location next to the lagoon very nice.

Stayed in July 2023

First of all, there is no cellular connection in the area whatsoever, and this makes the fact that there is no Wi-Fi in the rooms even more critical. Nobody of the staff speaks English, so it’s all google translate. Then there is the food witch is mediocre at best, it takes 1 hour for the restaurant to make food no matter what. They bring you the drinks right away, and then they have a hour to get nice and warm while you wait for your food. They constantly mess up the orders because they don’t speak English. The restaurant always ran out of stuff, then there was no more cokes, then no more bacon, then no juice. Furthermore my soda had bits of plastic in it and there where ants in my coffe. Speaking of ants the huts are full of ants after 10 minutes of leaving our bags on the floor in the room, they where crawling with ants. The water and the toilet smells of sewage, and the shower-head was dripping throughout our stay, so we went to sleep with a constant dripping noice. The AC is noisy and the room barely gets cold enough, so the night where warm. Our front door was broken, so we cloud not close the door proper. There are a total of 4 outlets in the room, 2 of witch does not work proper, there is only a ceiling light with shines something awful, no bed lamps or anything. The included breakfast consist of a pice of toast and a cup of coffee, so expect having to pay for additional breakfast.

The lake was nice and the staff were friendly, the pool was decent. The driver is very very sweet and the hotel was helpful in arranging pickup. Everyone tries their best.

Stayed in July 2023

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Stayed in January 2024

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Stayed in January 2022

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Stayed in April 2023