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Reviews of Hotel Banana Boutique & Spa by Paradise Hotels - 5th Av Playa del Carmen 3 stars

Quinta Avenida Entre calle 32 y 34, 77710 Playa del Carmen, Mexico

#180 of 225 hotels in Playa del Carmen

Guests' Choice

Review score

Based on 162 hotel reviews

7.4

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.0

  • Location

    8.7

  • Facilities

    7.6

  • Staff

    8.4

  • Value for money

    7.9

  • Free WiFi

    7.6

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Showing 1 – 25

  • Reviewed: 12 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    It was incredibly loud at night, which made it difficult to sleep.

    The room was nice and clean.

    Stayed in March 2024

  • Reviewed: 16 March 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony and City Views
    • Stayed 1 night
    • Submitted via mobile

    No shower gel.

    Convenient location, room with a balcony overlooking the central pedestrian street.

    Stayed in March 2023

  • Reviewed: 28 February 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Balcony and City Views
    • Stayed 3 nights
    • Submitted via mobile

    Really loud during the nights, because the hotel is near a bar.

    Clean room, nice facilities.

    Stayed in February 2023

  • Reviewed: 15 February 2023

    7.0
    Too expensive for a basic hotel
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and City Views
    • Stayed 3 nights
    • Submitted via mobile

    Dirty pool. The bathrooms need updating. The hotel is very noisy at night till 1:00 am as it is surrounded by two nightclubs and a restaurant with live music below. The hotel does warn you about this but the experience is not pleasant.

    The property was ok but but overpriced. The central pool was dirty and needed to be cleaned. The location on 5 th is good and the rooms were clean

    Stayed in February 2023

  • Reviewed: 11 January 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Balcony and City Views
    • Stayed 1 night
    • Submitted via mobile

    Staff wasn't very helpful

    Breakfast was good.

    Stayed in December 2022

  • Reviewed: 19 November 2022

    8.0
    Good place.
    • Leisure trip
    • Group
    • Deluxe Double Room with Balcony and City Views
    • Stayed 5 nights
    • Submitted via mobile

    There is a lot of noise around the hotel during the morning, the disco behind the hotel has direct windows with the room so you can't sleep early

    The location is perfect, in front of 5th avenue and near to parking and place foods.

    Stayed in November 2022

  • Reviewed: 23 October 2022

    8.0
    Alexandra in the lobby is very kind
    • Leisure trip
    • Group
    • Deluxe Double Room with Balcony and City Views
    • Stayed 3 nights
    • Submitted via mobile

    very noise in the night for the bars near

    Is in the principal Avenue and near to the beach

    Stayed in October 2022

  • Reviewed: 7 October 2022

    8.0
    Comfy and convenient
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony and City Views
    • Stayed 1 night
    • Submitted via mobile

    Shower water splash all over the bathroom. Needs a shower curtain.

    I like the decors and services.

    Stayed in October 2022

  • Reviewed: 30 September 2022

    6.0
    location is to noisy. We stayed less than the day we booked…
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony and City Views
    • Stayed 4 nights
    • Submitted via mobile

    location is to noisy. There is no pool.

    The stuff was friendly, rooms were clean.

    Stayed in August 2022

  • Reviewed: 25 August 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Balcony and City Views
    • Stayed 2 nights
    • Submitted via mobile

    Music from nearer clubs runs out till late.

    Great central position, friendly staff and very clean room!

    Stayed in August 2022

  • Reviewed: 18 July 2022

    8.0
    Great!
    • Leisure trip
    • Group
    • Deluxe Double Room with Balcony and City Views
    • Stayed 6 nights
    • Submitted via mobile

    The wifi was an issue during our stay. There was also a problem with the shower of one of the rooms we had but it was fixed.

    The property is beautiful and well maintained. The art gallery in the veranda is amazing and a great place to enjoy the artists busking on 5a and people watch or chill with your party. The location is great and not far from Mamita beach and el deportivo. The staff is very nice and helpful.

    Stayed in July 2022

  • Reviewed: 30 June 2022

    8.0
    nice place, great location, small pool, bit noisy
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and City Views
    • Stayed 3 nights
    • Submitted via mobile

    The pool was even smaller than the photos. Due to the location on 5th avenue it was very loud from 10pm-2am.

    The location was great and the property/rooms were very nice.

    Stayed in June 2022

  • Reviewed: 23 June 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony and City Views
    • Stayed 3 nights
    • Submitted via mobile

    I didn’t like the noises at night too loud music from the neighbors

    good beds

    Stayed in June 2022

  • Reviewed: 31 May 2022

    8.0
    very good. would go back for sure
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony and City Views
    • Stayed 1 night
    • Submitted via mobile

    pool looked bigger in the pictures and the shower head in our room wasn’t working properly

    location is amazing! rooms are comfy and the place is just as in the pictures (except for the pool. it’s actually smaller in person)

    Stayed in May 2022

  • Reviewed: 13 April 2022

    6.0
    pleasant
    • Leisure trip
    • Solo traveller
    • Deluxe King Room with Balcony and City Views
    • Stayed 1 night
    • Submitted via mobile

    the pool was much smaller in real life and it was very noisy still although away from the big clubs

    lovely looking, helpful staff, great water heat and pressure

    Stayed in April 2022

  • Reviewed: 10 April 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony and City Views
    • Stayed 2 nights
    • Submitted via mobile

    right on 5th avenue. very noisy until late

    very clean and well decorated.

    Stayed in April 2022

  • Reviewed: 29 March 2022

    8.0
    staff is super friendly
    • Leisure trip
    • Solo traveller
    • Deluxe King Room with Balcony and City Views
    • Stayed 4 nights
    • Submitted via mobile

    payed about $100 a night for horrible wifi and had to pay for 1 extra towel

    location - close to everything amazing restaurant connected to hotel

    Stayed in March 2022

  • Reviewed: 5 March 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony and City Views
    • Stayed 5 nights
    • Submitted via mobile

    Mary at the front desk made us feel very welcome. The staff were very friendly and helpful.

    Stayed in March 2022

  • Reviewed: 24 February 2022

    7.0
    Great Location!
    • Leisure trip
    • Solo traveller
    • Deluxe King Room with Balcony and City Views
    • Stayed 7 nights

    The wifi was spotty and inconsistent. Ideal for short stays as there was no mini fridge and I was under the impression that there was a Smart TV but it was a cable box, so not able to connect to Netflix etc.

    Excellent location, right on fifth avenue and close to everything you may need. The bed was quite comfortable and staff were pleasant and helpful.

    Stayed in February 2022

  • Reviewed: 18 February 2022

    8.0
    Good hotel at good location, very loud tho. Room 400 should be canceled
    • Leisure trip
    • Group
    • Deluxe Double Room with Balcony and City Views
    • Stayed 4 nights
    • Submitted via mobile

    Most important - too loud. If you want to sleep, avoid it. If you get a room 400, please immediately ask for a change or leave. That hole shouldn’t exist. Luckily our room was changed from 400 to another one. There is no elevator. Internet is quite slow and unreliable.

    Great personnel, room offers everything you need, great location, very comfortable bed

    Stayed in February 2022

  • Reviewed: 15 February 2022

    8.0
    i would recommend this hotel to anyone traveling to playa
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Balcony and City Views
    • Stayed 4 nights
    • Submitted via mobile

    the hotel is on 5th ave so it can be very very loud over the weekend until 3-5am

    the staff was very accommodating with helping me find indoor activities on a rainy day to helping me carry my stroller up and down the stairs

    Stayed in February 2022

  • Reviewed: 6 February 2022

    7.0
    Good
    • Leisure trip
    • Group
    • Deluxe King Room with Balcony and City Views
    • Stayed 2 nights
    • Submitted via mobile

    Very noisy Not enough light in rooms

    Nice decor Helpful and friendly staff

    Stayed in February 2022

  • Reviewed: 4 February 2022

    7.0
    Good
    • Leisure trip
    • People with friends
    • Deluxe Double Room with Balcony and City Views
    • Stayed 2 nights
    • Submitted via mobile

    cozy hotel, soft beds with a perfect blanket! Super location

    Stayed in February 2022

  • Reviewed: 23 January 2022

    6.0
    Dissapointing and very dark room
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Balcony and City Views
    • Stayed 5 nights

    It is right on fifth, so very loud, but that's what to be expected in this location. The room I had was extremely dark and only had one dim light except from the bathroom light and because the window was to the hall I could not keep curtains off at day due to privacy. Right outside my door there was a little bench, but I could not use the space because the cleaning staff used it for laundry and to have very loud chats and meet ups right outside my window - not very respectful. The big common area/terrace was under construction while I was there, so it was not possible to sit anywhere in the hotel besides my very dark room. At one point there was a power outage for almost 24 hours and I asked if I could please get a refund for my last days of stay and move hotel, but they would not let me get a refund and said I could go to another hotel to shower while it lasted. All I got as compensation was a discount coupon to a beachclub where I still had to pay - ridiculous. In the room the duvet was not converered in bedding, which I found very unsanitary.

    Okay hotel, rooms were fine, location central, water pressure was best I had in Playa.

    Stayed in December 2021

Showing 1 – 25

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