Quinta Avenida Entre calle 32 y 34, 77710 Playa del Carmen, Mexico
#180 of 225 hotels in Playa del Carmen
Guests' ChoiceBased on 162 hotel reviews
7.4Cleanliness
8.1
Comfort
8.0
Location
8.7
Facilities
7.6
Staff
8.4
Value for money
7.9
Free WiFi
7.6
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End of dialog contentReviewed: 12 April 2024
Bors
NetherlandsIt was incredibly loud at night, which made it difficult to sleep.
The room was nice and clean.
Stayed in March 2024
Reviewed: 16 March 2023
Pranas
LithuaniaNo shower gel.
Convenient location, room with a balcony overlooking the central pedestrian street.
Stayed in March 2023
Reviewed: 28 February 2023
Daiva
United KingdomReally loud during the nights, because the hotel is near a bar.
Clean room, nice facilities.
Stayed in February 2023
Reviewed: 15 February 2023
Terry
CanadaDirty pool. The bathrooms need updating. The hotel is very noisy at night till 1:00 am as it is surrounded by two nightclubs and a restaurant with live music below. The hotel does warn you about this but the experience is not pleasant.
The property was ok but but overpriced. The central pool was dirty and needed to be cleaned. The location on 5 th is good and the rooms were clean
Stayed in February 2023
Reviewed: 11 January 2023
Louisrobinson
ColombiaStaff wasn't very helpful
Breakfast was good.
Stayed in December 2022
Reviewed: 19 November 2022
Andres
ColombiaThere is a lot of noise around the hotel during the morning, the disco behind the hotel has direct windows with the room so you can't sleep early
The location is perfect, in front of 5th avenue and near to parking and place foods.
Stayed in November 2022
Reviewed: 23 October 2022
Jorge
Colombiavery noise in the night for the bars near
Is in the principal Avenue and near to the beach
Stayed in October 2022
Reviewed: 7 October 2022
Yunung
United StatesShower water splash all over the bathroom. Needs a shower curtain.
I like the decors and services.
Stayed in October 2022
Reviewed: 30 September 2022
Gökçe
Turkeylocation is to noisy. There is no pool.
The stuff was friendly, rooms were clean.
Stayed in August 2022
Reviewed: 25 August 2022
Daniele
ItalyMusic from nearer clubs runs out till late.
Great central position, friendly staff and very clean room!
Stayed in August 2022
Reviewed: 18 July 2022
Judith
United StatesThe wifi was an issue during our stay. There was also a problem with the shower of one of the rooms we had but it was fixed.
The property is beautiful and well maintained. The art gallery in the veranda is amazing and a great place to enjoy the artists busking on 5a and people watch or chill with your party. The location is great and not far from Mamita beach and el deportivo. The staff is very nice and helpful.
Stayed in July 2022
Reviewed: 30 June 2022
Ross
United KingdomThe pool was even smaller than the photos. Due to the location on 5th avenue it was very loud from 10pm-2am.
The location was great and the property/rooms were very nice.
Stayed in June 2022
Reviewed: 23 June 2022
Jeffrey
BelgiumI didn’t like the noises at night too loud music from the neighbors
good beds
Stayed in June 2022
Reviewed: 31 May 2022
Carolina
Mexicopool looked bigger in the pictures and the shower head in our room wasn’t working properly
location is amazing! rooms are comfy and the place is just as in the pictures (except for the pool. it’s actually smaller in person)
Stayed in May 2022
Reviewed: 13 April 2022
Sherisse
United Kingdomthe pool was much smaller in real life and it was very noisy still although away from the big clubs
lovely looking, helpful staff, great water heat and pressure
Stayed in April 2022
Reviewed: 10 April 2022
Gregory
Canadaright on 5th avenue. very noisy until late
very clean and well decorated.
Stayed in April 2022
Reviewed: 29 March 2022
Julie
Canadapayed about $100 a night for horrible wifi and had to pay for 1 extra towel
location - close to everything amazing restaurant connected to hotel
Stayed in March 2022
Reviewed: 5 March 2022
Sean
CanadaMary at the front desk made us feel very welcome. The staff were very friendly and helpful.
Stayed in March 2022
Reviewed: 24 February 2022
Fatima
CanadaThe wifi was spotty and inconsistent. Ideal for short stays as there was no mini fridge and I was under the impression that there was a Smart TV but it was a cable box, so not able to connect to Netflix etc.
Excellent location, right on fifth avenue and close to everything you may need. The bed was quite comfortable and staff were pleasant and helpful.
Stayed in February 2022
Reviewed: 18 February 2022
Petar
CroatiaMost important - too loud. If you want to sleep, avoid it. If you get a room 400, please immediately ask for a change or leave. That hole shouldn’t exist. Luckily our room was changed from 400 to another one. There is no elevator. Internet is quite slow and unreliable.
Great personnel, room offers everything you need, great location, very comfortable bed
Stayed in February 2022
Reviewed: 15 February 2022
Kesara
United Statesthe hotel is on 5th ave so it can be very very loud over the weekend until 3-5am
the staff was very accommodating with helping me find indoor activities on a rainy day to helping me carry my stroller up and down the stairs
Stayed in February 2022
Reviewed: 6 February 2022
Hayley
United KingdomVery noisy Not enough light in rooms
Nice decor Helpful and friendly staff
Stayed in February 2022
Reviewed: 4 February 2022
Iuliia
Russiacozy hotel, soft beds with a perfect blanket! Super location
Stayed in February 2022
Reviewed: 23 January 2022
Anne
DenmarkIt is right on fifth, so very loud, but that's what to be expected in this location. The room I had was extremely dark and only had one dim light except from the bathroom light and because the window was to the hall I could not keep curtains off at day due to privacy. Right outside my door there was a little bench, but I could not use the space because the cleaning staff used it for laundry and to have very loud chats and meet ups right outside my window - not very respectful. The big common area/terrace was under construction while I was there, so it was not possible to sit anywhere in the hotel besides my very dark room. At one point there was a power outage for almost 24 hours and I asked if I could please get a refund for my last days of stay and move hotel, but they would not let me get a refund and said I could go to another hotel to shower while it lasted. All I got as compensation was a discount coupon to a beachclub where I still had to pay - ridiculous. In the room the duvet was not converered in bedding, which I found very unsanitary.
Okay hotel, rooms were fine, location central, water pressure was best I had in Playa.
Stayed in December 2021
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