Based on 102 hotel reviews
9.7Cleanliness
9.8
Comfort
9.9
Location
9.9
Facilities
9.7
Staff
9.8
Value for money
9.8
Free WiFi
9.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 8 August 2024
Stefan
BelgiumComfort, facilities, location
Stayed in July 2024
Reviewed: 6 August 2024
Marta
ItalyWe liked everything
The place is amazing. Very well decorated, nice staff, perfect location. It offers also cooking classes
Stayed in August 2024
Reviewed: 23 June 2024
Agnese
NetherlandsEverything is beautiful. The room with the fireplace and bathtub was great for us because the weather can be chilly and it makes a big difference. Loved the cooking course that they offer! Definitely a must :) we also did one of their tours to Chamula and Zicantan with a nice and very prepared guide.
Stayed in June 2024
Reviewed: 30 May 2024
Meg
AustraliaIf I could give a score higher than 10, I would! This property is stunning. It’s immaculately clean, comfortable, warm and inviting. Aesthetically, it’s very beautiful but doesn’t feel like you can’t make yourself at home and enjoy all of the cosy seating areas and lovely kitchen. It’s in a fantastic location, an easy 10 minute walk from the ADO/airport transfers and steps from the Arco Del Carmen and the Avenida Miguel Hidalgo cafes, restaurants and shops. Carlos and the other staff are very welcoming, friendly and helpful. Definitely a favourite and we miss it already.
Stayed in May 2024
Reviewed: 30 April 2024
Jan
AustraliaCasa Carmen more than delivered. Individually appointed rooms, stylishly decorated shared spaces. Breakfast wasn’t an option which we didn’t mind as there were many options in the Centre. Don’t miss the roof top view.
Stayed in April 2024
Reviewed: 18 April 2024
Jacqueline
GermanyOne of our fav hotels during our entire trip to Mexico. We very much enjoyed staying in Casa Carmen as it felt much more like a home than a hotel and the entire atmosphere was lovely and welcoming. We would have liked to stay longer.
Stayed in April 2024
Reviewed: 7 April 2024
Eleonora
United KingdomThe only thing that bothered us a little was some loud noise from other guests staying right next door to us, but overall it was minimal so it didn't hugely impact our stay.
The space is beautifully decorated and meticulously maintained and cleaned. The team at Casa Carmen were caring and available throughout our stay. They helped us with recommendations, excursions and experiences. The bedroom was absolutely wonderful and the bed so comfy I wish I had the same at home.
Stayed in March 2024
Reviewed: 2 April 2024
Gavin
United KingdomNothIng.
Beautiful room in a perfect location, close to the centre of town but without any bars close enough to disturb sleeping. Very helpful staff when we were arriving and were delayed until close to midnight.
Stayed in March 2024
Reviewed: 28 February 2024
Korehan
BelgiumNothing.
Absolute perfection. Staff, location, comfort, design details...
Stayed in February 2024
Reviewed: 13 February 2024
Katie
United KingdomCould have done with a slightly better pillow or a second pillow! Otherwise everything was amazing!
One of the best places we stayed in Mexico. Friendly staff, clean and comfy facilities, really felt like being at home. Great location. We would stay here again if ever in san cristobal!
Stayed in February 2024
Reviewed: 2 February 2024
Markus
GermanyYou could hear the other guests through the walls.
Very nice location and nice staff. The bed was also very comfortable.
Stayed in January 2024
Reviewed: 20 January 2024
Sienna
United KingdomNo tea/coffee facilities in the room. Bedside lights
Location, staff, room everything
Stayed in January 2024
Reviewed: 17 January 2024
Lasry
FrancePerfect stay , the bed is really confortable and the room cosy
Stayed in January 2024
Reviewed: 10 January 2024
Mrdrin86
ItalyHelpful staff, amazing comfortable bed and lovely ambience. The structure is simply a jewel, with a great position, in a silent road yet very close to city center.
Stayed in December 2023
Reviewed: 31 December 2023
Simon
AustraliaThe hot water was almost non existent and took 4-5 minutes for any warmth at all to come through. Acoustics aren’t great; you can hear every little footstep within the hallways. Just need to make sure you have earplugs if a light sleeper!
Great location at the border of the old town so you avoided a lot of the noise. Interior was very nice as was the room and the kitchen facilities and rooftop.
Stayed in December 2023
Reviewed: 21 December 2023
Sarah
United KingdomI cannot put into words how incredible this place is. It is so beautifully designed and feels so homely at the same time as being pure luxury. The location is excellent and right on the edge of the main tourist square. We had the deluxe room with the bath and it was so worth paying slightly more. The room was so stunning and had a wood burner and free standing bath in the bedroom. An absolute dream for December in San Cristobal when it’s pretty cold to be able to come back and run a bath and put the fire on. I felt so sad to leave and hope one day we can come back.
Stayed in December 2023
Reviewed: 17 December 2023
Lisa
United KingdomShush. It’s so so beautifully presented
Stayed in November 2023
Reviewed: 5 December 2023
Julian
GermanyEverything was perfect! Literally everything.
Stayed in December 2023
Reviewed: 4 December 2023
Andrew
United KingdomNot a lot !
The thought for detail in the design of the property is amazing…Lovely terrace..Fresh coffee available every morning and an incredible kitchen.
Stayed in November 2023
Reviewed: 27 November 2023
Jen
United KingdomA really beautiful property, fantastic location.
Stayed in November 2023
Reviewed: 25 November 2023
Lukas
AustriaThe only thing we did not like was that the water was only warm for a few seconds and then turned cold again.
Super nice apartment in the middle of the center. The huge bed was amazing 😻 to sleep in. Casa Carmen has everything you need with a stylish design. We would have loved to stay longer
Stayed in November 2023
Reviewed: 16 November 2023
Marle
NetherlandsWow! Amazing hotel and great value for money. We’ve had the best time, the bed was super comfortable, great bathroom with everything you need and an extra bathtub in the room itself. Decoration of both room and hotel were beautiful and the people who worked in the hostel were very nice. We would definitely recommend!
Stayed in November 2023
Reviewed: 12 November 2023
Sophie
United KingdomNothing
Clean, great amenities, super comfortable, friendly staff, very well located. Great hotel!
Stayed in November 2023
Reviewed: 18 August 2023
Massimo
FranceNothing.
Le personnel (Coki et Carlos) was incredibly helpful and gentle. The entire hotel was well refined. The bed was wonderful.
Stayed in August 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content