The rooms need updating. Newer beds and bedding. The pool was dirty during our week stay

The grounds are beautiful

Stayed in June 2024

There is no breakfast, some days the restaurant was open, others not. All times you pay, nothing comes with the room, not even coffee. If you order a croissant you get half of one. Half a croissant, who does that? Also the entrance is on a side street that is virtually empty and quite dark after sunset. We had no problems but vulnerable travellers, women travelling alone might feel a bit insecure. But overall good. They could do a bit more without much cost or effort to make it great.

Room, grounds, staff were all great

Stayed in February 2024

The rooms have too much decoration, leaving tiny space tu put things, and the bathroom was uncomfortable, the sink area was really small

That has a lot of green areas

Stayed in November 2023

The food is not good and the chairs in the pool are very old and the cover is torn.

It is a very nice and comfortable hotel

Stayed in November 2023

Needs a renovation of furniture in the open spaces. There were holes and dirt that doesn’t go with a 5 star. Also - food needs to be revised and worked on.

The staff wan nice. Location is convenient.

Stayed in August 2023

Very uncomfortable patio chairs in the restaurant. I forgot my toothpaste and there wasn’t any available to purchase or as curtesy.

Tastefully furnished and big room. Pretty pool area. Very friendly staff. Delicious breakfast.

Stayed in July 2023

the only point I could mention would be the unnecessary amount of armchair/sofa in our room. however, it was only due to having a toddler in the room. otherwise everything was excellent.

the check in was very smooth and fast and the receptionist even checked us in at 11 am so my son could take his nap before we head out visiting the city. the terrace and the lobby had a very pleasant atmosphere. I could enjoy reading a book as my son and my husband used the pool.

Stayed in April 2023

The restaurant was hardly ever open. The air conditioner was extremely noisy, although effective.

The outside areas for relaxing, the great location.

Stayed in April 2023

Ramon was extremely nice and helpful. He went out of his way to make us feel comfortable. Beautiful property.

Stayed in January 2023

Value for money was low

Very friendly and helpful staff

Stayed in January 2023

The location

The hotel is very nice. The room is big and clean

Stayed in December 2022

needs Maintanance

decor

Stayed in December 2022

The pool was cold and not clean at all. No breakfast on site, the restaurant looks nice and could be a great asset for the hotel but currently not in use.

The room was large with authentic art and decoration. Very quiet hotel with nice gardens, very close to the city center.

Stayed in November 2022

The fact that in order to use the Wi-Fi you had to go to the common areas where there are mosquitos early in the day and evening. For what they charge they should ensure Wi-Fi can be used in each of the rooms. The restaurant food was not good and expensive for what it was although the waiter, Manuel was charming and made great margaritas.

Room was spacious, bed was really comfortable and linens were good. The antique Mexican decor is very interesting. The staff was really good and the lady who cleaned our roof was excellent. The manager, Ramon, was also helpful.

Stayed in September 2022

Exactly as pictured. Staff very kind and very helpful. Centrally located.

Stayed in July 2022

Rooms were ok, it was dissapointing the pool was really cold! Couldn't get in. Arrived on friday afternoon and service for snacks was not available until 3pm. Although hotel was not that busy, service at the restaurant for breakfast was sloppy and slow. There is always room for improvement, but didn't feel I got value for my money.

Great location and very friendly staff.

Stayed in November 2021

Pools

Abandoned

Stayed in May 2024

No real complaints. It was a great visit. The only challenge was getting directions to & from the bus station - directions provided sent us to the wrong bus station. Thankfully everyone in town was very friendly & we got new directions!

Casa Azul was an oasis in the city. It immediately felt welcoming & peaceful and the courtyard was so incredibly gorgeous! The breakfast was one of the tastiest meals we had all trip! The staff were so welcoming & helpful. Overall, this was just a fantastic stay.

Stayed in March 2024

Poor information about breakfast-very poor. We never got any breakfast. We stayed from Tuesday evening to Friday morning and were only informed that breakfast was available on the premises on Friday morning as we were leaving. It just so happened that another group (4 people ?) had checked in the evening before so it appeared to me that the hotel did not think it worth catering for breakfast with only 2 people (ourselves) in the hotel. Extremely disappointing and very poor service. In fairness however the cleaning staff were obliging and helpful.

The outside spaces were very nice. The room was good (although we had to ask for a room with a double bed)

Stayed in February 2024

Restaurant closes at 5:00pm. Might have something to do with the time of year. Bathtub side was pretty high which made it a little precarious for people in their seventies. There was a sturdy stool but I didn’t feel safe using it.

Lush, peaceful and beautiful

Stayed in July 2023

The hotel has seen better days. Towels have holes in them and the place seems run down. Staff nit overly helpful and booked dinner for us at a restaurant that was closed. Also no on site restaurant on Monday.

Stayed in March 2023

Charged us for breakfast when our booking and multiple websites say breakfast is free.

Location to old downtown

Stayed in December 2022

I wish they had stronger Wi-Fi connection inside the rooms.

Very well located, the vibe is very cozy that makes you feel like at home, beds were comfortable enough to have a good sleep.

Stayed in October 2022

Lots. My room was dirty. My linen was stained. The shower had mold and lime scale. The water was cold. One of the pools was shut. No one told me until I complained. I was moved rooms. The next room had no wifi. At all. Never in 2 days. It was advertised as being an upgraded. Booking.com promised 1 swimming pools and working wifi. I was told "the wifi doesn't work in the old rooms" The staff kept asking for tips. You tip. Please tip. You leave tip please.

I really didn't like anything of this trip

Stayed in August 2022