There was absolutely nothing that we didn’t like

Location and historical beauty

Stayed in September 2024

We paid for airport transfers

Stayed in September 2024

Nothing to say in the negative about this hotel.

The included breakfast was wonderful. The historical aspects of the building was fantastic and it felt like I was in Mexico City. Much better than a chain hotel offering in my opinion.

Stayed in July 2024

The only thing that went wrong was the refrigerator not working to full capacity to keep our drinks cold.

The staff were very warm and welcoming. One of the bell men, the front desk lady, and especially the server Alex went the extra mile to give us tips for our stay. The food and drinks at the restaurant upstairs were exceptional and the staff/servers made it a fun time. It’s such a beautiful place to stay and I can see why many people like to get married there! The room decor/design was the perfect match of historic with modern touches. It had high ceilings and made it feel even more spacious than it already is.

Stayed in June 2024

Intimate location

Stayed in June 2024

Nothing to add here! It was awesome.

Super friendly hosts who helped us make the trip extra special (with a great local birthday cake!).

Stayed in March 2024

The staff was not up to a five star hotel. Some were excellent but some had a stiff upper lip attitude. Compared to the other hotels in Mexico we visited they were not as helpful and engaged. Sad for such a nice hotel otherwise. There was no information in the room about neither the service in the hotel nor the history of the hotel. It was once Cortez house so got some story to tell.

Amazing hotel with perfect location for visiting the historical centre. Rooms where big, comfortable beds and clean. Air condition effective. Good value for money.

Stayed in May 2024

The internet wifi keeps dropping out

It is beautiful

Stayed in May 2024

Given the historic nature of the building, my standard room was was small with a cramped bathroom but I understand the superior rooms are larger with windows. Bed gets a B+ for comfort however plenty of terrific pillows!

The hotel is a beautiful historic building with a great location in Mexico City's cultural center. It has an exceptional restaurant and serves a wonderful breakfast with several delicious options. The staff provides exceptional customer service.

Stayed in May 2024

Felt like going g back in time but with modern facilities

Stayed in May 2024

Nothing to do with the Hotel itself, but the traffic in the city is so intense, it was sometimes a long wait to get an Uber to arrive. Always give yourself lots of spare time! Also, the City is so big that no matter where you stay, historic center included, you will find yourself taking some fairly long taxi rides to get to other neighborhoods. Again, this would be true no matter where in CDMX you stay!

The hotel is in a beautifully restored historic building, with friendly helpful staff. The hotel is located steps from the Zocalo and many museums in the historic center. The interiors include a first rate amenities, while the decor includes beautiful tile floors, stone walls, and palatial grand stair to descend every morning. Amazing dining and breakfast experiences: The breakfast, included in our rate, was gourmet, generous, and authentic Mexican (or American if you like). The rooftop terrace restaurant Tezontle was casually elegant, breezy and cool, with amazing cocktails (their Mojito Santo is an experience!), friendly wait staff, and delicious menu that made us want to come back again and again. We dined there for 4 of our 8 evenings in Mexico City, it was so delicious, and the menu so varied. Highly recommend!

Stayed in April 2024

Nothing actually, all was fantastic

The hotel is fantastic, and the service was excellent. Such and authentic building.

Stayed in April 2024

Our room had no window, but that was down to our choice.

It was a beautiful building with an excellent location. The breakfast was exceptional as was the rooftop restaurant. The staff were very helpful where nothing seemed to be an inconvenience.

Stayed in April 2024

Nothing to complain about.

Charming old world atmosphere. Great location. Super friendly and helpful staff

Stayed in March 2024

Housekeeping was a little lax

Building, room, location, breakfast.

Stayed in March 2024

food, dinner and cocktails perfect. Breakfast was exraordinary, they brought our coffes to us when we were on the go.

Stayed in March 2024

The building was amazing - very stylish, but with a lot of history. Easy walk into the main square and a nice area. Jesus, the concierge, was extremely helpful with sorting taxis and tours and always available by Whats App, so you could always contact him. Breakfast was also excellent.

Stayed in March 2024

N/A

The hotel is gorgeous and the rooms are clean and modern. The restaurant was unbelievable and the staff literally could not be nicer and kinder

Stayed in March 2024

this hotel is stunning - super clean and the staff are all very friendly. wifi is good, bed is comfy, and the breakfast was delicious! centro isn't my favorite part of the city, but this hotel is so lovely and worth the stay.

Stayed in March 2024

We had some serious problems with our initial room, after speaking with the desk we received a room change the second space was perfect. However this hotel is best for midweek travelers. During the weekend you have a Disco next door that will seriously change the otherwise peaceful vibe of the space.

Location was fabulous if you want to be right in the historic center. Staff were friendly and helpful. Space is beautiful. We felt safe and especially appreciated the interactions with the late night front desk and security who were kind and accommodating as we came and went from the hotel. The included breakfast is also fantastic and the staff in the restaurant are superb.

Stayed in March 2024

Na

Beautiful building, lovely staff and great location

Stayed in February 2024

nothing

loved the facilities and the architecture gorgeous property

Stayed in February 2024

There is a night club that we could hear from our room on the weekend.

The staff were very nice and helpful. The hotel is beautiful and we enjoyed the daily breakfast. Our bed was comfortable. The hotel is located very close to the square. The hotel was very clean.

Stayed in February 2024

The housekeeping was erratic. They promised bathrobes but we had to ask 4 times. Unlimited water was the promise but when we asked for a bottle they attempted to put it on the bill, we declined to pay and they accepted. The hotel is on a plaza and for several nights there was very loud music well into the night. One night the music (furniture vibrating ) went until 6 AM.

The room was very comfortable.

Stayed in February 2024