The window in the bathroom couldn't be opened properly, so the ventilation was poor; no fridge in the room.

Friendly staff, gave us a nice restaurant recommendation with Chaya Maya; good room size which fitted our two suitcases easily; comfortable bed although I was not the biggest fan of the pillows (a bit too high for my taste).

Stayed in November 2024

Breakfast not was I was expecting.

Near downtown area. Good amenities and staff are very helpful

Stayed in August 2024

1) our soaking tub had tons of bugs and ants but was cleaned up 2) our 2nd room the AC was leaking and plaster was on the headboard

We loved staying at Casona 61, excellent location and rooms were super comfortable. And loved the pool and our rooftop soaking tub. Hurrican Beryl was close to Merida and the staff took care of us and moved us to a safer location on the bottom floor and gave us extra supplies and kept us well informed. It was very comfy place to be in a shelter in place order.

Stayed in July 2024

Restaurant was not open on the hours they told us.

You must get a massage she was wonderful, and the best to do after traveling.

Stayed in May 2024

The towels looked like they needed throwing out 10 years ago. They were totally frayed and like rags for cleaning the floor.

Excellent location Great room and size Nice finishing all through

Stayed in April 2024

Our room was up a lot of steps with no lift available. No problem for most but may not be easily accessable for some.

Excellent location when visiting Merida. Very close to the main square and many restaurants nearby. A good breakfast.

Stayed in April 2024

It's not directly in the city center, though it's pretty walkable.

Great pool, loved the hammock, room was clean and had everything I need. Overall calm and nice vibe.

Stayed in March 2024

photos looked better than in person. not sure how this is rated as a 5 star hotel.

friendly staff, hot water in the shower, strong wifi in the bedroom, ac unit worked well, no bugs, good location.

Stayed in March 2024

Didn't feel like a boutique hotel in the sense that the staff didn't recommend anything, no information on the city was given Spa isn't open For the price you pay, would have been nice to have breakfast included

The beauty of the decor of the hotel and the rooms Attention to detail with the honey shampoo, coconut body lotion Confortable beds Great shower Location, walkable to main sightseeing, near the bus station

Stayed in February 2024

The facilities of the rooms could improve like having a mini bar and not paying for each bottle of water you consume. A bit more option on the breakfast would be nice too.

The vibe of the hotel is calm and relaxing, being close to local restaurants and Paseo Montejo is a plus. The staff is super friendly and helpful :)

Stayed in December 2023

Better manteinance

Friendly staff, good location, good installations

Stayed in December 2023

Getting staff to realise our requirements

Cleanliness and support from restaurant staff Re dietary needs once they understood

Stayed in October 2023

The pillows were way too big, woke up with sore necks. Could improve on some of the bathroom amenities.

Location. Privacy and quietness. Staff was kind and welcoming. The decor was nice and hotel clean. Very grateful for the air conditioning.

Stayed in November 2023

Reception area looks a bit run down, as does some of the furniture in the room. Room could do with a fridge, and the terrace could be decorated better. Make you pay for parking with limited parking spaces. Luckily we got one.

The rooms were spacious and comfortable with good AC, and nice shower, with good location. The terrace room with the private pool was nice. Overall it was a pleasant stay, and would recommend.

Stayed in September 2023

Fixtures and fittings in the bathroom need a change or a good clean due to the limescale. Furniture in the bedroom has some damage and looks a bit dated. Noisy air conditioning.

Located within 5 minutes walk from the main square in the historic centre. Quiet location, comfortable bed.

Stayed in July 2023

Water pressure is very very poor. Otherwise it’s great.

Cute private pool, plus the community pool. Very cute botique

Stayed in July 2023

Nothing

Loved the design of the hotel; it was very well located and the staff were lovely.

Stayed in April 2023

nothing

Nice swimming pool and big bed

Stayed in May 2023

The pool closes too early (7pm).

The hotel is very quite and the pool very relaxing. Bed is very confortable.

Stayed in April 2023

It's a 5-10min walk towards the city center. We prefer it this way because we like it a bit more quiet, but others might find this an important consideration.

The room and hotel are beautiful, a modern interior. The tub on the roof of the room was perfect to enjoy the sunset. There is a separate parking space (which closes at night) with the possibilty to park in the shade. This is perfect to keep the heat out of the car.

Stayed in March 2023

Non I can think of

It has great service and the room is comfortable , walking distance to the center and nice places to eat delicious food

Stayed in March 2023

beautiful design, and ambiance. Small pool surrounded by lush plants, breakfast area accessed by beautiful wooden walkway. Very comfortable!

Stayed in February 2023

the bed was not so comfortable . matras too soft and pillows too hard. the airconditioning didn’t work properly and it was very loud!(like a airplane in your room)

was a nice ambiance and perfect location to explore the city. they have a beautiful lobby and inner square and the rooms look beautiful.

Stayed in January 2023

There was a construction that lasted for the entire night.

Location, which is very closed to the main sights. Hotel staff were very friendly. The room was modern and clean.

Stayed in December 2022