Calle 22 entre 9 y 11, Bacalar, Q.R., 77930 Bacalar, Mexico
Based on 68 hotel reviews
9.1Cleanliness
9.5
Comfort
9.4
Location
9.3
Facilities
9.1
Staff
9.5
Value for money
9.4
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 28 March 2024
Amy
MexicoThe bed was sooooo comfortable!
Stayed in March 2024
Reviewed: 8 March 2024
Juliare123
GermanyAfter an initial confusion about the room I had booked was cleared up, I really enjoyed my stay here. The lady managing the place was always super helpful and sweet. The room and bathroom were spotless and the entire property is in great shape. Ideal location in between ADO station and town centre as well as lagoon public bathing spots.
Stayed in March 2024
Reviewed: 1 March 2024
Noldus
NetherlandsLock of the door (whimsical), roosters starting at 5am (but that's everywhere in the town it seems)
Staff, beds, waterpressure, water temperature (hot even), balcony, could leave our bags there the entire day after checkout, location, clean, a/c and fan
Stayed in February 2024
Reviewed: 29 February 2024
Phillip
United StatesNot a problem but it takes a while for hot water to get to the shower. Plenty of hot water available. Not sure if it was our equipment but WIFI did not work consistently.
Good location. Short walk to centro and ADO Bus station. Restaurants in the neighborhood.
Stayed in February 2024
Reviewed: 17 February 2024
Adam
United StatesI have no complaints. Everything about my stay here was fantastic.
The location was excellent. Quiet, yet very close to the centro. The hotel and my room were beautiful. The shower, bed, and air conditioning were all fantastic. The cleaning ladies were constantly working very hard to keep the place lovely and clean. Highly recommend
Stayed in February 2024
Reviewed: 8 February 2024
Nicole
GermanyThe room on the lower ground has a little less privacy but I left the door open to catch a little more daylight
super friendly staff, great location, spacious room, nice atmosphere
Stayed in February 2024
Reviewed: 5 February 2024
Evan
United StatesFree water. Clean room. Excellent location.
Stayed in February 2024
Reviewed: 29 January 2024
Alegría
NetherlandsNothing.
Very nice location close to the center of the town and very nice owners, they can even arrange a fantastic boat tour on the lake (with pickup and dropoff service) for you for a decent price. The room was big and very clean, there was an everyday cleaning service. Definitely recommendable! 10/10.
Stayed in January 2024
Reviewed: 17 January 2024
Radomír
Czech RepublicSuper owner, very nice and helpfull...., nice clean rooms
Stayed in January 2024
Reviewed: 15 January 2024
Jake
United KingdomNo real social ability - more like a motel in that sense.
Rooms were nice & good kitchen area.
Stayed in January 2024
Reviewed: 15 October 2023
Jeremy
FranceLocation, room, peaceful, flexibility on réservation
Stayed in October 2023
Reviewed: 1 September 2023
Luca
AustriaA bit more expensive than other accomodations we have been in Yucatan and Quintana Roo for the location and level of services offered.
We were a family of 4 distributed in 2 similar and clean rooms (one with small private balcony) at first floor. Internal parking, safe for the car. Coffee, tea, hot/cold water dispencer, cutlery and fridge available outdoor for those who want to prepare their own breakfast (not included in our reservation). Owners have been very kind with us, but they had to strive with google translor to communicate in english.
Stayed in August 2023
Reviewed: 11 August 2023
Tim
NetherlandsThe shower could use a little more power.
We arrived early in the morning and could enter the room and take a shower. That was very nice. The room was spacious and clean. They helped us booking taxis. Laguna was within walking distance.
Stayed in August 2023
Reviewed: 15 July 2023
Bjerkeset
NorwayAll was good
The staff were so helpfull and generous. Quiet place snd with spacious place to rest outside.
Stayed in July 2023
Reviewed: 16 May 2023
Julian
United KingdomNothing to note, the owner were very friendly.
Lovely family run hotel, great rooms, very comfortable, with secure parking...located 5 min from main square.
Stayed in May 2023
Reviewed: 28 April 2023
Juan
MexicoNo bad thing
Every single thing is ok
Stayed in April 2023
Reviewed: 25 April 2023
Lara
GermanyNothing
Great value for the price, everything was perfect. Very friendly and helpful staff (one man speaks English). Everything was clean. Comfortable bed. Good WiFi. Free Water / Tee / Coffee and bread with butter & jam in the morning.
Stayed in April 2023
Reviewed: 13 April 2023
Verenice
United StatesThe only thing it's that I saw a big spider in my room but we told the staff and immediately they clean the entire room and took care of the spider.
The location was excellent and the people to gave us the service always were there to see if we needed anything. It's a good place to stay and definitively I'll go back again.
Stayed in April 2023
Reviewed: 9 April 2023
Beatrice
Netherlands-
The room was really spacious and everything seemed very new. Staff was extremely friendly and helpful, when the power went out at 3am, they came to bring us a fan on battery which was greatly appreciated. The location is perfect as well, center, ADO bus and lagoon all within walking distance. We had an amazing stay and great value for money.
Stayed in April 2023
Reviewed: 26 March 2023
Audrey
United StatesGreat location, just on the edge of the center but quiet and safe. Super friendly and accommodating staff. Everything was new and comfortable. Recommend!
Stayed in February 2023
Reviewed: 21 March 2023
Jerry
GermanyThe host was pretty friendly :) The room was basic but had everything we needed. An refrigerator is in front of the room. They’re only up to I guess 6 rooms so it’s pretty familiar. Aswell it was possible to directly book a trip to the lagoon of Bacalar via the host which made it pretty easy for us. We had a private tour! We can recommend this place for everyone who doesn’t have luxury expectations and is on a budget. P.s.: it was possible to leave our luggage after check out for a few hours.
Stayed in March 2023
Reviewed: 13 March 2023
Baris
United Kingdomfantastic value for money, one of the nicer places we have stayed on our travels within our budget. staff are incredibly friendly and attentive. don’t usually leave reviews but their hospitality deserves it. They also offer free breakfast bits like bread, ham, cheese etc. the boat tour we were recommended by them was also good value for money.
Stayed in March 2023
Reviewed: 9 March 2023
Ramunė
LithuaniaSmall thing - they provide a small breakfast but it was not communicated (or maybe we didn’t understand), I just saw it in the reviews but did not know where to find it :) Also there are some construction work in the yard during the day but it didn’t bother us.
Such a clean, comfortable and cozy place to stay. Super comfy and wide bed. Nice balcony. Nice 5 min walk to the center. Offered a boat tour with a good price. Lovely lady taking care of the house. Would have loved to stay longer.
Stayed in March 2023
Reviewed: 8 March 2023
Lianne
NetherlandsAll is amazing! Love the size of the room and bathroom, the shower is amazing and the parking area is nice and secure.
Stayed in February 2023
Reviewed: 4 March 2023
Prof
Germanypartly barking dogs in neighborhood, like everywhere in MX backyard is not nice yet, they are working on it
Clean, nice, cosy very friendly family is running the place save location can be reached by food from ADO Bus terminal. 5 min location is mostly quiet 4 minutes to city center offer tours to Lagune, nice too booked only one night, as I had very mad experience with a 9,x Fake-rated “hotel” in booking, stayed 5?nights
Stayed in March 2023
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content