AVENIDA 5 ENTRE CALLES 28 Y 30 #960, COLONIA MARIO VILLANUEVA MADRID. BACALAR, QUINTANA ROO, MEXICO., 77930 Bacalar, Mexico
#1 of 129 hotels in Bacalar
Guests' ChoiceBased on 295 hotel reviews
9.6Cleanliness
9.8
Comfort
9.8
Location
9.5
Facilities
9.7
Staff
9.8
Value for money
9.4
Free WiFi
8.9
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End of dialog contentReviewed: 10 September 2024
Mathilde
United KingdomNothing
Very nice room, comfy bed. The hotel was very calm and quiet at night. The wifi is perfect. The massage that the hotel offers is amazing and the price is very good!
Stayed in September 2024
Reviewed: 5 September 2024
Carmen
Netherlands-
Blue Palm is a super nice hotel, you end up in an oasis of peace within walking distance of the lively city square. Delicious extensive breakfast and incredibly nice and helpful staff, highly recommended!!
Stayed in September 2024
Reviewed: 25 August 2024
Yves
BelgiumNothing
everything. really great place to stay in Bacalar for a couple of days. What can we say? the rooms, the pool, the food, the staff.... everything was super good!
Stayed in August 2024
Reviewed: 15 August 2024
Jassel
NetherlandsWonderful little gem in Bacalar! Loved the pool, a nook to relax in every corner. Small hotel with spacious, comfortable rooms. Designed to perfection, and wonderful staff and customer service... definitely our pick if we come back!
Stayed in August 2024
Reviewed: 5 August 2024
Andrea
United StatesNothing. It was perfect place for our group of friends.
Lovely property. It was carefully manicured and so clean. The pool was so beautiful and we enjoyed our evenings in it. The breakfast was a show stopper, we were there for a week and we had a great variety and it was all ala carte. We loved being a couple blocks to the lagoon and from town. The staff was super helpful. They arranged taxis, helped us with reservations at beach clubs and scheduled massages on site for us that were incredible.
Stayed in May 2024
Reviewed: 31 July 2024
Nicolas
SwitzerlandNice secluded little hotel, not so many rooms so it’s quiet and the pool area is lovely. Really enjoyed the hammocks in the shade at the end of the pool. Rooms are clean, with A/C, and comfortable. Staff are also lovely and super helpful.
Stayed in July 2024
Reviewed: 31 July 2024
Hans
NetherlandsIt was one of the best hotels in 3 weeks of our round-trip in Yucatan!
Stayed in July 2024
Reviewed: 28 July 2024
Tania
United KingdomNothing
Spotlessly clean, cool, relaxing, calm and quiet
Stayed in July 2024
Reviewed: 3 June 2024
Holly
United KingdomOnly minor thing was that the bar was not opened until 2pm. Would have been handy from slightly earlier.
Beautiful, clean and not too busy. With only a small number of rooms we were often able to have the pool to ourselves. The cocktail ands and breakfast were fab and the staff incredibly helpful. We also made use of the free bicycles available, which was a lovely way to get from A to B. Would highly recommend this to friends visiting Bacalar.
Stayed in May 2024
Reviewed: 31 May 2024
Natasha
United KingdomNothing
Great location, lovely pool, friendly staff, breakfast was amazing!
Stayed in May 2024
Reviewed: 27 May 2024
Djaya
NetherlandsThe staff is amazingly helpful! We needed help with our car and they make sure that someone comes to the hotel to help. The hotel is also very good, comfortable bed, good location, nice swimming pool. You get a lot of recommendations on what to eat and do around Bacalar at arrival.
Stayed in May 2024
Reviewed: 15 May 2024
Marcus
United StatesNo elevator to get to second floor.
Clean place, with a great location in the city to access shops and vacation activities. Breakfast was tasty.
Stayed in May 2024
Reviewed: 13 May 2024
Nestor
BelizeStaff were super friendly and helpful. Front desk was extremely welcoming.
Stayed in May 2024
Reviewed: 13 May 2024
Regina
AustraliaGreat location and staff. Beautiful rooms and pool. The owner came over for a chat at breakfast and recommended some amazing spots around Bacalar.
Stayed in May 2024
Reviewed: 9 May 2024
Julaine
AustraliaNothing
Beautiful new property, nice design touches and a lovely swimming pool. Right in the centre of Bacalar,about 3 blocks away from the lagoon. Comfortable beds, good air con and helpful friendly staff. The breakfast was good and the restaurant does dinner as well.
Stayed in April 2024
Reviewed: 5 May 2024
Andreas
GermanyThe hosts are awsome and will help you with everything you need!
Stayed in April 2024
Reviewed: 2 May 2024
Delia
MexicoThe breakfast is very good and the host is excelent
Stayed in May 2024
Reviewed: 26 April 2024
Paula
United KingdomThis is the place to stay at Bacalar. This hotel is absolutely lush, every detail on it is gorgeous. Our room was so comfy and beautiful. Service is excellent, everyone will make you feel more than welcome. The food at the restaurant is delicious, we were very pleased with the tasty breakfast and service. Amazing location! Walking distance from the lagoon, city centre, the beautiful eco park and an amazing restaurant (La Playita) that has lovely food and access to the lagoon. We definitely enjoyed our stay and look forward to visiting again.
Stayed in April 2024
Reviewed: 24 April 2024
Imogen
United KingdomBeautiful pool and very helpful staff
Stayed in March 2024
Reviewed: 4 April 2024
Laura
United Kingdomthe only 1 tiny little negative is that the WiFi wasn't great. This didn't bother us too much but may bother others. There are plenty of places nearby to get better wifi if you need it!
We absolutely loved our stay at Blue Palm and Bacalar in general. - the staff were so incredibly helpful and really took our stay to the next level. Lluvia in particular was so welcoming and gave us recommendations for the local area taking the time to answer all our annoying questions. She was always on hand and even called a taxi for us when we were stranded on the other side of town. - the room was lovely and spacious and very clean, very good air con, bed was comfy (need to find out where they get their pillows) and the bathroom was large with a big walk in shower. The room included a tv, a fridge and ample storage space (not always easy to find on holiday) - we spent a lot of time round the pool which was lovely and quiet and just a really relaxing vibe. We especially enjoyed watching all the little lizards that run about - the location is great, very close (10 min walk) the the main square and literally 5 minutes from the lagoon. We spent a lot of days in La Playita which is very close. We found it super quiet and never struggled with noise in the 5 days we were there - breakfast we thought was brilliant. You get fruit, toast, juice and tea/coffee included every morning and then a choice of a hot dish (mainly revolving around eggs). The restaurant in general we found really good and we ate there for lunch a couple of times. It has a varied menu including mexican and european dishes. If we were too return we would definitely want to come back here, can't recommend enough.
Stayed in March 2024
Reviewed: 2 April 2024
Bobo's
NetherlandsNiks
Alles was uitstekend, een aanrader!
Stayed in March 2024
Reviewed: 1 April 2024
Joe
United KingdomThere was nothing we didn’t like :) perfect stay!
Kind and helpful staff - they helped us organise all activities. The rooms were comfortable and stylish. The breakfast was amazing! Close to the lagoon and restaurants on foot.
Stayed in March 2024
Reviewed: 29 March 2024
Andrea
United StatesNothing.
Absolutely gorgeous property. Central to everything and spotless. Very quiet and tranquil. The owners and staff went out of their way to help us book activities.
Stayed in March 2024
Reviewed: 27 March 2024
Ramiro
United StatesNothing I didn’t like.
We loved everything about this place. We highly recommend booking here you will not be disappointed I promise. Staff rooms and the entire location well centered from everything. Another thing we loved was the onsite restaurant amazing food. Owners always making sure we were enjoying our stay and available for anything we needed and recommended things to do daily. Definitely one of the most amazing places I have ever stayed.
Stayed in March 2024
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