Restaurant service after hours was very slow, so we left but next day bufette experience was good and food very good too.

Room size and comfort very good, it was quite as expected. Renovations under way at the lobby was unpleasant but understandable. We enjoyed it and will be back.

Stayed in August 2024

The room was not clean, there were ants in the bathroom and in the furniture of the room.

The location, the pool are excellent. The room is also very good. The small fridge was available and working, it was very useful.

Stayed in August 2024

Some staff had bad attitudes.

Location is good

Stayed in July 2024

This review has been hidden because it doesn't meet our guidelines.

Location

Stayed in July 2024

The pool closes somewhat early. It would have been nice to have use of it after 8 pm. Also, not sure if this a hotel miscommunication or Booking.com oversight, but apparently, they do not allow 4 adults in a room with 2 queen beds. While that was what I had requested, imagine my surprise when I arrived, nearly at midnight after a long day of travel, to be told that 4 adults weren't permitted and I would have to book another room. Luckily, after an uncomfortable conversation, the manager on duty over rode the policy. Again, I clearly had requested for 4 people when I booked. If this was not allowed, I should have been told beforehand .

The staff is incredibly kind and helpful. I was thoroughly impressed with their attentiveness. The food offered at their establishment was absolutely delicious. The pool was well kept, and we enjoyed using it.

Stayed in July 2024

Outdated rooms.

Location right on the beach.

Stayed in July 2024

In one corner of my shower there was a black spot about 4 inches long that looked like mold. Need to pay closer attention to detail when cleaning. Food was a little bit overpriced.

Beach access was awesome, it was in a great location, close to all the best spots in town! The pool had a pool bar we loved. People there were super friendly and professional!

Stayed in July 2024

Not enough employees at the summing pool.

The staff was great, friendliness and excellent service.

Stayed in June 2024

Location, location, location…

It’s a very good hotel chain in Mexico with prestige and quality in its service. top quality facilities, but years go by and if you do not update the whites, the maintenance in the bathrooms will become obsolete and the price per night will be overpriced and you will not be satisfied with the facilities, the service and the guest service staff is first class. quality. in atention.

Stayed in June 2024

la alberca demasiado sucia con lama en el fondo

Stayed in May 2024

Few toiletries for 3 guests

Great beds and AC

Stayed in April 2024

NOTHING

evrything

Stayed in November 2023

The food and drink were very disappointing. We had breakfast in the Vela restaurant as we saw a promotion when we arrived, we ordered straight from their menu (which was very limited for breakfast and not at all what you'd expect in Mexico). The Eggs Benedict were an utter disappointment. They were overcooked and it seems they were put in an oven because the sauce was hard and dry. They did not have salmon (as stated in the menu) and did not resemble any eggs Benedict I've had anywhere else in the world. The French Toast we ordered was just a piece of bread (no egg at all) with cream top and some berries. Again it did not resemble any French Toast anyone could hope to expect when ordering. Their cocktails were equally disappointing. The Michelada with Clamato was almost undrinkable. It had way way too much sauce (particularly Worcestershire sauce), so much so you couldn't taste the Clamato, or the beer for that matter. Their Margaritas were more like a lime slushie. I thought I could taste a hint of tequila in them but I'm not sure if I was just imagining it. One of the bartenders at the pool bar was a little unpleasant, but his more chipper and attentive colleagues made up for it and decided to give it a pass.

The hotel was very nice, with the beach right in front and a very large pool. The room was outstanding in presentation and facilities. The bathroom was very spacious and comfortable with a lovely shower and huge mirror. The air-conditioning thermostat gave you the illusion it let you choose the temperature but in reality it always cooled down to 18°C. But it wasn't unmanageable; we just turned it off at night. The TV was very large and had a great selection of channels, though being a Smart TV it was disappointing not being able to use my Netflix or Disney+ on it. Overall the staff were super friendly and accommodating. They were all very kind. We were given a nice discount on food and drinks throughout our stay but that didn't make up for the quality.

Stayed in November 2023

Room was not carefully prepared. We were missing shampoo, shower gel and slippers. Floor was not clean.

Very nice beachfront. Nice pool with a pool-bar.

Stayed in November 2023

AC bit weak but the humidity was over 90%

Great hotel Fantastic location

Stayed in August 2023

Location

Stayed in August 2023

The pool was not very clean.

The location and rooms were comfortable.

Stayed in July 2023

The absolute best staff anywhere. Courteous and kind.

Stayed in June 2023

The food was terrible. The breakfest was ok but the menu for lunch and dinner definitely needs to be changed.

Stayed in June 2023

they were empty literally and refuse late check out for more than an hour. When time came up I express my discomfort and then they offer a late check out with my luggage already at the lobby.

location and silence

Stayed in June 2023

Excelente

Stayed in May 2023

La playa

Stayed in May 2023

The pillows and comforter were stinky, the sheets smelled clean but the heavy linens had BO, which made it hard to sleep on. The restaurant was pricey for an average food.

Location, friendly staff. Pool, beach Restaurants nearby

Stayed in May 2023