exceptional facilities, close to but not in the party zone. very peaceful and relaxing. above all the team deserves a mention. super friendly and always helpful

Stayed in September 2024

Price

Quality and tranquility

Stayed in August 2024

Pool was not good (did not use it) and prices for food are a bit expensive with average quality

Great great rooms, very good location and very friendly and helpful staff

Stayed in August 2024

Nothing, liked it all

Everything! The room was spacious, beautifully curated and peaceful. The structure as well was very organized and well kept, food was great and the staff was always super kind and attentive! The position is ideal for some beach days and fun nights in the various restaurants around. 100% recommend!

Stayed in August 2024

Exquisite boutique hotel in the heart of the Hotel Area in Tulum! The staff were very welcoming and super courteous! I forgot my iPad at the hotel beach and travelled, and the hotel staff helped ship it back to me (special shout out to Ulisses and Sergio - for their help and patience throughout the process). We couldn’t have wished for a better time!

Stayed in June 2024

Luan was awesome. Keep him.

Stayed in May 2024

Had a great stay but just a couple of notes here. It would have been great if the private plunge pool was cleaned at least once during our stay. We booked Tago instead of another hotel because we saw a booking.com review 01/05/24 that said “no breakfast included “ Tago responded to the review “ It is necessary to clarify that our rates includes continental breakfast.”. This isn’t the case, the continental breakfast is only included if you book direct on their website not on booking.com. Dining in the hotel and other restaurants in Tulum is quite expensive so we wanted to find a hotel that included breakfast and after seeing that review response, we thought it did. It was also very awkward trying to find out why it wasn’t included. We tried to discuss 3 times on our first morning, the staff in the lobby area said they would come back to us but they didn’t. We only found out when we checked out that it’s only included when you book direct on their website and not booking.com

The rooms were perfect, hotel is small but beautiful located right on the beach, lovely communal “centote pool” which was always quiet and plunge pool in room, great views and location. The restaurant staff and cleaners were fantastic.

Stayed in May 2024

Nothing

Everything fine

Stayed in May 2024

Everything

Stayed in May 2024

A bit expensive No breakfast included

Great location Amazing rooms Polite staff Free parking

Stayed in April 2024

Two minor things that could be improved. First, the cleaning service was only done around 5pm every day which was quite late and disrupted our schedule. Second, we also enjoy to drink tea in the mornings and evenings and there was no kettle available in the room.

We really enjoyed our stay at Tago Tulum and were very impressed with both the location and the spacious, and modern rooms. The beach was cleaned every morning so we had no issues with algae and the staff was always attentive and ready to assist.

Stayed in April 2024

The staff wanted to be tipped for everything - even a bottle of water this became annoying and if you didn't the staff would serve the ones who did.

the location was idyllic if you are looking for chill

Stayed in March 2024

Cold water in the shower.

Very nice hotell with love staff anf good service

Stayed in April 2024

Plunge pools were a nice touch but a full sized pool would have been better

Quiet, spacious and beautiful beach location

Stayed in January 2024

The breakfast was exceptional, the location, right out onto the beach was to die for. Rooms were very comfortable and spacious. The staff were incredible and I would recommend it to anyone.

Stayed in October 2023

The staff is super friendly. Lety was super nice, as well as the whole Tago team, always interested in making our stay perfect. Cute details from the Tago team at nights, during breakfast as well as while we were on the beach. The hotel's facilities are excellent and the hotel is super well located. The beach was amazing and we could enjoy quite nights.

Stayed in December 2023

The property was located a mile away from all the restaurants

The property was clean and absolutely beautiful

Stayed in November 2023

Should be more caffeinated nespresso coffee pods daily in the room ( like 6 minimum). Same with water supplied; 4 small Fiji waters minimum. General filtered unlimited potable drinking water stations should be around the property. 2 key cards per room instead of 1. Drink prices could be substantially lower which would make the beach and/or bar experience more lively to socialize with other guests creating an estate atmosphere. Light music during breakfast & dinner time around dining space would be great.

Rooms, beach- always raked, clean, organized, beach cenote clean, friendly staff, daily room cleaning w fresh towels and room pool screened if any debris, sand walking paths and sand dining floor space was a nice feature.

Stayed in October 2023

Beautiful it was given Myon jungle on the beach the greenery it was fabulous

Stayed in September 2023

I like this place ✨✨

Stayed in September 2023

Our stay at Tago Tulum was beyond amazing! The boutique hotel is right on the water, away from the madness of Tulum but close enough where we could walk places. The room was gorgeous overlooking the trees and water and had everything we needed, including our personal pool! But the best part of staying at Tago was the incredible staff!! Starting from breakfast with Felipe and Hilo, knowing our order after the second day and getting fantastic service from Pablo at the beach club Playa Negroni. To getting white glove concierge service from Noah! Asked him for a recommendation for dinner and when we arrived we find our table is ready since he called ahead to reserve us a table while we walked there. Which ended up being the best meal we had all trip (Kitchen Table). What tops the list was the exceptional actions from Lety! We arrive to Tulum airport after a 2 hour drive ready to depart but without passports. We call the concierge, she finds our passports still in the lock box. We are both freaking out trying to find a taxi to drive us back there and back to the airport while also looking for new flights. She calms us and tells us she can get us a taxi to speed down and give us the passports before our flight thats 1 Hr and 50 mins away! She gives me constant updates the entire time, taxi arrives and we get our passports and onto our flight with time to spare. Nothing compares to the level of service my wife and I received at Tago Tulum. Will definitely return and highly recommend this hotel.

Stayed in September 2023

It's a small boutique hotel so if you choose to rent a bike to go into the town, it will be from a 3rd party vendor that they will liaise for you, not as beautiful or new as ones you see others riding on but it will get you there and back (just about!). Food + drink served at the beach club was delicious but had fairly high prices, as is to be expected on that part of Tulum nowadays. Also the room mini-bar had quite a markup — surprising when you can pick up your own from down the road for much less, they would get the purchases if the markup wasn't so high.

Beautiful boutique hotel on the quieter end of the hotel strip, with only 20 or so rooms so it's nice and calm, intimate for couples. Our room had direct access to the beach and the hotel itself is modern, luxurious, yet set within nature. The beach and surroundings are maintained well and a dip in their "cenotes" is a must! We had breakfast delivered to our room to enjoy on the balcony, which had the dip pool that we used regularly. Staff service was excellent and the room was heavenly.

Stayed in September 2023

The breakfast. Our reservation included only continental breakfast, that's why we decided to order extra food, but it wasn't great. I think this is an improvement point.

The experience in this hotel was unforgettable, the staff is so great, so kind.

Stayed in September 2023

We had an amazing view from the master ocean front suite 🤩. The music on the beach is also great!

Stayed in September 2023