Avenida 11, entre 22 y 24, 77934 Bacalar, Mexico
#27 of 129 hotels in Bacalar
Guests' ChoiceBased on 94 hotel reviews
8.9Cleanliness
9.3
Comfort
9.3
Location
8.7
Facilities
9.0
Staff
9.2
Value for money
8.5
Free WiFi
8.9
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End of dialog contentReviewed: 3 June 2024
Alice
United KingdomFriend and I booked together and she was offered a room that was ground floor, very dark and damp and where the balcony overlooked staff quarters (first one on left). Really shouldn’t be offered as a room option (not for the same price as others). Front desk staff seemed put out by the request for another room but in the end waived the extra fee (only rooms left in the tier above). Manager was never on site and felt like the other staff members were very junior when dealing with issues like this.
Gorgeous big room, very clean, wonderful en suite bathroom, balcony. Super peaceful.
Stayed in March 2024
Reviewed: 25 March 2024
Nathalie
United KingdomSuper friendly staff, very quiet location.nice rooms
Stayed in March 2024
Reviewed: 8 March 2024
Uffe
DenmarkNoise in one end of the place during the night , a rooster made it hard to sleep
Nice rooms , nice pool ,nice staff
Stayed in March 2024
Reviewed: 16 February 2024
Ellen
United StatesEverything was great!
Quiet, boutique hotel in neighborhood within close walking to the laguna and town square, restaurants and sites. On-site parking. Large comfortable room. Lovely interior pool,patio,bar area; included good breakfast. Very courteous and helpful staff.
Stayed in February 2024
Reviewed: 16 February 2024
Karin
NetherlandsOne small thing: replace matrasses of poolbeds.. they have holes. Also replace umbrella (holes too)
Beautiful small hotel. Big room with private terras. Very large and comfortable bed. Fast internet Nice poolarea and nice breakfast. Loved it
Stayed in February 2024
Reviewed: 10 January 2024
Folkert
South AfricaSmall detail: regular coffee included in breakfast but I prefer cappuccino and that is not in the price. I saw massage tables and bikes but make a list with prices in the apartment. But just an advice, everything was perfect.
Nice spacious 2 bedroom apartment next to the pool. The children of 10 and 13 years liked the net and hamac/relaxing chair upstairs most. Good breakfast with several options like scrambled eggs, Mexican warm special dish, pancakes and toast. Nice restaurant, good food, not a lot of options but fine and good cocktails. Really kind staff, nice pool, liked this hotel most of the 8 hotels in Mexico. 5 minutes walk to city centre.
Stayed in January 2024
Reviewed: 10 January 2024
Sorrell
United KingdomThe pool area was amazing! All the staff are super friendly and helpful. Shower in the room was really good and our bedroom was very clean. Felt very safe and also right next door to a great restaurant.
Stayed in January 2024
Reviewed: 10 January 2024
Lianne
NetherlandsShower could be better
Nice, big room and big bed. Very friendly staff at breakfast. Very cute pool. Great location if you want to go to the town center
Stayed in January 2024
Reviewed: 8 January 2024
Briseida
United StatesExcellent breakfast I was surprised the chilaquiles were really good 👍🏻
Stayed in January 2024
Reviewed: 30 December 2023
Sandra
United StatesIt’s a little out of the center
The staff, cleanliness and quietness of the location
Stayed in December 2023
Reviewed: 26 December 2023
Brian
DenmarkA bit boring breakfast
Almost everything
Stayed in December 2023
Reviewed: 29 November 2023
Sibyl
NetherlandsThere was not much space for the suitcase in the sleeping rooms; the bikes of the hotel are too small for tall people and not in a good condition.
Comfortable hotel, nice swimming pool, nice staff, good beds and shower
Stayed in November 2023
Reviewed: 3 August 2023
Tiny
NetherlandsAlthough the staff was very nice the service could be better. For example, in the morning there is a lot of staff just hanging out at the breakfast area. They play their music quite loud. The result of this was that we woke up because of the music every morning very early because our room was right across the area. The breakfast buffet was often empty meanwhile the staff was also eating from the buffet. Details....
The hotel exceaded our expectations! The pictures don't do it justice. It is a lovely secluded oasis. The rooms and the pool are very nice. I would definately recommend it. We felt like we were in a luxury resort. Location is great, near the center but silence.
Stayed in August 2023
Reviewed: 16 July 2023
Colette
IrelandThere was nothing we did not like. Even though the lagoon was not on our doorstep it was only a 5-10min walk (depending on how fast you walk) but we had the option of using their free bikes which was fantastic.
We loved the fact it was a quiet oasis of calm nestles away from the lagoon. This is a perfect boutique hotel with the quality of a larger hotel but the friendliness of a smaller establishment where we got to know all the staff. We felt very much at home!
Stayed in July 2023
Reviewed: 15 July 2023
Annemie
BelgiumAirco was not so performant for the room we had. Breakfast was ok.
Nice and calm boutique hotel. Close to the center with a nice garden and pool
Stayed in July 2023
Reviewed: 8 May 2023
Maarten
BelgiumBreakfast was a bit boring, every day the same.
Great hotel. Very good food. Very good location, nice room.
Stayed in April 2023
Reviewed: 30 April 2023
Garcia
United Statesnothing
overall excellent. Aurora was very helpful explaining all the available tours. The food at the restaurant was also great. The rooms are comfortable and the entire place is very clean. Walking distance to good restaurants in town.
Stayed in April 2023
Reviewed: 9 April 2023
Edgar
Mexicomaybe the breakfast can have more variety
the location was good and the staff was very nice
Stayed in April 2023
Reviewed: 5 April 2023
Madie
Australiait’s about a 12-15 minute walk to restaurants BUT we took the free bikes out anyway so didn’t matter!
big, modern and clean room with aircon. nice pool area and offered breakfast.
Stayed in April 2023
Reviewed: 2 April 2023
Akemi
United Stateseverything were splendid
the grounds were pristine.
Stayed in April 2023
Reviewed: 1 April 2023
Michael
BelgiumNothing
Location - close to the city centre
Stayed in March 2023
Reviewed: 30 March 2023
Wenceslao
United StatesThe hotel is very clean, the place is gorgeous and the guy at the front desk was very nice help my family out in there rooms.
Stayed in March 2023
Reviewed: 29 March 2023
Sabrina
GermanyGreat place to stay and relax in Bacalar. The rooms are spacious and clean. The breakfast is very delicious and the staff helpful and friendly. We stayed in a 4 person room and found all amnesties to our fullest satisfaction.
Stayed in March 2023
Reviewed: 13 March 2023
Jennifer
United Statesneed a few more bikes for taller people. have more salads on the menu. I wish it had views of the laguna.
a little oasis in the city. modern, pool and restaurant were nicely situated. rooms were very comfortable loved the atmosphere, the neutral colors of the rooms. nice walk-in shower with good products. breakfast included ! and bicycles.
Stayed in March 2023
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