Carretera Tulum-Boca Paila Km.6, Tulum, Quintana Roo, México, 77780 Tulum, Mexico
#64 of 229 hotels in Tulum
Guests' ChoiceBased on 178 hotel reviews
8.8Cleanliness
9.3
Comfort
9.4
Location
9.0
Facilities
8.9
Staff
9.0
Value for money
8.1
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 September 2024
Simon
Switzerlandexceptional facilities, close to but not in the party zone. very peaceful and relaxing. above all the team deserves a mention. super friendly and always helpful
Stayed in September 2024
Reviewed: 31 August 2024
Ernesto
PanamaPrice
Quality and tranquility
Stayed in August 2024
Reviewed: 12 August 2024
Gonzalo
MexicoPool was not good (did not use it) and prices for food are a bit expensive with average quality
Great great rooms, very good location and very friendly and helpful staff
Stayed in August 2024
Reviewed: 11 August 2024
Sara
ItalyNothing, liked it all
Everything! The room was spacious, beautifully curated and peaceful. The structure as well was very organized and well kept, food was great and the staff was always super kind and attentive! The position is ideal for some beach days and fun nights in the various restaurants around. 100% recommend!
Stayed in August 2024
Reviewed: 9 July 2024
Ahmed
EgyptExquisite boutique hotel in the heart of the Hotel Area in Tulum! The staff were very welcoming and super courteous! I forgot my iPad at the hotel beach and travelled, and the hotel staff helped ship it back to me (special shout out to Ulisses and Sergio - for their help and patience throughout the process). We couldn’t have wished for a better time!
Stayed in June 2024
Reviewed: 26 May 2024
Allen
United StatesLuan was awesome. Keep him.
Stayed in May 2024
Reviewed: 24 May 2024
Charlotte
United KingdomHad a great stay but just a couple of notes here. It would have been great if the private plunge pool was cleaned at least once during our stay. We booked Tago instead of another hotel because we saw a booking.com review 01/05/24 that said “no breakfast included “ Tago responded to the review “ It is necessary to clarify that our rates includes continental breakfast.”. This isn’t the case, the continental breakfast is only included if you book direct on their website not on booking.com. Dining in the hotel and other restaurants in Tulum is quite expensive so we wanted to find a hotel that included breakfast and after seeing that review response, we thought it did. It was also very awkward trying to find out why it wasn’t included. We tried to discuss 3 times on our first morning, the staff in the lobby area said they would come back to us but they didn’t. We only found out when we checked out that it’s only included when you book direct on their website and not booking.com
The rooms were perfect, hotel is small but beautiful located right on the beach, lovely communal “centote pool” which was always quiet and plunge pool in room, great views and location. The restaurant staff and cleaners were fantastic.
Stayed in May 2024
Reviewed: 16 May 2024
Dmitrii
RussiaNothing
Everything fine
Stayed in May 2024
Reviewed: 12 May 2024
Anuj
United StatesEverything
Stayed in May 2024
Reviewed: 1 May 2024
Zenon
CyprusA bit expensive No breakfast included
Great location Amazing rooms Polite staff Free parking
Stayed in April 2024
Reviewed: 19 April 2024
Karolina
SwitzerlandTwo minor things that could be improved. First, the cleaning service was only done around 5pm every day which was quite late and disrupted our schedule. Second, we also enjoy to drink tea in the mornings and evenings and there was no kettle available in the room.
We really enjoyed our stay at Tago Tulum and were very impressed with both the location and the spacious, and modern rooms. The beach was cleaned every morning so we had no issues with algae and the staff was always attentive and ready to assist.
Stayed in April 2024
Reviewed: 18 April 2024
Laura
United KingdomThe staff wanted to be tipped for everything - even a bottle of water this became annoying and if you didn't the staff would serve the ones who did.
the location was idyllic if you are looking for chill
Stayed in March 2024
Reviewed: 4 April 2024
Agneta
NorwayCold water in the shower.
Very nice hotell with love staff anf good service
Stayed in April 2024
Reviewed: 25 January 2024
Stephen
United KingdomPlunge pools were a nice touch but a full sized pool would have been better
Quiet, spacious and beautiful beach location
Stayed in January 2024
Reviewed: 31 December 2023
James
United KingdomThe breakfast was exceptional, the location, right out onto the beach was to die for. Rooms were very comfortable and spacious. The staff were incredible and I would recommend it to anyone.
Stayed in October 2023
Reviewed: 27 December 2023
Veronica
MexicoThe staff is super friendly. Lety was super nice, as well as the whole Tago team, always interested in making our stay perfect. Cute details from the Tago team at nights, during breakfast as well as while we were on the beach. The hotel's facilities are excellent and the hotel is super well located. The beach was amazing and we could enjoy quite nights.
Stayed in December 2023
Reviewed: 6 November 2023
Nikole
United StatesThe property was located a mile away from all the restaurants
The property was clean and absolutely beautiful
Stayed in November 2023
Reviewed: 1 October 2023
Joseph
United StatesShould be more caffeinated nespresso coffee pods daily in the room ( like 6 minimum). Same with water supplied; 4 small Fiji waters minimum. General filtered unlimited potable drinking water stations should be around the property. 2 key cards per room instead of 1. Drink prices could be substantially lower which would make the beach and/or bar experience more lively to socialize with other guests creating an estate atmosphere. Light music during breakfast & dinner time around dining space would be great.
Rooms, beach- always raked, clean, organized, beach cenote clean, friendly staff, daily room cleaning w fresh towels and room pool screened if any debris, sand walking paths and sand dining floor space was a nice feature.
Stayed in October 2023
Reviewed: 21 September 2023
Natalia
United StatesBeautiful it was given Myon jungle on the beach the greenery it was fabulous
Stayed in September 2023
Reviewed: 17 September 2023
John
SpainI like this place ✨✨
Stayed in September 2023
Reviewed: 13 September 2023
Indara
United StatesOur stay at Tago Tulum was beyond amazing! The boutique hotel is right on the water, away from the madness of Tulum but close enough where we could walk places. The room was gorgeous overlooking the trees and water and had everything we needed, including our personal pool! But the best part of staying at Tago was the incredible staff!! Starting from breakfast with Felipe and Hilo, knowing our order after the second day and getting fantastic service from Pablo at the beach club Playa Negroni. To getting white glove concierge service from Noah! Asked him for a recommendation for dinner and when we arrived we find our table is ready since he called ahead to reserve us a table while we walked there. Which ended up being the best meal we had all trip (Kitchen Table). What tops the list was the exceptional actions from Lety! We arrive to Tulum airport after a 2 hour drive ready to depart but without passports. We call the concierge, she finds our passports still in the lock box. We are both freaking out trying to find a taxi to drive us back there and back to the airport while also looking for new flights. She calms us and tells us she can get us a taxi to speed down and give us the passports before our flight thats 1 Hr and 50 mins away! She gives me constant updates the entire time, taxi arrives and we get our passports and onto our flight with time to spare. Nothing compares to the level of service my wife and I received at Tago Tulum. Will definitely return and highly recommend this hotel.
Stayed in September 2023
Reviewed: 12 September 2023
Amelia
United StatesIt's a small boutique hotel so if you choose to rent a bike to go into the town, it will be from a 3rd party vendor that they will liaise for you, not as beautiful or new as ones you see others riding on but it will get you there and back (just about!). Food + drink served at the beach club was delicious but had fairly high prices, as is to be expected on that part of Tulum nowadays. Also the room mini-bar had quite a markup — surprising when you can pick up your own from down the road for much less, they would get the purchases if the markup wasn't so high.
Beautiful boutique hotel on the quieter end of the hotel strip, with only 20 or so rooms so it's nice and calm, intimate for couples. Our room had direct access to the beach and the hotel itself is modern, luxurious, yet set within nature. The beach and surroundings are maintained well and a dip in their "cenotes" is a must! We had breakfast delivered to our room to enjoy on the balcony, which had the dip pool that we used regularly. Staff service was excellent and the room was heavenly.
Stayed in September 2023
Reviewed: 8 September 2023
Nini
United StatesThe breakfast. Our reservation included only continental breakfast, that's why we decided to order extra food, but it wasn't great. I think this is an improvement point.
The experience in this hotel was unforgettable, the staff is so great, so kind.
Stayed in September 2023
Reviewed: 6 September 2023
Lili
MaltaWe had an amazing view from the master ocean front suite 🤩. The music on the beach is also great!
Stayed in September 2023
Piesendorf, Austria
Side, Turkey
Beadnell, UK
Buje, Croatia
České Budějovice, Czech Republic
Impruneta, Italy
Palma de Mallorca, Spain
Asmara, Eritrea
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content