Very, Very Unfriendly Staff at the 19th Floor Club, especially Ms Nayeli, who has personal interests with free Breakfasts for Friends or for personal benefits, She should not attend Barcelo Customers

Near to the Expo Center

Stayed in June 2024

The shower in my room (Room 515) was very bad. It is very old, very small, and the tile and caulk are in very poor condition. It did not look sanitary. Most significantly, the shower door leaked profusely. Every time the shower was used, it created a massive lake. In addition, the bathroom drain outside the shower did not drain the lake. Consequently, my family and I were forced to step around the lake when we used the toilet. After the second day (of a three day stay), I asked a young lady at the front desk to be transferred to a different room. Rather than honoring my request, she said that she would send a maintenance person to Room 515 to fix the shower door. The door closed more than it previously did, but still leaked and created a lake in the bathroom. The failure to honor my simple request to be moved to a different room was unacceptable. The hotel was not busy or very occupied. A hotel should not "experiment" with the ability of the maintenance personnel to fix an issue. If a guest's request is imminently reasonable, it should be honored.

The common areas of the hotel are very nice. The bell staff (all of the gentlemen who handle your luggage) were all exceptionally friendly and professional. Our room was very nice. It had hardwood floors rather than carpet, but that was fine. The beds were very comfortable and the climate control was excellent. The hotel was very quiet.

Stayed in June 2024

They charged me double the room commission without consulting me, I have been complaining since April and they haven't solved anything for me. lies

Stayed in March 2024

No comemt

Stayed in March 2024

We booked twin bed room but not available Hotel facilities very old and looks not clean. Shall not check in again.

Stayed in April 2024

Room was not provided at the time of check on. Had to wait 1hr and 30min. Often times there would be a traffic cone/cylinder blocking the entrance to the parking area. Seemed almost intentional in order to use their valet service. There were problems with the water supply. In two different days I went hours without water being available in the room.

The bed was very comfortable. The morning breakfast buffet was varied.

Stayed in April 2024

Staff try to over charger us for breakfast or bar drinks When I was going to pay they ask card or cash and I notice when you say pay cash staff up charge you with things . At the bar when I was going to pay cash they were charging me an extra drink . Or breakfast when I was going to pay cash they were charging me an extra person . When I notice the extra charge there respond was oh sorry the child was added clearly kids are free my son is 6 years old . As a guess, if you don’t catch these things staff cough is that money . not a great feeling as a customer

The front lobby and breakfast food

Stayed in March 2024

Room service food was not good -

Stayed in March 2024

The dusty room and the super hard and hard and scratching towel.

Bedding and shower pressure

Stayed in March 2024

The bathroom needs,renovation the pillows smelled

Price

Stayed in December 2023

The stuff was not prepared and in general really slow and not organised

The facility is decent

Stayed in December 2023

We did not got the suite we booked. Check In was not ready at 3pm. The hotel staff did not care about that.

Stayed in December 2023

My key was deactivated prior to check out time , and I was escorted to my room to reenter vs being given the key

Price and location

Stayed in November 2023

They had a power outage for mostly the entire day. I was placed on the 11th floor, no elevator=walking up and down 11 flights of stairs. No power, no AC. Had to ask to be accommodated to another facility.

Excellent property, the staff was very polite. Everything was clean, fairly modern. When there was an inconvenience, customer service was great to help and accommodate.

Stayed in October 2023

Inability to accommodate.

Location

Stayed in October 2023

EVERYTHING. Terrible experience

Nothing all it. Online false advertising

Stayed in November 2023

They made me wait for 50 minutes to get me my room which I previously pre-register 2 hours in advance. At the end they gave another room.

The location is pretty convenient

Stayed in October 2023

Our room smelled moldy or like someone smoked in it so we had to move. The shower in our room leaked all over the floor causing me to slip and fall. The executive Level benefits were not as advertised and not worth the extra money. Floors and hallways need vacumed

The valet and concierge guys were nice. Breakfast was good

Stayed in October 2023

The pool was closed , they wouldn’t let us use the terrace ! Rude employees at front desk.

The bartender (older guy) was the most pleasant part of my stay at Barceló The lobby is super nice but my room was outdated

Stayed in October 2023

Rooms were too old. A/C would not cool the whole room. Internet failed and took more than a day to be brought back up. A waiter was a bit rude to us...

Food, bed

Stayed in August 2023

Dirty , old , small pool , bad installation, poor quality.

Nothing

Stayed in July 2023

Rooms are always dirty! This is the 4th time I stay there and every time room is dirty, floor, hair on sink and they didn’t change the sheets.

Bell boys kind

Stayed in May 2023

The room we stayed in was dirty and out dated. We wanted to change rooms but weee told to keep checking availability to switch rooms everyday to no prevail.

Some of the staff was friendly others were ok. The food and staff on 19th floor were awsome.

Stayed in May 2023

Old rooms

Excelente lobby

Stayed in April 2023

I had a reservation at the hotel and they lied and said I did not and transferred me to another hotel at which I had to pay for another room. I am American and was with my 2 year old which is also half American and it was extrémenla dangerous.

Stayed in November 2022