Prolongación Bonampak S/N MZ 1, Lote RTH4, SM 3 Complejo Playa Mujeres Zona Continental, 77400 Cancún, Mexico
#2 of 208 hotels in Cancún
Guests' ChoiceBased on 707 hotel reviews
9.3Cleanliness
9.6
Comfort
9.7
Location
9.1
Facilities
9.6
Staff
9.4
Value for money
9.0
Free WiFi
9.6
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End of dialog contentReviewed: 26 June 2024
Yuliia
United StatesLove everything about this hotel! The location, the beach, delicious and fresh food, amazing service!
Stayed in May 2024
Reviewed: 25 June 2024
Werries
United StatesPerfect property
Staff was extremely polite and fun to be around. Besides how beautiful everything was the staff made my week fun there. Shoutout to Julio by the pool for always recognizing us when we would pull up to the pool. He would greet us and remember our names.
Stayed in June 2024
Reviewed: 23 June 2024
Sarah
United StatesThe Italian restaurant was amazing! It was all beautiful and the staff was so attentive and helpful.
Stayed in June 2024
Reviewed: 22 June 2024
Jennet
South KoreaThere were times when it was difficult to communicate in English, but I have no complaints. It was a bit inconvenient to have to find someone else to ask the same thing over and over again. Also, it is difficult to say that the quality of the food exceeded expectations overall, especially in building 3; the lunch buffet wasn't very satisfying. The quality of the food did not match the overall service.
The staff was kinder than I expected, and I was very pleased to be greeted with a smiling face. I was also very satisfied with the comfortable space that allowed me to experience nature as it is. I would like to thank again Hugo, who works at EL SUSPIRO, the Mexican restaurant in Building 2, and David, who works in the morning at the coffee shop right in front of the gym in Building 2. I was happy to enjoy excellent service thanks to them.
Stayed in June 2024
Reviewed: 21 June 2024
Yiwen
United StatesThe beach is not clean enough.
Stayed in June 2024
Reviewed: 18 June 2024
Fernando
United Statesthe drinks, happens that I only drink one type of Mezcal and they do have it, problem is that waiters only serve that mezcal when you are around and not when you are on the beach relaxing.
The facilities are amazing, the food was great!
Stayed in June 2024
Reviewed: 16 June 2024
Keus
AustraliaThe only bad thing was that we didn’t choose to stay longer!!
Most amazing place my partner and I have ever stayed! We were just blown away by this place!! Everything was absolutely perfect from the beginning to the end of our trip! Could not recommend this place enough!!!
Stayed in June 2024
Reviewed: 16 May 2024
Yarden
Israelnothing
perfect
Stayed in May 2024
Reviewed: 15 May 2024
Marisol
United StatesWhen I booked this, my original stay got cancelled by the property because of an "invalid card". We called our card company and they stated that there was no attempt to even charge the card. After reaching out to both Booking.com customer service and the resort, they were unable to fix the issue. They did not give us the same price we booked at (which was a great deal) - instead, we had to rebook and pay more.
The resort and the beach were beautiful, and we enjoyed our stay. The rooms were huge and everything was extremely clean.
Stayed in May 2024
Reviewed: 30 April 2024
Queensy
United StatesThe staff was amazing! Made every moment special
Stayed in April 2024
Reviewed: 5 April 2024
Jennifer
United StatesRoom needed more hooks for drying towels and swimsuits, resort needs more covered lounge chairs
Exceeded our expectations! Delicious food, beautiful beach, huge room, fun activities and friendly staff
Stayed in March 2024
Reviewed: 28 March 2024
Kristen
United StatesIf I had to find something to complain about, I suppose it would be the breakfast options for the two buffet restaurants. We ended up realizing that the ala carte breakfast as Alba, the healthy cafe, were more to our taste. One other thing, cold brew coffee would be a game changer. In a hot climate, iced drinks are essential, and just pouring hot coffee on top of ice is not the best way to do it.
The location is far enough away from the main Cancun area that it feels more remote, there's lot of nature and greenery around so it also doesn't feel like you are on top of other resorts. The whole place is meticulously maintained and well cared for.
Stayed in March 2024
Reviewed: 25 March 2024
Nabil
United StatesBeautiful and well maintained property
Stayed in March 2024
Reviewed: 20 March 2024
Brenda
United StatesNA
From the time we arrived to the time we left there was not one need that wasn't met. Our room was lovely. Many activities to choose from. The pools, meals, service and entertainment were top notch.
Stayed in March 2024
Reviewed: 6 March 2024
Daniel
United KingdomVery little I did not like. My only complaint was that restaurants booked up very quickly and we had to eat at awkward times in some of them to get a free table. It felt a bit cumbersome that you couldn’t book restaurants from the app and instead had to go down to communal areas to book things.
This is the most amazing all inclusive I’ve ever been to. The rooms were exceptionally finished with beautiful decor and facilities. It was stocked with wine, beer and plenty of snacks and the all inclusive room service menu was amazing. The hotel had such a great variety of options to eat and drink at and everything was very good quality. The drink provided was proper international brands; not cheap local liquor like other all inclusives I’ve been to. Staff were extremely friendly and there were so many touches that really made this place feel 5 star
Stayed in February 2024
Reviewed: 4 March 2024
Ajtandbam
United StatesThe only issue I had is that the best palapas by the beach were gone by 6:30 a.m. - I really wish they would figure out a way to reserve in half day slots instead of having someone put a towel at 6:30 but not get to their palapa until noon. Some resorts have the concierge's or beach attendants reserve the spots for people with timeslots
We have visited dozens of resorts in the Cancun region. This was the first time we felt the resort really just did everything right. The rooms were incredible, even their lowest category. We have always been disappointed with food at resorts but we were amazed at how well the food was done at this resort. Over the 4 days we were there, there was maybe one thing that one of us didn't like! We loved it so much, we ended up joining their membership so we have prepaid days to go back. Have definitely found our Cancun resort- we will stop looking for the one.
Stayed in February 2024
Reviewed: 2 March 2024
Audrey
United StatesTime share meeting
Food and drinks excellent. Staff very friendly. Plan to return in the fall for my anniversay.
Stayed in January 2024
Reviewed: 28 February 2024
Eric
United StatesStunning resort, multiple gorgeous pools, and fabulous restaurants.
Stayed in February 2024
Reviewed: 27 February 2024
Samantha
United StatesThere's a little competition for pool or beach chairs, but we were there on a holiday weekend so we expected it!
I did a girls weekend with my best friend, and we were so relaxed all weekend. The food options were fantastic and the room was stunning. We can't wait to come back.
Stayed in January 2024
Reviewed: 27 February 2024
Sonia
United StatesFood was delicious. Very clean and friendly staff
Stayed in February 2024
Reviewed: 27 February 2024
Alex
United KingdomSome restaurants were better than others
Incredible food, impeccable service, and delicious food, The hotel is probably the most beautiful I have been in- all-inclusive or otherwise. Cannot recommend highly enough. Probably the best resort in Cancun.
Stayed in December 2023
Reviewed: 22 February 2024
Quinn
AustraliaNo complaints but the food could be hit or miss, most were really good. Another thing we would’ve liked is more activities like yoga or pilates during the day/morning.
Everything about the resort was perfect. We couldn’t fault a single thing, the experience from check in to check out was incredible from check in to check out. This resort is more than just a hotel, it is an experience. Our room was incredible and the private pool was heaven. Each staff member went above and beyond when serving us, they were all so kind and friendly!! The pools and beach were incredible, and the selection of restaurants was great. The smell of the whole resort was also just so luxurious.
Stayed in February 2024
Reviewed: 20 February 2024
Moshe
United Statesthe location is far from the city
the hotel looks new - everything and everywhere looks clean . the food the staff the service was excellent
Stayed in February 2024
Reviewed: 19 February 2024
Przemyslaw
ItalyWe had only one bigger issue - after arrival they put us right next to a constructions side where there were taking down part of a wall (didn't look like emergency repair). My wife was sick, wanted to rest in the room and couldn't. The noise was unbearable, dust everywhere in the corridor. The staff is helpful but can not quickly resolve problems for which they were not trained / are not part of the standard process. It took 4 hours to get the works halted, and another 4 hours to get a new room. Not nice. We heards "Sorry" a couple of times, and that's it, no compensation what so ever. In an expensive 5* hotel I would expect at least something - a nice bottle, a spa treatment or other experience in compensation, something. The staff had numerous occasions to do something. Also, we stayed in the hotel for 2 weeks, while most people do a couple of days. Would be nice to add a bit of personal touch, do something nice. Other things that could be improved: - The staff in the bars, some restaurants, and around pools constantly rotates, so they don't have a chance to remember you and it takes away a bit from a personal experience - The rennovations / fix-ups are constant. It keeps the hotel nice. But you can see, things are never properly cleaned afterwards. If you have a bit of OCD, you will notice paint on baseboards, pencil marks around newly installed lights, etc. - There are quite a bit of weddings and conferences in the hotel. As a result a part of the common or outside areas are inaccessible every other day. - Wine. This is very subjective. I think the standard wines are really tailored for US visitors, which makes sense. But if you like something else, you will probably stay with beer or coctails. The premium wines are priced way too high.
We came here for two weeks to unwind and relax and we were very happy, definitely could stay longer. Absolute top class stuff: - Interior design - the rooms, the restaurants, the lobby, all absolutely fabulous. Beatufil, high-quality furniture. - Fantastic food - all restaurant cooked absolutely delicious, some are just a notch bellow Michelin star. El Suspiro is best in our opinion. One caveat - don't expect "geographically accurate" food. E.g. the Italian restaurant is no match for a good restaurant in Italy, it's rather "inspired by Italian cuisine". But that doesn't mean the food is not tasty. Other really positive things - Beautiful pools and sunbeds, beach area with sunbeds and bar - The animation team is nice and friendly. The activities are interesting and not too tacky. - Staff is generaly attentive and helpful - Gym open early, smoothies bar next to it as well. - Bartenders at the 3 indoor bars can create magic - Rooms are clean - Indoor areas smell really nice - Very green outside areas - Superbowl screening on multiple locations
Stayed in February 2024
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