Havre 21, 06600 Mexico City, Mexico
#314 of 543 hotels in Mexico City
Guests' ChoiceBased on 126 hotel reviews
8.2Cleanliness
8.5
Comfort
8.4
Location
9.3
Facilities
8.1
Staff
8.6
Value for money
8.0
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 September 2024
Adriana
MexicoThe room was way too dark all the time, the beds are on the hard side and the pillows on the ultra soft side, so it's not very comfortable to sleep in. The rooms are small, but really clean. We did hear the people upstairs doing some activity we didn't want to hear.
Location and the water pressure was excellent. The Staff were super nice.
Stayed in September 2024
Reviewed: 8 July 2024
Ingrid
Costa RicaThere was an issue with the laundry. We had to keep calling to request towels as the didn’t left any when they cleaned the room (we left the towels hanging, meaning we didn;t want them changed, but the staff didn’t follow their own instructions). The bed was a bit hard, and storage space was limited if you are going for more than 3 days.
Location was great.
Stayed in July 2024
Reviewed: 25 April 2024
Mr
CanadaThe elevators were super tiny, and the door man did not want to help with my 3 suitcases. He even saw me struggling, and he was just watching me. He did not even wanted to come and open the door for me.
The place was comfortable to stay for 2 nights. The rooms amenities were par
Stayed in April 2024
Reviewed: 14 March 2024
Samuel
United KingdomBREAKFAST WAS THE MAIN LET DOWN
GREAT SERVICE
Stayed in February 2024
Reviewed: 16 January 2024
Ramil
RussiaVery noise, bathroom is quite simple and do not convinient
Good location, good breakfast
Stayed in November 2023
Reviewed: 3 December 2023
Ming
MalaysiaBreakfast had lack of choices and was mundane
Great location, nearby restaurants, shopping malls, convenience stores etc.
Stayed in September 2023
Reviewed: 14 November 2023
Josephine
PhilippinesThe room felt a little sparse, which was fine.
Location was good, very near restaurants and bars, as well as attractions and shopping . The area felt safe. A male hotel employee went out of his way to help my husband communicate with our Uber on how to fit luggage in the car. Thank you for the extra service.
Stayed in November 2023
Reviewed: 5 September 2023
Katherine
United Statesbathrooms could've been a little cleaner but otherwise the beds felt clean and comfortable
good location, friendly staff, comfortable, and affordable
Stayed in September 2023
Reviewed: 10 August 2023
Imelda
United StatesClose to the hotel streets are dirty
Excellent location
Stayed in August 2023
Reviewed: 4 August 2023
Jimmy
United StatesRestaurant. It was good. Not disappointed but could be better.
Close to Reforma and several notable landmarks
Stayed in July 2023
Reviewed: 28 July 2023
Aline
United StatesThe breakfast was terrible.
The location
Stayed in July 2023
Reviewed: 21 July 2023
Carolina
ColombiaNot closets for clothes. Towels very old.
Location, price, confortable
Stayed in July 2023
Reviewed: 20 July 2023
Laura
Dominican RepublicA/C was not working at all.
Good location, easy access to Reforma Ave.
Stayed in July 2023
Reviewed: 2 July 2023
Germán
MexicoAll the personal were kindly
Stayed in July 2023
Reviewed: 13 June 2023
Kell
MexicoGreat desk staff.
Stayed in May 2023
Reviewed: 29 March 2023
Eliana
Colombiapersonal 10/10 Demasiadoooooo queridos!!
Stayed in March 2023
Reviewed: 14 March 2023
Djordje
SerbiaBreakfast was not so good, just a few options and every day the same. We could not open our window...
Location is perfect, a lot of things to see in 20-30 minutes walk. People were nice and helpfull.
Stayed in March 2023
Reviewed: 5 March 2023
Janice
CanadaThe noise from other people in adjoining room and the smell which was fixed
The manager quickly changed my room when I returned at the end of the day and my room had a horrible septic smell
Stayed in February 2023
Reviewed: 5 December 2022
Paloma
Hungarythe location and the staff was super helpful and the food of the breakfast was well served and there was variety
Stayed in December 2022
Reviewed: 12 November 2022
Camilo
ColombiaA tad pricey in the dates i book but I guess this was because some parades and celebrations that were taking place that weekend.
This hotel is about location. Perfect! Overall, a positive experience. City express hotels are basic but get the job done and this was not the exception.
Stayed in October 2022
Reviewed: 30 September 2022
Ceasar
United StatesBed was hard
Price & Location
Stayed in September 2022
Reviewed: 20 September 2022
Alicia
Nicaraguaa bit expensive for a business hotel
comfortable room, spacious bathroom/bath area
Stayed in September 2022
Reviewed: 23 August 2022
Yara
Costa Ricaa AC didn’t really worked.
location
Stayed in August 2022
Reviewed: 29 July 2022
Martha
United Statesdidn’t give me the room won’t the view I wanted
clean room and excellent wifi
Stayed in July 2022
Katowice, Poland
Istanbul, Turkey
Burlington, Canada
Le Lavandou, France
Nahariyya, Israel
Jūrmala, Latvia
Dinner Plain, Australia
Rome, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content