TV was a little difficult to get set up correctly. Menu button...Make sure wifi internet is connected to TV (had to do every time we turned tv on. ) Go through Smart Hub to set up Samsung acct. Netflix has been downloaded.. just log in.

It's steps away from the beach. Open air living area, kitchen and dining. The bedroom and bath have a/c (mini split unit). This is a short term rental aka air b&b type unit so no office, no lobby, nor services. They do have a maid service that comes through to touch up...not everyday though. Cristy, the manager, is great and she communicates with you, if you have questions. She can also get you transport to and from airport. Use WhatsApp for quicker response time than through Booking.com messaging.

Stayed in May 2024

Furniture in condo was not up to the rest of the experience

Super close to beach and great pool😋

Stayed in April 2024

Great location and we had everything we needed. Christy was very helpful and friendly.

Stayed in March 2024

There were a lot of families with children at the location. If you have children it is a great spot. If you are looking for a quiet day by the pool, you may want to book elsewhere.

Helpful host and close to the beach. Great food options near by. A little far from town but the beach is much less populated on this part of the beach.

Stayed in January 2024

Wish that there were a few more hooks on the walls to hang clothes, or in the bathroom / designated places to dry wet things. The shower head isn’t in the best shape, but it gets the job done. Water pressure is low/varying but this is probably common thru many parts of Sayulita.

Amazing location!! Located in a quiet area of town away from the noisy bars, but super quick and convenient access to walk anywhere. Our host Cristy was very nice and helpful, she helped arrange transportation to and from the airport for us. We felt safe there during our stay with security at the property 24/7. Filtered water jugs for drinking were supplied which was great as the tap water in Mexico is not potable. The property is well taken care of, with everything you need for a comfortable stay. The bedroom stayed cool throughout the day and bed was very comfortable.

Stayed in February 2024

Host was very accommodating. Location was perfect.

Stayed in January 2024

Clean, quiet, super close to beach and town. Kristy was very helpful. Hope to return!

Stayed in January 2024

TV sin cable

Stayed in January 2024

It is an open kitchen concept so other people could enter your living space. The units are very family friendly so there are lots of children in the surrounding area

Close to the beach and quiet at night.

Stayed in January 2024

Internet was less than 1 MBps most of the time. One of the toilets was broken.

AMAZING location

Stayed in November 2023

close to the beach in a quiet area but very close to nice shops and restaurants.

Stayed in November 2023

Beautiful, second story location a stone’s throw from the beach. Housekeeper did a good job straightening and cleaning. It was fun having an open-air ‘veranda’ that housed the kitchen, dining room, and couch. We cooked and ate there every meal. The bedrooms have plenty of storage and a safe. Overlooks a courtyard/alley that you can have your cab driver unload right at the stairwell. Is a gated area and security quite good, with a roaming patrol and guard at the gate. There was plenty of clean drinking water in a countertop dispenser. The bed was comfortable, and the bathrooms had ‘rain’-type shower heads. The second bedroom had two comfortable twin beds and a full bath with shower. There are plenty of various types of grocery stores within easy walking distance, along with good restaurants. The hostess was excellent at responding to our requests and giving directions to where we wanted to go. The easy access to the beach and swimming pool made it easy to go there every day and to enjoy the sunsets. Sayulita is a much more authentic Mexican atmosphere than Puerto Vallarta. The roosters and morning-doves greet you every morning.

Stayed in February 2023

Only small issue was I couldn't use the microwave. That was it!

No breakfast included, location was perfect.

Stayed in February 2023

The host Christy was very accommodating. The double rooms were great for kids, kitchen was great. We liked the communal nature of the Paloma’s. Security was really good. Wifi was great.

Stayed in February 2023

Bed needs a duvet. I was a bit cold with just a sheet and the blanket I found was really heavy. I know I sound like Goldilocks but it was either way too hot or a little cold. The set up was a bit odd with the outdoor kitchen to which there was pretty much free access to anybody off the street. The room locked so belongings were fine and the area feels safe so I wasn’t worried.

Location was right on the beach. It was perfect. It was only a short walk into town also.

Stayed in February 2023

There were a couple days where visitors from another condo were playing their music much louder than was necessary.

Casa Kanelo is close to the beach and has a great, open-air, no-nonsense layout. it also has 24-hour security and excellent cleaning staff. The manager is kind, responsive, and helpful. We were caught in a weather emergency, and she was amazingly supportive.

Stayed in October 2022

Nothing!

Casa Kanelo was in a great location. Walking distance from town, right on the beach, and a pool in the complex. The AC was a huge plus, I stayed in another place right before without and it was hard to sleep as it was very hot. The WiFi was strong enough for me to work from the place and take zoom meetings

Stayed in June 2022

Nothing! Maybe the July heat....

Host, Cristy, was absolutely amazing. She answered every question within minutes, was super helpful in getting us a few extras we had asked for, like an extra fan, a charging cable for the golf cart we rented, extra beach towels, as well as arranging to getting from and to the P.V airport. She was a REAL pleasure to deal with. Super responsive, very friendly and extremely accommodating! Would recommend any time! The apartment we stayed in was Casa Ketzal, which is the unit on the middle floor. Everything you could need was there!! AC in the bedrooms was very appreciated, as the living room/kitchen area is all open and gets hot, but with the ceiling fan and an additional portable fan she gave us, it was great. Pool area was wonderful, and overlooking the ocean was great. Steps to the beautiful beach super handy. Very quiet and convenient location, away from the pretty loud downtown, however just a short walk to get there, which we made at least twice a day. Renting a golf cart for a couple of days was quite nice, as it made exploring the neighborhoods on the hills and other beaches easier. All in all, don't hesitate to stay here, you will love it!!

Stayed in July 2022

Steps to the beach, awesome location.

Stayed in May 2022

It was difficult to initially find as the google map directions weren’t accurate and as it’s located in a gated complex, there is no sign for Casa Kanelo. Look for the black gate across from Pizza Venezia.

Nice quiet location and loved the outdoor kitchen space. Short walk to the centre of Sayulita and steps from the beach. We stayed in the one bedroom on the top floor which was great; private with plenty of natural light.

Stayed in May 2022

The ocean was a little iffy

A quiet place with a great area by the pool and beach

Stayed in April 2022

Common area (kitchen/living room) was very sparsely furnished. The small couch was old and not comfortable. Suggest host puts more furnishings. Also - no lock on unit entrance. This required us to put everything away inside the lockable bedrooms each time we left the unit.

Safe location in gated complex. Pool was a nice place to relax if the beach was too much. Very easy access to beach. Location was ideal for us to be somewhat separated from noisy city-center but still very accessible. Kitchen and bathroom were functional and clean. Host was very responsive via WhatsApp

Stayed in April 2022

The only complaint, and this is getting nitpicky, would be the size of the bed and the blankets. But this issue would in no way stopping us from coming again.

Cristy was fantastic, she helped us with so much, from arranging airport transportation to laundry. She was very attentive and quick to respond to any questions. The location is perfect! You have pool and beach access, with security. You are only like 5-10mins from the busy hub, but there are markets and restaurants literally one minute from our door. It was the perfect amount away from the loud downtown but super easy to get to downtown if you want to.

Stayed in March 2022

idve loved some morning coffee available in our spot....but that is a minor strike. easily remedy-able. a coffee house right outside the gate...or i couldve got some from the market to make my own. the coffee pot is there and ready!

My Girlfriend and i were happy to find that Casa Kanelo had an excellent, safe, and unique location. THis was our first visit to Sayulita, so some of our booking choices were made on instinct with a Lets See What Happens Attitude. CASA KANELO really was a lucky choice and made our visit great... here is what we loved... 1)Cristy, the owner of the property, was so nice. very friendly and energetic and helpful with any questions we had. she texted me direct through whats app and was bi lingual. fast with a smile and easy recommendations for going out in town. 2) Location. very very very close to beach and pool. I Love to surf, so while the Hotel wasnt right in front of the main break, i was beyond happy to find that i could surf right in front, away from the crowd, and get fun Lefts coming in on the other side of the rock point. i surfed alone many days and picked off as many waves as i could while the tides was right. We stayed on the top floor unit. plenty of outdoor space, natural light, and all the basic amenities we needed. the unit was very spacious. it was well decorated. had a great shower with plenty of hot water. 3) Secure. the area the unit is in is gated. monitored by a security gaurd. there seems to be plenty of families sharing the neighboring units with you. which is cool for us, we dont mind. the downtown area was such a short walk (5 minutes) so we were happy to have a nice, secure, family orientated area to stay in. this way, we can go to the downtown party when we liked, as opposed to being so close to the party that the music kept us up weather we wanted it to or not. We definitely noticed a few modern and cool looking hotels in town....but trust me, that music is gonna be pumping all night! Casa Kanelo really was the back bone of our visit. great location. great host. great waves. perfect blend. Thanks Cristy! will definitely stay here again on our next visit.

Stayed in February 2022