Carretera Palenque Ruinas Km 4.5, 29960 Palenque, Mexico
#4 of 12 Holiday rentals in Palenque
Guests' ChoiceBased on 430 hotel reviews
8.4Cleanliness
8.6
Comfort
8.5
Location
9.2
Facilities
8.5
Staff
8.6
Value for money
8.2
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 August 2024
Domenic
United StatesAs others mentioned, the restaurant wasn’t great, especially for the price. However, I think it was comparable to the place across the street. Also the shared bathrooms felt a bit far, especially when it rained our first night.
Amazing waking up to the jungle sounds and both hearing and seeing the howler monkeys. The location was great, walking distance to the ruins and an easy colectivo ride into town. Staff was all very friendly and helpful and kept the shared spaces very clean. They provided plenty of drinking water. The pool was also a great relief in the heat. We also really enjoyed the little interpretive trail with different plants and fruits.
Stayed in August 2024
Reviewed: 28 July 2024
Vincenzo
ItalyNo hot water, pool water not very clean
5 mins from the site, fast Wi-Fi, hammocks area, monkeys and nature sounds
Stayed in July 2024
Reviewed: 21 July 2024
Sacha
NetherlandsIts not really a hostel, so no activities and a bit further away from the centre so in the evening you have only a couple options for food/drinks. Was fine for a couple days though
House in the jungle, surrounded by animals, pool, live music across the street
Stayed in July 2024
Reviewed: 11 July 2024
Jeroen
NetherlandsThe poolwater felt quite dirty. Besides the insects, which are unavoidable in the jungle, the water felt cloudy. Although this is minor criticism. For my personal taste the beds were too hard.
The staff was very friendly and helpful, no question was left unanswered. Sleeping and waking up with the sounds of the jungle is incredible. Our first night we woke up because of screaming monkeys, which you kept hearing every now and then. The flexibility of the hotel to use their facilities after check-out. We could use the lockers for our luggage and were still allowed to use the pool. The amount of security present in the hotel which you saw actively doing their rounds, gave a safe feeling.
Stayed in July 2024
Reviewed: 26 June 2024
Michal
IsraelThe doorms are SMALL! So if you happend to be 4 people in a 4 people door you cant move or put your things. Ist realy small. Theres only a ceiling fan and its not strong so it gets realy hot in the room. If you are in the botom bunk tou will not feel the air at all... The sheard WC and showers are not clean and it looks like a public pool toilets. It couls use some work to say the least.
Nice palce out of the city in the jungel. You hear the animals all the time and see the monkeys.. 2 min with a colectivo to the ruins. The pool is great cos its realy realy realy hot. But its not so clean....theres always bugs in the water and i didnt see the staff cleaning it once...
Stayed in June 2024
Reviewed: 29 May 2024
Kayleigh
IrelandNo air con so was super hot
Staff were nice, cool set up in the jungle and very close to the ruins. Fans in the rooms and nice hammock and pool area
Stayed in May 2024
Reviewed: 24 May 2024
Lana
AustraliaNo issues with the property
The pool, the restaurant, the location were fantastic. Right near the national park and ruins it’s the perfect location for a little bit of adventure and a little bit of relaxing
Stayed in May 2024
Reviewed: 7 May 2024
Anne
NetherlandsI booked a room with a normal bed, no bunkbed. Just wish these rooms were also in a cabaña next to the water. Going up a small stairs with my big backpack was a bit inconvenient but ok. 😊
Beautiful place in the jungle, mesmerizing plants, comfortable bed, swimming pool and hammocks. Very clean, good food in the restaurant
Stayed in May 2024
Reviewed: 16 April 2024
Benjamin
BelgiumThe huts have no airco and can get quite warm
Good location, nice swimming pool and waking up by the howler monkeys at the property is cool (but obviously not guaranteed ;)). There is a shared kitchen and firepit available which is nice
Stayed in April 2024
Reviewed: 15 April 2024
Karenab
South AfricaThe kitchen is very poorly fitted out. No glasses, only plastic and the pans were terrible. It is very small considering the amount of rooms and dormitories. I got the feeling they didnt want you to cook, but rather eat at their restaurant, but then don't advertise a shared kitchen as most hostel travellers want to cook their own meals. Also they had a sign up at the pool that they would charge corkage if you took your own drinks. Again that is not normal for a hostel environment.
The room and pool were great. Easy access to the Palenque Archaeological site with colectivo. We booked a tour to Yaxchilan and Bonampak which was really good, the driver didn't address the English passengers much so we were a little confused sometimes as to what was happening, but all in all a good day. ( long day but amazing site) The toilets are cleaned regularly and staff were friendly. The feeling of being in the jungle and all the jungle noises was amazing.
Stayed in April 2024
Reviewed: 12 April 2024
Linda
NetherlandsJust take earplugs with you (for the howlermonkeys)
Beautiful location almost within the jungle. At night you can hear the howlermonkeys all around you. Lovely staff, good food at the restaurant - would defintely go back!
Stayed in April 2024
Reviewed: 10 April 2024
Gabrielle
FranceI thought that the fee to stay a few hours at the hostel past my check out time was excessive.
I absolutely loved this hostel. It's a beautiful place within nature, and has lovely facilities like a pool, a massage area, and there are restaurants within and close b y to the hostel; it's a 5 minute drive by colectivo to the ruins which is a big plus.
Stayed in March 2024
Reviewed: 8 April 2024
Fregeres
NetherlandsYou had to pay extra if you wanted to leave you’re backpack in a locker after checkout.
Good location in the nature.
Stayed in March 2024
Reviewed: 8 April 2024
Rhiannon
CanadaNo power sockets near the bed in the hostel rooms
Beautiful location and the staff were really great. I booked my shuttle to Guatemala through the tour desk and the guy was super helpful and friendly.
Stayed in April 2024
Reviewed: 14 March 2024
Livia
MexicoThe price is expensive for sharing a dorm, that is very tight in space.
The place is beautiful, very cured and well maintained. The staff is extremely helpful and kind.
Stayed in March 2024
Reviewed: 12 March 2024
Denis
MexicoBed ,bottle of water in thé room.
Stayed in February 2024
Reviewed: 10 March 2024
Kathrin
GermanyOnly a fan but no air con - just to be aware. We did not mind and it cools down nicely at night.
Great price for value with a beautiful area with cabanas, ponds, a pool and many hammocks and lots of plants and flowers as well as a restaurant. Great place to relax very close to Palenque ruins with a tourist info on site that we booked the waterfall tour with transportation to San Cristóbal with - highly recommend!
Stayed in March 2024
Reviewed: 10 March 2024
Lucy
United KingdomThe dorms are super small, about 3x3m square, which might be OK for a twin room, but it's really too tight with 4 beds (2x bunks). OK when you're sleeping, but only one person can be in the room at a time to change or get anything in and out of their bag. For the price a bit more space would be nice.
The pool and hammock areas are divine in a beautiful jungle garden setting. The restaurant staff are excellent and the food not too expensive. Lockers are big enough for all your luggage, but be careful of the gaps into the one below: I lost a charger down the gap and couldn't get it back.
Stayed in February 2024
Reviewed: 4 March 2024
Nadine
Germanybeautiful Cabaña in a great area with a nice and relaxed atmosphere! and the shared showers are the best I had so far... warm water plus water pressure!
Stayed in March 2024
Reviewed: 4 March 2024
John
SpainThe cabins are located in a peaceful area just outside of Palenque surrounded by jungle. There's a pool and lots of space to lounge around in the common areas. The rooms are small but comfortable.
Stayed in February 2024
Reviewed: 4 March 2024
Paul
SwedenNo really privacy, the cabanas are very close to each other
Nice place in the woods
Stayed in March 2024
Reviewed: 23 February 2024
Sarah
AustraliaThe mix of millennial euros, but as older travellers, I guess you have to suck that up!
The staff were incredible, so lovely and friendly. The rooms were very clean and the showers were the best we've seen in Mexico (so far in 3 weeks anyways). The setting was superb too and within easy waking distance to the ruins. The beer was cold. Need I say more?
Stayed in February 2024
Reviewed: 19 February 2024
Rajnus
United StatesThe shared kitchen could be improved. Very tiny and used by many. The restaurant was expensive and played loud music. We only got coffee there one day. There is a better dinning option very near by. Was necessary to plug drains to decrease smell.
The pool area, hammocks, and natural setting was very good. It is a very peaceful setting. Howler monkeys visited the trees near the pool one evening and slept there overnight. That was really special. The staff was very nice. The shower pressure and heat was impressive. You can walk to the ruins ticket office, maybe 150 meters away.
Stayed in February 2024
Reviewed: 16 February 2024
Henry
Germany-kitchen equipment very basic -laundry service expensive
+Perfect location in the jungle, lots of space +Quiet and relaxing +Good restaurant +Friendly staff, keeping the place very tidy and clean
Stayed in February 2024
Anaxos, Greece
Russell, New Zealand
Johannesburg, South Africa
Varna City, Bulgaria
Onești, Romania
Lisbon, Portugal
Cabarete, Dominican Republic
Ufa, Russia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content