avenida tuxtla #2 barrio el cerrillo san cristobal de las casas, 29220 San Cristóbal de Las Casas, Mexico
Based on 80 hotel reviews
9.5Cleanliness
9.6
Comfort
9.5
Location
9.2
Facilities
9.5
Staff
9.9
Value for money
9.7
Free WiFi
7.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 July 2024
Katya
MexicoLovely hosts who anticipated my needs! Breakfast was delicious and plentiful every morning. Rooms, bathrooms and shower rooms were always very clean. Location was very good. I'll definitely be returning here as soon as I can! Hostel also can reserve tours at a good rate for you. I felt very taken care of during my stay.
Stayed in July 2024
Reviewed: 10 July 2024
Niels
NetherlandsNada
Esperanza is the best host we have ever had! She gave us so many good tips for things to do, served the best breakfast in all of Mexico and even made special tea for us when we said we felt sick. Furthermore, the hostel was extremely clean and the beds very comfortable! Nothing but good words about this place and its people. Gracias por todo Esperanza!
Stayed in July 2024
Reviewed: 20 May 2024
Connor
United StatesAmazing breakfast the host Esperanza was really helpful
Stayed in May 2024
Reviewed: 10 April 2024
Kathy
United StatesBeautiful property, close to Textile Mercado. The staff were very friendly. Every morning I was greeted with smiling face when I received the delicious free breakfast. The hostel is very clean, they offer different options for travelers, groups or solo. The rooms are comfortable and they have hot water! The large kitchen that is open in the evenings for guests to use. There is a great rooftop patio where you can see the entire city and watch sunrise and sunsets. Big TV game room, comfortable and quiet. When a tour that I had set up earlier was canceled they helped find another. They offer massage therapy which I did take advantage of and it was excellent I really enjoyed my stay. Word can’t express enough.
Stayed in April 2024
Reviewed: 27 January 2024
Stefano
ItalyVery helpful staff. We booked two excursions with them and they let us have a later check out with no extra charge as we were taking a night bus to our next destination. The place was lovely, very clean and great breakfast. Located 10 minutes walk from centre which made it nice and quiet. Been happy with our stay.
Stayed in January 2024
Reviewed: 13 January 2024
Clara
DenmarkThere was not that much power on the shower, but that is a minor thing.
It’s in a nice quiet area still close to center. The room was nice and spacious, right next to the shared bathroom, which worked just fine. Good Wi-Fi in the whole hotel. There was some shared facilities like sofa. The breakfast was GREAT and plentiful - they even made us hot chocolate. Our last day we had to leave early for the Palenque ruins, so they helped us with some bread and eggs ! Super friendly
Stayed in January 2024
Reviewed: 20 December 2023
Simric
South AfricaCould have had a bedside table/lamp. I stayed in a single room and think there was space.
Great sleep, peaceful courtyard, great location. Lovely breakfast, hot showers, perfect for what I needed, helpful staff who were flexible with my needs. Oh and loads of interesting info about the country and unusual tour possibilities etc. Also a heater in the room which was actually essential, San Cristóbal gets cold in December!
Stayed in December 2023
Reviewed: 21 November 2023
Felicity
United StatesThe wifi was extremely when others were also using it (at 4am it seemed to work ok!)
The staff were amazingly helpful, and the breakfast was delicious. I rented one of the private rooms with a bathroom and it was clean and a wonderful place to stay.
Stayed in November 2023
Reviewed: 29 March 2023
Laura
United StatesEverything!!. Breakfast always amazing and the coffee!!! It's the second time staying here and I will come back. Great bed and bathroom very comfortable. 10mn walk from main attractions but close to restaurants and stores. Nice terrace where you can dry your clothes and they have a hammock.
Stayed in March 2023
Reviewed: 23 March 2023
Laura
AustriaThe bed was a too short for (tall) Europeans like us
Very nice staff, very helpful with everything The breakfast is really nice and big Great value for money
Stayed in March 2023
Reviewed: 1 February 2023
Leonardo
Italybeautiful place with insanely beautiful staff. breakfast it’s insane 😍
Stayed in January 2023
Reviewed: 16 January 2023
Sean
NetherlandsEveryone working there is really nice and friendly There's lots of space in the dorm, kitchens, dining area, common room and terrace. And breakfast is included and very good!
Stayed in January 2023
Reviewed: 9 January 2023
Robert
NetherlandsWifi can be improved, but we didn't care too much about that.
Excellent value for money. Great breakfast and location. Lovely hosts!
Stayed in January 2023
Reviewed: 30 December 2022
Joanna
Sloveniacommon space, breakfast, location, staff
Stayed in December 2022
Reviewed: 26 December 2022
Cecilia
Belgiumnothing :)
location, staff, environment, breakfast as other said, staff is extremely nice and welcoming and every morning Esperanza and her crew serve a delicious breakfast!
Stayed in December 2022
Reviewed: 19 December 2022
Eugenia
SpainNothing
Beautiful, clean and spacious! The internet worked great and the included breakfasts was amazing :) It os also really close to the centre areas and the main walking streets. Definitely one of the best hostels I’ve stayed in.
Stayed in November 2022
Reviewed: 10 December 2022
Valocká
Czech RepublicI looooved loved loved this place, I even recommend it to another travelers I met with my honest feeling that it was my favourite hostel in Mexico (3 months of backpacking). I had my own room for a price of normal bunk bed in shared dorms, it was super great to have my space, peace and privacy. And of course Esperanza is lovely woman and breakfast was que rico. 😊☀️🌮😍
Stayed in November 2022
Reviewed: 7 December 2022
Nurit
IsraelO
This is such a special place. We have travelled around Mexico and stayed at really nice hotels but this place have a special place in our heart. Esperanza the oner and the manager of this place is such a great host and she goes above and beyond to make feel at home. The free breakfast is a feast. Every day you get a different dish and there is such a variety to choose from . There are few kind of room., Some with a shared washroom and some with a private one. Make sure when you make the reservation that you choose the right one for you. We made a mistake and order the one with a shared washroom but luckily there was a room with a washroom available for us. San Cristobal is an amazing place with so much character .There are a lot of beautiful places to visit around and we booked 2 day trips through the hostel which were fantastic.
Stayed in December 2022
Reviewed: 6 December 2022
Nopimul
South KoreaSatisfied without complaints.
All staff were consistently friendly. The request was addressed immediately. The accommodation was clean and the breakfast was delicious.
Stayed in December 2022
Reviewed: 9 October 2022
Mayay
IsraelThat i had to leave after 4 days..
An amazing place!! Very beautiful casa. Makes you feel home away from home. The staff are super nice and willing to help in anything you need. I made my reservation at night, meant to book to the following day, but booked it for the weong date. Esperanza canceled it immediately, with no charge even though she didn't have to. And i really appreciate her for that. The location is super quiet and just few minutes walk from the center. The room is big and the bed is comfortable The toilets and the shower are alwayas super clean. Very good stream of hot water in the shower. The common area is a very good option for the night. And you already know about the breakfast..
Stayed in October 2022
Reviewed: 9 October 2022
Juyoung
South KoreaNothing.
Breakfast is really delicious. It worths as '100 pesos desayuno' in the restaurant. Also, people are kind. Toilet is clean. Hot water is powerful. No more than that.
Stayed in September 2022
Reviewed: 15 August 2022
Alessandro
United KingdomThis is an awesome place to stay, located just a few minutes from the city centre. The staff was very kind and helpful and helped us to organise our travels to Palenque and the Cañon del Sumindero. Our stay also included an exceptional breakfast, which we had in the internal patio
Stayed in August 2022
Reviewed: 5 August 2022
Marita
NetherlandsI had such a good stay, everything was great! The rooms have a lot of space, the beds are comfortable and you have your own privacy with the curtain. All the facilities are there: shared kitchen, place to do laundry, line to dry your clothes, common area, rooftop, etc. Close to the center and the market, but in a quiet area, where there is almost no traffic. Nice street art around in te blocks. And the best: the breakfast. Everyday another Mexican dish and it’s delicious. A good start of the day. And all the people are really kind and friendly, giving you the good vibes that you would stay longer. Also a big plus: After checkout I could use all the facilities the whole day to take the night bus later in the evening.
Stayed in July 2022
Reviewed: 6 July 2022
Melody
United StatesWhile I was there, there was no hot water as advertised.
The breakfast was a different Mexican dish each day (chilaquiles, chicken and mole, tamales, mojettes, etc) and it was delicious. They also make their own jams to go with toast. Delicious. Coffee is great and there are freshly made juices.
Stayed in July 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content