Avenida de la Rosas 2933, 44530 Guadalajara, Mexico
#119 of 257 hotels in Guadalajara
Guests' ChoiceBased on 261 hotel reviews
8.5Cleanliness
8.7
Comfort
8.8
Location
9.1
Facilities
8.3
Staff
8.8
Value for money
8.3
Free WiFi
8.5
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End of dialog contentReviewed: 2 July 2024
Josef
United StatesVery, Very Unfriendly Staff at the 19th Floor Club, especially Ms Nayeli, who has personal interests with free Breakfasts for Friends or for personal benefits, She should not attend Barcelo Customers
Near to the Expo Center
Stayed in June 2024
Reviewed: 4 June 2024
Kevin
United StatesThe shower in my room (Room 515) was very bad. It is very old, very small, and the tile and caulk are in very poor condition. It did not look sanitary. Most significantly, the shower door leaked profusely. Every time the shower was used, it created a massive lake. In addition, the bathroom drain outside the shower did not drain the lake. Consequently, my family and I were forced to step around the lake when we used the toilet. After the second day (of a three day stay), I asked a young lady at the front desk to be transferred to a different room. Rather than honoring my request, she said that she would send a maintenance person to Room 515 to fix the shower door. The door closed more than it previously did, but still leaked and created a lake in the bathroom. The failure to honor my simple request to be moved to a different room was unacceptable. The hotel was not busy or very occupied. A hotel should not "experiment" with the ability of the maintenance personnel to fix an issue. If a guest's request is imminently reasonable, it should be honored.
The common areas of the hotel are very nice. The bell staff (all of the gentlemen who handle your luggage) were all exceptionally friendly and professional. Our room was very nice. It had hardwood floors rather than carpet, but that was fine. The beds were very comfortable and the climate control was excellent. The hotel was very quiet.
Stayed in June 2024
Reviewed: 24 May 2024
Javier
United StatesThey charged me double the room commission without consulting me, I have been complaining since April and they haven't solved anything for me. lies
Stayed in March 2024
Reviewed: 23 April 2024
Arturo
United StatesNo comemt
Stayed in March 2024
Reviewed: 16 April 2024
Junqiang
ChinaWe booked twin bed room but not available Hotel facilities very old and looks not clean. Shall not check in again.
Stayed in April 2024
Reviewed: 6 April 2024
Arturo
MexicoRoom was not provided at the time of check on. Had to wait 1hr and 30min. Often times there would be a traffic cone/cylinder blocking the entrance to the parking area. Seemed almost intentional in order to use their valet service. There were problems with the water supply. In two different days I went hours without water being available in the room.
The bed was very comfortable. The morning breakfast buffet was varied.
Stayed in April 2024
Reviewed: 30 March 2024
David
United StatesStaff try to over charger us for breakfast or bar drinks When I was going to pay they ask card or cash and I notice when you say pay cash staff up charge you with things . At the bar when I was going to pay cash they were charging me an extra drink . Or breakfast when I was going to pay cash they were charging me an extra person . When I notice the extra charge there respond was oh sorry the child was added clearly kids are free my son is 6 years old . As a guess, if you don’t catch these things staff cough is that money . not a great feeling as a customer
The front lobby and breakfast food
Stayed in March 2024
Reviewed: 20 March 2024
Dexter
United KingdomRoom service food was not good -
Stayed in March 2024
Reviewed: 12 March 2024
Ismael
United StatesThe dusty room and the super hard and hard and scratching towel.
Bedding and shower pressure
Stayed in March 2024
Reviewed: 31 December 2023
Ramón
United StatesThe bathroom needs,renovation the pillows smelled
Price
Stayed in December 2023
Reviewed: 30 December 2023
Armando
ItalyThe stuff was not prepared and in general really slow and not organised
The facility is decent
Stayed in December 2023
Reviewed: 28 December 2023
Oliver
GermanyWe did not got the suite we booked. Check In was not ready at 3pm. The hotel staff did not care about that.
Stayed in December 2023
Reviewed: 27 November 2023
Laura
United StatesMy key was deactivated prior to check out time , and I was escorted to my room to reenter vs being given the key
Price and location
Stayed in November 2023
Reviewed: 13 November 2023
Bianca
United StatesThey had a power outage for mostly the entire day. I was placed on the 11th floor, no elevator=walking up and down 11 flights of stairs. No power, no AC. Had to ask to be accommodated to another facility.
Excellent property, the staff was very polite. Everything was clean, fairly modern. When there was an inconvenience, customer service was great to help and accommodate.
Stayed in October 2023
Reviewed: 5 November 2023
Delia
United StatesInability to accommodate.
Location
Stayed in October 2023
Reviewed: 3 November 2023
Bruno
United StatesEVERYTHING. Terrible experience
Nothing all it. Online false advertising
Stayed in November 2023
Reviewed: 30 October 2023
Siul1983
MexicoThey made me wait for 50 minutes to get me my room which I previously pre-register 2 hours in advance. At the end they gave another room.
The location is pretty convenient
Stayed in October 2023
Reviewed: 29 October 2023
Diane
United StatesOur room smelled moldy or like someone smoked in it so we had to move. The shower in our room leaked all over the floor causing me to slip and fall. The executive Level benefits were not as advertised and not worth the extra money. Floors and hallways need vacumed
The valet and concierge guys were nice. Breakfast was good
Stayed in October 2023
Reviewed: 25 October 2023
Pablo
United StatesThe pool was closed , they wouldn’t let us use the terrace ! Rude employees at front desk.
The bartender (older guy) was the most pleasant part of my stay at Barceló The lobby is super nice but my room was outdated
Stayed in October 2023
Reviewed: 4 September 2023
Daniela
MexicoRooms were too old. A/C would not cool the whole room. Internet failed and took more than a day to be brought back up. A waiter was a bit rude to us...
Food, bed
Stayed in August 2023
Reviewed: 14 August 2023
Park
MexicoDirty , old , small pool , bad installation, poor quality.
Nothing
Stayed in July 2023
Reviewed: 28 May 2023
Maria
United StatesRooms are always dirty! This is the 4th time I stay there and every time room is dirty, floor, hair on sink and they didn’t change the sheets.
Bell boys kind
Stayed in May 2023
Reviewed: 12 May 2023
Heriberto
United StatesThe room we stayed in was dirty and out dated. We wanted to change rooms but weee told to keep checking availability to switch rooms everyday to no prevail.
Some of the staff was friendly others were ok. The food and staff on 19th floor were awsome.
Stayed in May 2023
Reviewed: 3 April 2023
Luciana
United StatesOld rooms
Excelente lobby
Stayed in April 2023
Reviewed: 10 February 2023
Brittany
United StatesI had a reservation at the hotel and they lied and said I did not and transferred me to another hotel at which I had to pay for another room. I am American and was with my 2 year old which is also half American and it was extrémenla dangerous.
Stayed in November 2022
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