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Reviews of Casa Aakal Lagoon Front 4 stars

590 Avenida 1, 77930 Bacalar, Mexico

#108 of 132 hotels in Bacalar

Guests' Choice

Review score

Based on 53 hotel reviews

7.6

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    8.0

  • Location

    9.0

  • Facilities

    7.4

  • Staff

    8.1

  • Value for money

    6.9

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Showing 1 – 25

  • Reviewed: 6 November 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Deluxe Bungalow
    • Stayed 3 nights
    • Submitted via mobile

    Not a 24 hr staff

    Cabins in front of the lagoon

    Stayed in October 2024

  • Reviewed: 20 October 2024

    8.0
    Nice location, odd accommodation
    • Leisure trip
    • People with friends
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    It feels like it’s an old office building? Like you’re going into a space with a dentist office, a tax accountant, and one or two other small practices. It really feels like you’re staying in a place that wasn’t meant to be a hotel. Our door opened directly to the lobby, and that felt strange.

    Nice location. Lovely swimming area at the end of the dock. Room was clean and the A/C was plenty cool! Great water pressure and temp in the shower. Friendly staff.

    Stayed in September 2024

  • Reviewed: 11 June 2024

    7.0
    Good location but place needs a lot of love and care.
    • Leisure trip
    • Couple
    • Deluxe Bungalow
    • Stayed 2 nights
    • Submitted via mobile

    It doesn’t have a big enough parking area. If the hotel Is full you will have to wake up to move cars or leave them parked in the outside. The main house doesn’t have AC so breakfast is done with a huge humidity. The cabins have some bugs …

    Location and the deck to get into the lagoon.

    Stayed in March 2024

  • Reviewed: 6 November 2023

    9.0
    Definitely will stay here again
    • Business trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights

    Nothing we didn't like.

    The location is prime, we where able to park the car and go for a nice walk to the main town square and enjoy the afternoon. The access to the lagoon is perfect and there's a lot of privacy. Also, the breakfast was fantastic.

    Stayed in August 2023

  • Reviewed: 3 October 2023

    8.0
    Lovely.
    • Leisure trip
    • Couple
    • Deluxe Bungalow
    • Stayed 4 nights
    • Submitted via mobile

    There was no Wi-Fi in the rooms and they seemed a bit like they were still under construction, the shower needed tiling and you could see through the floor to the forest floor, so maybe add some flooring and close the gaps between the thatched roof and the walls so less bugs get in. A mini fridge and 5 gallon a bottle of potable water with a dispenser would be nice additions to the room as well.

    Amazing property. Lovely people working there. Very hospitable and helpful.

    Stayed in October 2023

  • Reviewed: 12 September 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The room wasn’t really clean and the wifi was not working from the room we had to be at the reception to have signal

    The location and the lagoon

    Stayed in September 2023

  • Reviewed: 5 May 2023

    7.0
    All in all, the hotel is recommended, for the immediate access to the lagoon is simply wonderful.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights

    Our room, Ceiba, was bad. It should not be offered as a room, for it is isolated in the back of the facility, just in the middle of a service room and some restrooms with pipes cracking all day. I assume that the other rooms are much better. Wifi was poor in this part of the hotel, but in reception was good. And the hotel is small, and it cannot make proper room for cars. So if you have a car, you may have a hard time to park it in the hotel. Our car got trapped behind other guests' cars, so we could not use it because they didn't leave their keys.

    The location is unmatched. A few steps from the Lagoon, and a few meters from city centre. The staff is very kind and helpful. The free breakfast is fine.

    Stayed in May 2023

  • Reviewed: 27 April 2023

    9.0
    I hope to return to Bacalar, and when I do, I will stay again!
    • Leisure trip
    • People with friends
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    the property was very clean, beautifully located on the lagoon. The rooms were clean and spacious. The staff was great! helpful and accommodating.

    Stayed in March 2023

  • Reviewed: 27 February 2023

    7.0
    I will stay again , wonderful staff
    • Leisure trip
    • Couple
    • Bungalow - Water Front
    • Stayed 1 night
    • Submitted via mobile

    poor wifi

    water front , kind staff

    Stayed in February 2023

  • Reviewed: 12 January 2023

    7.0
    Great place
    • Leisure trip
    • Couple
    • Deluxe Bungalow
    • Stayed 2 nights
    • Submitted via mobile

    No refrigerator in bungalow. No kayaks.

    Beautiful place and location. Walkable to town. Super friendly and accommodating staff. Nice breakfast.

    Stayed in January 2023

  • Reviewed: 27 September 2022

    8.0
    Nice place
    • Leisure trip
    • People with friends
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Poor breakfast, very small pool, no elevator. The staff don't speak English at all.

    Private entrance to the lagoon, big rooms, comfortable bed, clean. Good restaurant near by.

    Stayed in September 2022

  • Reviewed: 29 August 2022

    8.0
    Very good
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    rooms smelled of mold

    incredible location, José is extremely kind and made our stay very comfortable

    Stayed in August 2022

  • Reviewed: 28 July 2022

    9.0
    I would give a 9 everything is so modern and the workers are so helpful when you ask for anything
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 5 nights

    that they would have air condition where you have breakfast because it was so hot and lot of mosquitos

    the breakfast was very basic nothing fancy as staying in a hotel but really good taste, the service they provide is excellent. I would definitely recommend this place. the workers are so nice and very helpful . the location is very good close to the downtown

    Stayed in June 2022

  • Reviewed: 20 April 2022

    9.0
    beautiful place
    • Leisure trip
    • Group
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    too expensive and lacking some maintainance

    incredible location

    Stayed in April 2022

  • Reviewed: 16 April 2022

    7.0
    Lovely pier, with a lagoon view and a swing. Room was nice but not as clean. the balcony could have been nice but it was
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room wasn’t 100% clean and I didn’t like the smell. The balcony was dirty with the old furniture. The pier was lovely but they could have renovated some bits because it looks like no one took care of it for the past few years.

    location was very good, with a nice pier and a clean lake. the room was okay but not as good as I expected. Everything looks like on the pictures but less clean and a lot older (not really renovated). I loved the atmosphere and a vibe in the hotel

    Stayed in April 2022

  • Reviewed: 17 March 2022

    8.0
    Overall it is a clean and decent place with very large rooms that would be great for a family.
    • Leisure trip
    • Group
    • Double Room with Balcony
    • Stayed 3 nights

    Be aware that the breakfast is continental, with a piece of toast, coffee, and a fruit plate. They should add washcloths and hand towels to the room.

    Location is good on the lagoon and they have a nice pier to access the lagoon

    Stayed in March 2022

  • Reviewed: 27 January 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 2 nights

    Breakfast was only coffee, orange juice, fruit and toast. The hotel was a bit dated showing signs of wear and the windows didn't open.

    The location on the lake was very nice and the room was very comfortable and quiet.

    Stayed in January 2022

  • Reviewed: 7 January 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast could be improved upon During my stay, heavy construction work was taking place on the neighbouring parcel. I would have rather woke up to the sound of birds then to power tools. Obviously this is not the fault of the owner, mostly bad luck.

    Lots of vegetation (therfore birds in the morning) Cool pier Huge room with lots of natural light Located conveniently near enough the centre (short walk away) so that the place is quiter at night

    Stayed in January 2022

  • Reviewed: 22 November 2021

    9.0
    amazing place
    • Leisure trip
    • Couple
    • Family Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    wifi weak

    close to the center and close to lagoon

    Stayed in October 2021

  • Reviewed: 26 March 2024

    4.0
    Awful! Worst service in Mexico
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Rooms are not worth what they are charging for. The bathrooms weren’t clean and the toilets didn’t work well. When we mention that to the staff they told us we had to fix them (lady in charge). Really???? They just placed a bucket with water in front of our room door. Rooms are full of rust and tar.

    The location

    Stayed in March 2024

  • Reviewed: 20 March 2024

    10
    We enjoyed walking around Bacalar, eating at local restaurants and listening to music at the local bar.
    • Leisure trip
    • Couple
    • Deluxe Bungalow
    • Stayed 2 nights
    • Submitted via mobile

    I liked everything about it.

    Very beautiful setting and we couldn’t have been any closer to the beach. I highly recommend this accommodation.

    Stayed in March 2024

  • Reviewed: 19 January 2024

    5.0
    No personality in the modern building
    • Leisure trip
    • Family with young children
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    I did not like the modern building I was in . There were two bungalows that looked good but they are busy

    Great location

    Stayed in January 2024

  • Reviewed: 13 January 2024

    1.0
    The worst hotel stay and experience ever, absolutely terrible
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Terribly dirty accommodation, nothing was working, terrible breakfast, with hair inside the meal, there was no electricity during the night, it was going off and coming every 2 minutes. Very rude staff, did not want even to call taxi even

    Terrible, tried to extort more money for the room, blackmailed me, kept me at the reception until midnight, without giving me the room that I have paid via Booking. Mafia

    Stayed in January 2024

  • Reviewed: 10 September 2023

    4.0
    I was glad to leave
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    Everything

    The hotel was devoid of any charm and the staff were unhelpful. We skipped the breakfast, and wen the nearby hotel.

    Stayed in August 2023

Showing 1 – 25

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