very kind and charming people, great and warm welcome. Kayaks and bikes free and ready to use.

Stayed in August 2024

It's slightly out of town and since it's still out of season many places were shut which meant a bike ride into town at night and parts of the road aren't very well lit. Having a car or a scooter would have made it much easier.

The hosts were absolutely amazing and really looked after us. The place is super clean. Kayaks and bikes available. Lovely spot by the lake with shaded area and furniture and even a little fridge to put your drinks in so you wouldn't have to go up and down to the room.

Stayed in September 2024

The main living area was quite hot as the aircon did not reach here. Some black mould in the showers, some plumbing issues to the ensuite bathroom. We were charged for bottles of water on the day we checked out. Not really any convenience stores close by

The location of the property is beautiful with a large decking overlooking the lagoon. Our apartment was mostly clean with beautiful views from all of the rooms. Bikes, kayaks and stand up paddle boards were provided which were great. It takes about 20 minutes to bike into the town center, however there are limited street lights when riding home late at night. Kitchen had enough equipment/utensils to cook if required. A few cats live at the property

Stayed in August 2024

Nothing all good

Amazing place to stay. Super friendly staff. Best value for money.

Stayed in August 2024

Dark bathroom, but nothing else in particular.

Lovely and quiet cabin with direct lake view and access. We could use the kayaks for free. Good service.

Stayed in August 2024

Whilst the view was stunning there wasn't much extra space in the room but that wasn't detrimental

The staff were very friendly and couldn't do enough to help you, always greeted you. The rooms were lovely, we had a room with a view whilst our friends were in one of the cabins that overlooked the water too. Clean comfortable space with decent cols AC, loved the space down at the water where we spent our mornings and most evenings, jumping into the water and making the most of the free use of the kayaks. Great place, not far from the centre and had bikes to cycle there too. Would easily recommend to anyone, thank you so much for an amazing stay.

Stayed in June 2024

We really enjoyed our stay here, it was straight on the Laguna. The room was nice and positive point, the shower had hot water! It was very nice to have a free and unlimited access to bicycles, and we enjoyed using kayaks for free too. Chris welcomed us warmly. I strongly recommend!

Stayed in July 2024

Cabin is basic. Few eating options nearby

Amazing location with views of the lake. Staff were very nice and helpful. Free kayaks and bikes for guest use.

Stayed in July 2024

We didn’t have a car so we taxied to town a lot. There is water and coffee with the room - and a fridge, so bring something for breakfast, snacks and beer. There is a mini mart nearby during the day, in a pinch.

Beautiful, shaded lagoon access. Such a pleasant way to spend the day. Loved our bungalow - spacious and fresh. Nice shaded porch to hangout on.

Stayed in July 2024

Everything is ok

Location is Excellent, but we had to pay an upgrade to be "in front", totally worth it though.

Stayed in June 2024

All was above my expectations.

Stayed in June 2024

The cabin was super dark cause the lights were so dim. I had to use my phone's flashlight to go through my things cause I could barely see them at night with all the lights on. The bathroom was very hot and had no windows. It was overall a bit uncomfortable, but for just one night it was fine. I don't think I would stay much longer

The bed was amazing, seriously one of the most comfortable beds I've experienced in a hotel. The sheets were also super soft! The views of the lagoon were so beautiful, and the area down next to the water was great. We even got picked up to do a tour from the pier there, top service. The staff were nice and helpful. There were kayaks, though we didn't use them.

Stayed in May 2024

Could be added in the bathroom something to hang the towels

Everything !

Stayed in May 2024

Didn’t have running water on morning second day

Excellent location great views with access to lagoon

Stayed in May 2024

Nothing! Everything was perfect

This was an incredible place to stay! It was the perfect location and they had bikes to use! We didn’t use the kayaks because it was very windy when we got there but we made good use of the life jackets as floatation devices to float in the water. It felt very safe and the staff was very nice! The cabins were spacious, the ac worked great and the beds were comfortable. It’s a quiet place and the private deck was the best place in the world! We all want to come back and stay there!

Stayed in April 2024

This place was amazing! 😍 Great location! Personnel were super friendly and extremely helpful! Bikes and single person Kayaks were available for free... Great view from the cabins... Cabin 4 was my favorite!! Other cabins are also awesome but 4 was much better than 6 or 7. Jose Antonio, Yoli, and Roberto are awesome! And I'm sorry to the cleaning ladies cause I didn't get their names but the rooms were impeccable.. even though I didn't get their names, I left the cleaning ladies their tips each day though! Overall this place was one of the most beautiful places I've been to!! Thanks Bacalar my love and staff!!

Stayed in April 2024

Fantastic location, room was well equipped and comfortable. Great view

Stayed in April 2024

Beautiful location, close to town and free bikes to use. Loved this spot and the staff was extremely friendly and helpful. Highly recommend this hotel.

Stayed in March 2024

Dolce gusto in the room! Enter to lagoon. Staff assistance, always happy to help. Fresh welcome

Stayed in March 2024

Amazing location, room,resort and staff

Stayed in March 2024

Nothing, all was great

The location and staff are amazing, so helpfull and the view and access to the lake is perfect

Stayed in March 2024

The view.

Stayed in March 2024

Rationed the toilet tissue and coffee pods.

Location was great.

Stayed in March 2024

Not much information available on where to get breakfast(nothing onsite but good options nearby)

Comfortable and well equipped cabins by the lakeside. Good beds, aircon and showers; lovely views and nice swimming. Generally quiet location. Free kayaks and bikes were really nice. Lovely people running the place. Despite the reviews- the WiFi is excellent and access to town centre easy by taxis or bike .

Stayed in March 2024