The hotel is in a great location, about 5 mins walk from the lagoon. The pool area is nicely decorated. The bedrooms are very spacious and had a nice balcony with a hammock. The owner was particularly helpful with providing information on what to do.

Stayed in May 2023

nothing

clean convenient and lots of green plants

Stayed in May 2023

Everything was perfect! Best hotel in Bacalar!

The hotel is ideally located in the center of Bacalar close to restaurants, bars and shops. The hotel is very clean and the decoration is beautiful. The staff were very nice to us and always available to answer our questions or give us tips for our trip. The owner in particular is a very warm and welcoming person and very knowledgeable about what the region has to offer in terms of activities, sightseeing and nature.

Stayed in May 2023

The room was great. The bed is comfortable, the bathroom is nice, there is a smart tv with all the apps. The hotel pool is nice and very relaxing to chill there. The breakfast was also great! And the owner and staff were very friendly and helpful. The location was perfect. Just a few minutes walk to the towns center

Stayed in April 2023

Nothing

Everything

Stayed in April 2023

great place, excellent staff, room was very spacious, great ambiance

Stayed in April 2023

The hotel has exceeded our expectations! It is clean, comfortable, nice looking. Good breakfasts. You can use bicycles to explore the town. The owner and the staff are very very helpful and attentive: they provided very helpful advices and hints, recommended (and helped with booking) very interesting tours near Bacalar, helped us with ordering a taxi while we were there. A special thank you to Dalia! We were enjoying of our stay in Blue Palm Bacalar. And we will definitely book this hotel again when we come back to Bacalar. Many thanks!

Stayed in February 2023

the bed was a bit hard for me

everything was perfect the pool the staff and the food!!

Stayed in April 2023

really nothing it was perfect and Dalia was amazing

I loved this property and overall Bacalar! great location and amazing staff, hotel had great facilities, high maintenez and great breakfast! Dalia was amazing and super helpful. I highly recommend ordering the outsourced massage services and doing one in the open palapa, great experience!

Stayed in March 2023

The location, the staff were extremely helpful, the facility was exceptionally clean and well maintained. We really appreciated the free bike rental.

Stayed in March 2023

Nothing everything was great!

Great location, very close to the lagoon. Reception was super helpful with booking taxis and making restaurant reservations. Pool was nice. Breakfast was good too. Service was great and restaurant always refilled our water bottles.

Stayed in March 2023

Nada!

Everything about this property was awesome. Thank you Sam, Juan, Dalia, and LLuvia for making our stay special Beautiful little hotel in a beautiful place in Mexico PERFECTO

Stayed in March 2023

you can hear roosters nearby at all hours but also gives it a rustic feel too. still the property is gorgeous

brand new facilities, beautiful rooms and restaurant. great breakfast and really friendly staff. I stayed at another hotel in Bacalar that was more expensive and was supposed to be nicer, but Blue Palm is 10x better because of the quality of the rooms, staff, and experience.

Stayed in February 2023

This hotel and room was absolutely beautiful and the staff were brilliant. We couldn’t believe how big it was and how much space we had considering there were 8 or so apartments (we think… there were maybe a couple more!). It was in the perfect location, so easy to walk everywhere. All the recommendations from the staff were excellent as well. This place was amazing value and couldn’t recommend it enough.

Stayed in February 2023

nothing

beautiful property, very clean, wonderful and incredibly helpful staff

Stayed in February 2023

Great location, great breakfast, great bathroom, great bed, free bike rental... what more could you ask for?

Stayed in January 2023

Nothing!

This is a gorgeous little hotel located conveniently near the main town area. Our room and the facilities were clean, well-maintained and the bed was super comfortable. The staff were very friendly and made us feel very welcome. And to top it all off, the breakfast was yummy and had a good selection of food and accommodated for my dietary requirements (gluten free). Our only regret was that we didn't get to stay for longer!

Stayed in January 2023

Absolutely everything. The staff are extremely helpful and the breakfast was perfect. Thank you for having us.

Stayed in January 2023

In all honesty - we didn’t dislike anything about this property!

This place is an absolute jewel. Even though, it’s not located directly next to the lagoon, this place is a dream if you want to relax and wind down. The owner and the staff in general are super helpful and welcoming and the love for details is visible all around. Rooms are spacey and really clean. The breakfast is great and the connected restaurant makes leaving this place rather unnecessary. And if you feel like taking a stroll to the main square (e.g. for elotes or marquesitas) it’s just a 10 min walk. We would have loved to stay a few nights longer! Also, if you don’t feel like walking, you may take one of the bicycles free of charge!

Stayed in January 2023

-

We loved our stay here, all the staff were super helpful and friendly. The breakfast included was good and plentiful. Rooms were a good size and clean, and the pool was a lovely space with a good number of areas in the shade. Parking was available, and a short walk to the main square and restaurants

Stayed in December 2022

everything was perfect.

kind and helpful staff, great environment, perfect location between the lagune and the city center, clean room and lovely pool area, great breakfast, bikes included,

Stayed in January 2023

Everything was amazing, we were very happy with our stay. The breakfast is delicious and the Tips regarding the activities were so helpful. The location is very close to the City centre (5 min maybe).

Stayed in January 2023

We loved everything!

We loved this hotel so much!! It's a hidden gem in a great location! We felt at home. Everything was clean and comfy. It's even prettier in person. The shower had great water pressure. The food was delicious! Don't just eat there for breakfast!! Juan was a great help giving us ideas of things to do. He's really passionate about making sure you have the best experience possible, on-site and off-site! The girls at the reception were very friendly and helpful making reservations. They offer new bikes to take out. We had a car, but primarily walked everywhere. We had to laugh at the sounds of the rooster, goats and ducks. We will definitely stay here again!

Stayed in December 2022

Beautiful hotel with lovely design touches and excellent service. From the moment we arrived we received friendly advice about the best things to do in town. Great breakfast included as well, we can’t wait to go back for longer!

Stayed in December 2022

It is a fabulous property with really nice, specious apartments. The hotel offers rental of bikes which is a great way to explore the amazing town of Bacalar. The staff is really nice, attentive and helpful. They offer some great options for breakfast (which is served and not a buffet). I would 100% go back again.

Stayed in December 2022