590 Avenida 1, 77930 Bacalar, Mexico
#108 of 132 hotels in Bacalar
Guests' ChoiceBased on 53 hotel reviews
7.6Cleanliness
7.9
Comfort
8.0
Location
9.0
Facilities
7.4
Staff
8.1
Value for money
6.9
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Showing 1 – 25
Reviewed: 6 November 2024
Elizabeth
CanadaNot a 24 hr staff
Cabins in front of the lagoon
Stayed in October 2024
Reviewed: 20 October 2024
Jenna
United StatesIt feels like it’s an old office building? Like you’re going into a space with a dentist office, a tax accountant, and one or two other small practices. It really feels like you’re staying in a place that wasn’t meant to be a hotel. Our door opened directly to the lobby, and that felt strange.
Nice location. Lovely swimming area at the end of the dock. Room was clean and the A/C was plenty cool! Great water pressure and temp in the shower. Friendly staff.
Stayed in September 2024
Reviewed: 11 June 2024
Guillermo
United StatesIt doesn’t have a big enough parking area. If the hotel Is full you will have to wake up to move cars or leave them parked in the outside. The main house doesn’t have AC so breakfast is done with a huge humidity. The cabins have some bugs …
Location and the deck to get into the lagoon.
Stayed in March 2024
Reviewed: 6 November 2023
Villa
MexicoNothing we didn't like.
The location is prime, we where able to park the car and go for a nice walk to the main town square and enjoy the afternoon. The access to the lagoon is perfect and there's a lot of privacy. Also, the breakfast was fantastic.
Stayed in August 2023
Reviewed: 3 October 2023
John
United StatesThere was no Wi-Fi in the rooms and they seemed a bit like they were still under construction, the shower needed tiling and you could see through the floor to the forest floor, so maybe add some flooring and close the gaps between the thatched roof and the walls so less bugs get in. A mini fridge and 5 gallon a bottle of potable water with a dispenser would be nice additions to the room as well.
Amazing property. Lovely people working there. Very hospitable and helpful.
Stayed in October 2023
Reviewed: 12 September 2023
Lana
CanadaThe room wasn’t really clean and the wifi was not working from the room we had to be at the reception to have signal
The location and the lagoon
Stayed in September 2023
Reviewed: 5 May 2023
Víctor
MexicoOur room, Ceiba, was bad. It should not be offered as a room, for it is isolated in the back of the facility, just in the middle of a service room and some restrooms with pipes cracking all day. I assume that the other rooms are much better. Wifi was poor in this part of the hotel, but in reception was good. And the hotel is small, and it cannot make proper room for cars. So if you have a car, you may have a hard time to park it in the hotel. Our car got trapped behind other guests' cars, so we could not use it because they didn't leave their keys.
The location is unmatched. A few steps from the Lagoon, and a few meters from city centre. The staff is very kind and helpful. The free breakfast is fine.
Stayed in May 2023
Reviewed: 27 April 2023
Jane
United Statesthe property was very clean, beautifully located on the lagoon. The rooms were clean and spacious. The staff was great! helpful and accommodating.
Stayed in March 2023
Reviewed: 27 February 2023
Boris
United Statespoor wifi
water front , kind staff
Stayed in February 2023
Reviewed: 12 January 2023
Jonathan
MexicoNo refrigerator in bungalow. No kayaks.
Beautiful place and location. Walkable to town. Super friendly and accommodating staff. Nice breakfast.
Stayed in January 2023
Reviewed: 27 September 2022
Or
IsraelPoor breakfast, very small pool, no elevator. The staff don't speak English at all.
Private entrance to the lagoon, big rooms, comfortable bed, clean. Good restaurant near by.
Stayed in September 2022
Reviewed: 29 August 2022
Charles-henri
Belgiumrooms smelled of mold
incredible location, José is extremely kind and made our stay very comfortable
Stayed in August 2022
Reviewed: 28 July 2022
Norma
United Statesthat they would have air condition where you have breakfast because it was so hot and lot of mosquitos
the breakfast was very basic nothing fancy as staying in a hotel but really good taste, the service they provide is excellent. I would definitely recommend this place. the workers are so nice and very helpful . the location is very good close to the downtown
Stayed in June 2022
Reviewed: 20 April 2022
Laura
Mexicotoo expensive and lacking some maintainance
incredible location
Stayed in April 2022
Reviewed: 16 April 2022
Aneta
PolandThe room wasn’t 100% clean and I didn’t like the smell. The balcony was dirty with the old furniture. The pier was lovely but they could have renovated some bits because it looks like no one took care of it for the past few years.
location was very good, with a nice pier and a clean lake. the room was okay but not as good as I expected. Everything looks like on the pictures but less clean and a lot older (not really renovated). I loved the atmosphere and a vibe in the hotel
Stayed in April 2022
Reviewed: 17 March 2022
Mark
United StatesBe aware that the breakfast is continental, with a piece of toast, coffee, and a fruit plate. They should add washcloths and hand towels to the room.
Location is good on the lagoon and they have a nice pier to access the lagoon
Stayed in March 2022
Reviewed: 27 January 2022
Kevin
MexicoBreakfast was only coffee, orange juice, fruit and toast. The hotel was a bit dated showing signs of wear and the windows didn't open.
The location on the lake was very nice and the room was very comfortable and quiet.
Stayed in January 2022
Reviewed: 7 January 2022
Jeremy
SwitzerlandBreakfast could be improved upon During my stay, heavy construction work was taking place on the neighbouring parcel. I would have rather woke up to the sound of birds then to power tools. Obviously this is not the fault of the owner, mostly bad luck.
Lots of vegetation (therfore birds in the morning) Cool pier Huge room with lots of natural light Located conveniently near enough the centre (short walk away) so that the place is quiter at night
Stayed in January 2022
Reviewed: 22 November 2021
Jonathan
Canadawifi weak
close to the center and close to lagoon
Stayed in October 2021
Reviewed: 26 March 2024
Guillermo
United StatesRooms are not worth what they are charging for. The bathrooms weren’t clean and the toilets didn’t work well. When we mention that to the staff they told us we had to fix them (lady in charge). Really???? They just placed a bucket with water in front of our room door. Rooms are full of rust and tar.
The location
Stayed in March 2024
Reviewed: 20 March 2024
Virginia
United StatesI liked everything about it.
Very beautiful setting and we couldn’t have been any closer to the beach. I highly recommend this accommodation.
Stayed in March 2024
Reviewed: 19 January 2024
Jeanette
United KingdomI did not like the modern building I was in . There were two bungalows that looked good but they are busy
Great location
Stayed in January 2024
Reviewed: 13 January 2024
Milena
SwitzerlandTerribly dirty accommodation, nothing was working, terrible breakfast, with hair inside the meal, there was no electricity during the night, it was going off and coming every 2 minutes. Very rude staff, did not want even to call taxi even
Terrible, tried to extort more money for the room, blackmailed me, kept me at the reception until midnight, without giving me the room that I have paid via Booking. Mafia
Stayed in January 2024
Reviewed: 10 September 2023
Ashok
United KingdomEverything
The hotel was devoid of any charm and the staff were unhelpful. We skipped the breakfast, and wen the nearby hotel.
Stayed in August 2023
Showing 1 – 25
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