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Very calm and quiet, perfect for rest and disconnect from everything

Stayed in March 2024

Great location, staff and views of the lake

Stayed in March 2024

Rustic, quiet, relaxing

Stayed in March 2024

We really loved everything. But I would like to highlight the staff! All of them were amazing, always smiling and helping to make our stay better. The place is incredible, a more private part of the lagoon, away from the more crowded area down south. That makes Aurea the best place for relaxing and enjoying the calmness of Bacalar. They have kayaks and SUP available, which is great. The restaurant is fairly priced, including the beverages. We had many of the options during our stay: hot dog, guacamole, cheeseburger, ceviche, shrimp tacos...Breakfast was great also. You can choose one special option per person and it's really well served. The room has a lot of space and privacy. It is clean, the bed is comfortable and shower is also great. Overall, cost benefit is great! Thanks again to all the staff that made our days even better!

Stayed in March 2024

To be honest the Aurea isn't really fancy enough to qualify as 'boutique'. We got hot water in the wash basin but the shower never got beyond just a little tepid. But, it's rarely cold here, so maybe you can get by for a few days without a hot shower. Also, the number of similar places created recently means that its neighbours are quite close, so that apart from the dock the Aurea's lake frontage is quite limited. And – to get to the Aurea you take a dirt track off the main highway, for about 1.5km, which is shared by several small hotels. This is not always clear in the advertising. Bear this in mind if you're not used to bumpy dirt tracks – it's ok, but you have to go slow.

The lake at Bacalar is one of the glories of Yucatán, and the number of places to stay has rocketed in the last few years. The Aurea is one of many small hotel-cabaña clusters along the lake shore north of the town, and has a particularly great dock out into the lake, with loungers and a great big two-story palapa hut at the end – with a hammock hanging over the water, wonderful for swinging idly for a while and then falling straight out for a swim! There are free kayaks for exploring the shore and they offer a good range of lake trips. Our palm-roofed room was nicely arranged and comfortable, with a little terrace in front. All the staff were charming and helpful, especially Domingo with the kayaks, and the food for breakfast and dinner – Mexican/Yucatecan with a ew international favourites – is varied and enjoyable. The wifi worked too, which we wouldn't have expected a few years ago in Bacalar!

Stayed in February 2024

Some extra toilet paper would have been good. No where in the bathroom to hang your towel.

Location is great. Very secluded and quiet with water access and 10min into town. The jetty out onto the lagoon is the highlight. They also have kayaks for you to use. Staff were super friendly. We would absolutely stay again.

Stayed in February 2024

We generally liked our stay at Aurea but find that for offering is not enough good in relation to the price and it clearly doesn't have boutique hotel feel (except maybe for the shower). main points for improvement: - staff didn't speak English (and also made no effort to try).I speak good enough Spanish to understand the basics but was impossible to ask any questions and learn more about the place and surroundings. My husband couldn't even understand the breakfast menu as it was all in Spanish. - The room seemed a bit dated (the kettle was rusty inside, one of the kitchen drawers couldn't keep in place and was always half open) - the food in the restaurant was very basic (even though a huge choice) and all easy-preparation dishes (processed food). fair enough, the prices were lower than what we saw in other similarly priced hotels. but some upskilling of the chef could make a huge difference for this place! - i got charged (blocked) my credit card the moment I booked even though i choose the option to pay at the hotel (and I choose that on purpose as it was our last night and we were thinking to use up leftover cash). by now actually the amount from the day of booking is still blocked on my credit card and a second one has been fully deducted. so I hope the first one will be released very soon! it shouldnt happen that a hotel charges you when you select pay on arrival. then just don't offer that option (as some other hotels do) and it's no problem.

The location of this place is fantastic, especially the area around the water and the pier. The sun chairs are very comfy and the water is nice to swim. we could even see a crocodile sunbath in the morning! The rooms look like on the pictures. The shower is very instagramable but honestly not most comfortable one as there is no other shower head than the shell (my husband also had some hygiene concerns about the water that keeps standing in the shell). It's a question of taste though, it worked fine. We had warm water any time. We also really liked that a whole jar of water was provided in the room to refill your bottles. And a big plus point is that you can take the kayaks for free at any time and paddle around the lagoon. Also, we appreciated receiving detailed instructions about how to reach the property ahead of time via whats app. contrary to other reviews, we didn't think the road was a big problem even with a small basic car. just need to go slowly and carefully. what made no sense is sending a QR code via whatsapp. I couldn't open that until now as i cannot scan it since it is on my phone and i have no second phone to scan the code. a link would have been way more useful.

Stayed in February 2024

It wasn’t a big deal for us but there was no hot water (maybe there was but not when we are showering) and water was salty. Road to hotel was bad but we had no issues even with a car with horrible suspension.

Its really a beautiful property. Calm and quiet. Beds are comfortable and everything you need is present in the rooms&hotel. Terrace by the sea is out of this world. Restaurant has not amazing food but decent with a good price. Wifi is really good. I would book it again in a heartbeat. Staff mostly doesn’t speak english but they are so nice and always smiling, trying their best to communicate.

Stayed in February 2024

Nothing to complain about here

Amazing place with great staff!

Stayed in January 2024

Secluded and quiet right at the footsteps of the beautiful lagoon . The rooms were very comfortable, clean and equipped .

Stayed in January 2024

The restaurant is not good, which is a pity, given that it is a 15' car ride to the town.

Nice location with direct access to the laguna, free kayaks, comfy beds

Stayed in November 2023

It's part of the game, you have to follow a bumpy road to join the hotel ...

A quiet place to enjoy the lagune life! Free canoes to be visit the area and see sunset and sunrise. A lot of places to chill and read a good book!

Stayed in October 2023

The bathroom roof kept falling and was leaking dirt.

The breakfast was delicious. The staff was so friendly and helpful. The property was beautiful and loved the kayaks .

Stayed in August 2023

Beautiful, peaceful stay in Bacalar. You are a little bit out of the town but this means you get a nice quiet spot with beautiful views. The room was lovely and spacious with good facilities and a lovely outside shell shower. The terrace at the end of the pier is an absolute gem and we spent each evening watching the stars. Lovely swings and hammocks in the beautiful clear water too (though the water can get quite choppy in the afternoons!).

Stayed in April 2023

I upgraded to the Superior Suite but I’m not sure what we paid extra for. Our cabana view was of the restaurant and the back of their kitchen. The cool looking outdoor shower wasn’t very functional with a seashell spout that dumped cold water in a torrent.

Lovely landscaped property right on beautiful Laguna Bacalar. It is a very quiet area and we enjoyed swimming and kayaking off the dock and hanging out in the palapa. Lots of bird life. The cabanas were comfortable and nicer than expected.

Stayed in May 2023

Cafe staff need a little training and motivation. Food was good but service was slow.

Rooms were great and reception was very helpful. Love Bacalar but this is the more quiet side.

Stayed in May 2023

Everything about this place was perfect. I remember reading reviews from other guests telling how they kept extending the stay and same happened to us. The pictures on booking.com don't do the justice. This place looks so much more better in real life. The bungalow was super clean and it had everything we could possibly needed for our stay. Little kitchen with fridge was a bonus for cooking our own food. We loved the bathroom especially the shower with a shell instead of usual shower head. Waking up in the morning whilst hearing so many beautiful birds outside was something else! The hotel provides paddle boards, kayaks and life vests for free. There is also a restaurant on site which offers beers, cocktails, snacks and main dishes. You can get here nachos, hot dogs, pizzas and pastas for surpisingly good prices. The breakfast was included in the price, they offered a variety of different options such as avocado toast, omelettes, pancakes, fruits etc and whatever we tried it was so nice. In addition to it all, the staff members there are amazing!There was an english speaking couple who were incredibly friendly and made sure we had everything we needed. The gentleman in the reception was super helpful. I have no idea how could anyone find anything negative to say about this place!

Stayed in May 2023

We had a 3rd person stay with us and the bed provided for him could have been better.

The staff, that included Ligia, Yasmin, Bcty, Eva, Conchis, and Share, were extremely warm and friendly. A special shout out to Edgar, and, particularly, Caralina, who made us feel very welcome. The grounds on which the resorts resides is paradise, and I hope it always remains that way forever.

Stayed in April 2023

Everything was good

Very relaxing place, in the jungle. They have very good kitchen so that You cab have all Your meals in hotel.

Stayed in February 2023

It was beautiful and quiet. The food was great and it was excellent value for what I paid.

Stayed in February 2023

the last of the road is not paved and not very car-friendly

the Laguna was beautiful and easily accessible from the hotel.

Stayed in March 2023

even though it is a plus (being isolated) it is 15 min in car from town so not really convenient to have meals outside (having a car is a must and if you have it should not be such a problem). There is usually no one at the reception, staff seems to be limited.

the rooms are amazing, bathroom connected to nature was really something, super clean, and totally isolated from town

Stayed in March 2023

everything

Stayed in February 2023

pizza was really bad

the place is amazing… really nice rooms … the service was perfect

Stayed in February 2023