Nothing

We had a great stay at this boutique hotel with 11 rooms. What we liked: 1) Staff was outstanding: friendly and with great advice about the region. We had booked two rooms for our family and one of our rooms was upgraded to a full ocean front view. This was so amazing and appreciated. Thank you Arturo! 2) location: this hotel is North of Tulum center (a 10 minute drive up the highway towards Cancun). You will drive down a small dirt road off the highway and need to pass a gated checkpoint. Past the checkpoint, there are residences, villas, and a 2 small hotels as far as we could tell. It is very quiet compared to the Tulum Beach or Tulum Center. If you are looking for EDM beach parties, this is not the place. 3) setting: this hotel is right on the beach with a constant breeze so you are not uncomfortable. Beautiful views, beautiful big night skies, turquoise waters, quiet, kayak and paddle boards to get out to the reef. I recommend bringing water shoes as the shore is a bit rocky. The water was very warm when we were there in late March/early April (~27C/81F). There were zero mosquitos or flying insects when we were there. We snorkeled every day in front of the hotel. It was a lot of fun and we saw a lot of different kind of bright colored fishes and even got to swim with a stingray, which was such a cool experience. 4) food: we ate at the restaurant for breakfast twice and 3 times for dinner. They have a small menu and while the food is quite good, the sauces are a bit redundant between dishes so after eating there for dinner 3 nights in a row, we wanted another option on day 4.

Stayed in April 2024

Nothing.

This was by far the best hotel of our whole trip. The atmosphere is amazing, the view is beautiful, the people are incredibly nice and helpful without being too formal. They treated our baby as if it was their own child. It was simply amazing.

Stayed in March 2024

Great food. Friendly staff.

Stayed in April 2024

I was missing some vibes. I was hoping to eat a more refined 'a la carte' food at a reasonable price.

Casa Altamar is located at a secluded beach near Tulum. Very friendly staff. Beautiful room with spectacular views.

Stayed in April 2024

There was a party in the hotel next door. The first night was short. But they stopped the sound around midnight so that was acceptable !

<The hotel is fantastically located on the front row of the beach. Lovely place to be to rest and relax.

Stayed in February 2024

This property is a few miles outside of Tulum away from the hustle and bustle and major touristy areas. It’s peaceful with a beautiful sandy beach that’s never crowded. Lounge chairs and umbrellas are provided by the hotel at no extra charge and the beach is meticulously raked every morning. There are corals and some rocks at the water’s edge but the dock gives you easy access to the turquoise waters for swimming and snorkeling. Paddle boards and kayaks are also available for free. The staff are exceptional. You arrive as strangers and part as friends. The restaurant serves delicious meals and the service is attentive and personable. There’s also a security post down the street so we always felt safe. A car is recommended. Casa Altamar is a very special special little hotel with a big heart.

Stayed in April 2024

Food prices were similar to our NYC standards but the quality is excellent.

Loved every part of our trip from our stay, to the friendly staff, to the food, to culture. The hotel was located in a quiet secluded bay. The ocean temperature felt like a warm bath. A must stay!

Stayed in March 2024

There was next to no hot water in the shower even if we ran it for a long time to warm up

The staff were incredible and we were so well looked after. We wanted a few days to just relax and not have to leave, and we didn’t have to! A cenote even just a short walk down the road. The bed was comfortable, the room very spacious and all of the common areas outside & inside were great. We didn’t want to leave and we would 100% go back. The noise in other comments we didn’t notice at all and were quite sensitive to noise :) the restaurant/bar closed at 9:30pm.

Stayed in March 2024

Everything was great. It would be nice if the water was accessible from the shore instead of the pier but that was a minor inconvenience

Casa Altamar is an excellent place to stay and the staff is amazing. The spot is beautiful and peaceful. The rooms are lovely and the food is amazing. It is a great value and the staff make it super special. They treat you like a guest in their home. From the welcome cocktail to the helpful suggestions and special attention they make everything like a dream. We went and visited the more touristy and busier part of Tulum and that made us even happier that we chose Casa Altamar for our stay. I'd highly recommend this spot for anyone looking for a peaceful stay in a beautiful location with friendly helpful hosts.

Stayed in February 2024

I noticed so much trash on the road between the highway and the property. It’s not the property’s fault but I wish it was cleaned. Room #8 has partial ocean view, not full view. It was misleading during the booking (but we were ok with this). No fridge, coffee/tea station, phone in the room; food in Tulúm is expensive (NYC price). It would have been perfect if I could put some fruits and leftovers in a fridge. The hotel restaurant opened at 9:30am during my stay so a coffee station would have been great for someone like me who wakes up with the sunrise. I wish the restaurant provided smaller breakfast menu as well.

Staff and clean room. Housekeeping crew was excellent.

Stayed in February 2024

We liked everything.

Short walk to Cenote. Kayak, snorkel, and sun beds all available. Lovely beach for a sun bathe or gentle stroll. Lovely food and great staff.

Stayed in February 2024

There is absolutely nothing I did not like.

It is perfect. All of it. And every review here that speaks to what a paradise this is is accurate. But of course, I cannot leave a review without mentioning the staff. I’ve never experienced such genuine hospitality and kindness at a hotel. Imagine yourself walking into their lovely dining space and being greeted by the warmest, friendliest smiles. Ones of real joy every time. It’s like that. Alexis, Armin, Arturo, Gloria, Javier, and everyone else - all gems in their own way. I am grateful to them for making this stay like nothing I could have expected.

Stayed in January 2024

We really enjoyed our relaxing stay Casa Altamar. The checking was easy and the staff are all very friendly. We enjoyed the quiet location right on the beach.

Stayed in January 2024

The beach is rocky but it was still beautiful

The staff were amazing! It’s a lovely small boutique hotel so you really feel the personal touch in their service. The food was absolutely delicious with so much attention to detail and excellent presentation. The location is great, close enough to the town and all the activities but perfect if you’re looking for a more relaxed quiet atmosphere. Also the vibes and aesthetic of the hotel are amazing, and everything was very clean and well maintained.

Stayed in January 2024

Location was a bit further from the hotel zone thatn I had expected but the actual beach and location was very nice

Great customer service, lovely food and drink.

Stayed in December 2023

Location , peace and quite , simply - Paradise and amazing stuff!!!!

Stayed in December 2023

WiFi was not all the time available.

Rooms are good value for money, very comfortable and staff very friendly. Quiet, relax beach with possibility to snorkel.

Stayed in December 2023

Warm water and wifi were not always working. Some parts of the bathroom needed maintenance (loose faucet). Road to the hotel is horrible with a lot of potholes

Spacious room, good value for money for tulum. They provide a beach towel and you can use the beach beds. Very friendly staff. Since we had a car location was fine for us.

Stayed in December 2023

Food was too expensive, really bad coffee. It would be great if they offered courtesy tea and coffee stations in the hotel

Lovely location and great staff

Stayed in November 2023

The position - on the beach, how clean all spaces were, the friendly staff, excellent food

Stayed in October 2023

They stop serving drinks and food after 21:30 (People really stay there to relax) so if you fancy a vibrant place I would recommend to stay somewhere else. For relaxing this hotel is perfect!! Keep in mind you need a car to reach Tulum Pueblo

Casa Altamar is so nicely decorated. It is beautiful! The beach is clean, the pool is nice too. The food they serve is tasty and the hosts are super friendly as well. You are very close to Casa Cenote

Stayed in November 2023

There were electricity outages a few times. Be aware It's hard to come around when you don't have a car. The area is rural and Taxis are expensive. I cannot recommend the Restaurant. The prices are way too high (like everywhere in the area) and the quality was not good either.

This place is absolutely paradise if you are looking for a relaxed stay away from the touristic Center of Tulum/Playa Del Carmen. Very few people around. Private Clean Beach with beautiful ocean and reef. You can use SUPs and Kajaks for free! Our room was very clean and comfortable. Good working A/C. I want to emphasize the really welcoming and helpful staff; We felt like staying with friends. Also, they gave us an outstanding hearty welcome when we arrived. One of our best stays during our vacation in Yucatan! Also Check Out the Cenote which is only a 10 min's walk!

Stayed in September 2023

Shower water pressure could be increased and WiFi could be better in room. Fridges in room would be useful but restaurant let us store drinks in their fridge. These are extremely minor things that can be forgotten though.

Amazing staff in the restaurant. Very attentive and addresses everyone personally by name. Amazing food quality of a very high end restaurant. Huge comfy bed. Very clean

Stayed in October 2023

Honestly, the tiny things aren't worth mentioning. It is absolutely perfect. Thank you Arturo and the amazing team!

Absolutely everything. It is HEAVEN ON EARTH. Located outside of the noisy area (taxi is about 500-600 MXN to/from Tulum Centro), the staff is incredibly welcoming and caring. The view... the most beautiful sunrises I've ever seen, the pool and the beach are so beautiful and natural (so peaceful!). It is the best place for a relaxing, intimate-meditative vacation. I would definitely be back!

Stayed in September 2023