Problem with running wather in the sink

Location and good wifi

Stayed in September 2024

No water in the pool and no wifi in the room, we in 2024 come on

Stayed in May 2024

The outside. The pool was dirty I wouldn’t of even went in it. And our outdoor area was awful

Stayed in July 2023

I booked a room with a private pool and got there and they said I didn’t book it nor do they have it

I liked the vibe of the hotel

Stayed in June 2023

Swimming pool not available

Stayed in May 2023

the first evening We Asked for a beer, but it was not possible because the restaurant was closed , so We couldnt get any The staff informere wrong price for a guides tour, We got shocked about the price, and the tour was not as it said , with water, snacks and snorkle equipment, We did not Get any of it. it was terrible !!!!

Nice clean room , big room , but very dark

Stayed in November 2022

The room was very dark everything was in black they didn’t have a 24 hour front desk clerk or a number that you could call you were on your own

Stayed in August 2022

Too much black, which darkens the place and covers dampness in the rooms. the breakfast was too basic and really not worth while, until we asked for Mexican breakfast and then it was great!! Our room was on the ground floor and were woken up both mornings before 7am by staff making noise & shouting.

Spacious rooms, clean, comfortable beds. friendly staff, nice rooftop terrace, swimming pool. Great to be able to take a bike & discover some cenotes.

Stayed in December 2021

But there’s some important things to mention: we’ve picked this hotel because they had free bikes for guests, when we were there all the bikes were in repair so we couldn’t use. When asked, the girl from front desk said we could rent $ in another place. So the money we originally saved picking this one, was for nothing. Another thing was about the water. 2 nights we didn’t have water in our bathroom at night, we had to brush our teeth with mineral water. Plus the water was kinda salty. Breakfast was also less than we expected, could have more food.

The hotel vibe is good, beautiful, night security staff was friendly and helpful with our bags.

Stayed in November 2021

Now to the negative. - the “double” bed is EXTREMELY small. We were two girls sleeping in the bed and had no space. - on our first two nights there were constructions going on at 7am in the morning… - you can hear EVERYTHING from the neighbors room. thankfully our neighbors were not noisy after 9pm. - When you wake up and have breakfast at 8am, the staff puts super loud music on. This is not the type of relaxation people look for in Tulum. The music is super loud and too stressful for breakfast. - The room we got had absolutely no view. It was quite bad. There was a vis a vis with another building and the roof of a house. - This is a detail but the shower is a rain shower built at 2.5m. Meaning that if you want to shower without wetting your hair it’ll be impossible. - The breakfast is VERY SMALL. I’m not a huge eater but even so, you have to CHOOSE between eggs and fruits… I have been to actual hostels with much better breakfast. For 90€ a night I expected better! And the worst was that on Tuesday there was basically no breakfast. We came down at 8.30am and we’re told that today they only had fruits. No bread, no eggs, nothing. This is really outrageous. - Lastly, on booking.com the check out was at 15.00 which is why we chose that hotel. However, on the day of our departure we were told that it was at 12.00… this is not okay. They should not advertise later check out times if this is not the reality of it.

Overall the hotel is not bad but not good either. I’ll start with the positive. The receptionist called Jesus is extremely kind and helpful. He went out of his way to accommodate us. He printed forms for us, helped us rent bikes, booked taxi etc. He truly was fantastic! the night guard was also very kind and funny. Similarly, the hotel itself is quite cute and small and it is well located (in a calm street close to Main Street). Also, the room was spacious.

Stayed in November 2021

No hot water and a few other details, but for the price it is not fair to complain

Friendly staff, great bed, great price

Stayed in August 2024

Terrible administration! Maybe it’s just a cover up

Didn’t stay here because they said they didn’t get my reservation while I had one. Not only me but also other clients in front of the door experienced the same thing. It was a waist of my time and cab money to go there.

Stayed in May 2024

Fake place, hotel doesnt exist

Stayed in September 2023

The hotel was closed down when we got there. After a long flight we had to find a random motel to sleep.

The hotel was closed down when we got there. After a long flight we had to find a random motel to sleep.

Stayed in November 2023

Property had been closed for two months. Why did you waste my time and money?

Stayed in November 2023

nothing!

everything!

Stayed in May 2023

love the staff and breakfast

Stayed in March 2023

Aroma Hotel was a rather pleasant experience, the staff were nice, the included breakfast was decent, room was roomy, and the beds were comfortable. Black walls were weird, but we could look past that. Why the significant knock in star rating? In their personalized introduction letter (a very nice touch), they insisted if we have any troubles at all to email them first. I went on their aromatulum.com website and showed the staff that the bike rentals were included for guests, they insisted that their policy was inconsistent with their policies were different than their website. I emailed the email provided on our intro letter and quoted their website, their response is that they would not honor what is stated on their website and suggested that I perhaps was looking at the wrong website (I was not). They ignored all of my follow up emails. For this reason, I am giving a vengeful 3 star rating.

Stayed in January 2023

I’m used to really hot water

The service was great

Stayed in November 2022

There was a mosquito in our room so I got bitten. I had to wear OFF every night. There’s a small pool outside of the room which was a breeding ground for mosquitoes since it wasn’t chlorinated or drained. The floor is cement so it was dirty. The bed was really hard and the pillows flat and lumpy. The plumbing is exposed so our hands smelled rusty every time we turned the faucet on and off. I also regret not booking a hotel near the beach since it’s a $25 USD taxi ride. A bit too far to bike or walk there.

The free breakfast was good. The mini bar was convenient. It was close to the Ado bus stop, a bank, a convenience store and a main road. I liked the modern furnishings. It was very affordable.

Stayed in August 2022

The only negative we have is that we were not told about the gate locking at 10pm & the key for it, so when we arrived back late one night from a restaurant we had to whatsapp them for the code as we didn't know there was a key to take. I think they just forgot to mention this. Be warned that taxis here are crazy expensive so if you plan on going to the beach hotels/restaurants at night then you will be paying about £25-40 (it varies drastically!) each way! so if you're looking to be near the beach then this hotel is not for you. It is in downtown Tulum which is cool & has great cafes/bars/restaurants & the bike hire makes visiting the beach during the day easy & cheap however I would not recommend using them at night as they have no lights.

We stayed at Aroma for 3 days as part of our honeymoon. It is a lovely, quiet, cheap hotel & the staff are super friendly although they don't speak much English so communication is difficult unless you speak Spanish. The food is great, including the free breakfast & the drinks are good & cheap! The rooms ARE dark, but it is part of the vibe! It is an excellent hotel for the price. You can hire bikes to go to the beach - takes about 15-20 minutes. The bikes aren't the best quality but they work just fine. Be warned that taxis here are crazy expensive so if you plan on going to the beach hotels/restaurants at night then you will be paying about £25-40 (it varies drastically!) each way! so if you're looking to be near the beach then this hotel is not for you. It is in downtown Tulum which is cool & has great cafes/bars/restaurants & the bike hire makes visiting the beach during the day easy & cheap however I would not recommend using them at night as they have no lights. The staff are super friendly & I bought a bottle of tequila for my 30th birthday & they all had shots with me. The taxi/transfer company that the hotel arranged for us from the airport was super great & communication was fab - we are using them again to travel to our next destination. All in all would recommend for a chill downtown Tulum cheap & instagram-able experience!

Stayed in August 2022

Nothing bad. Everything was more than good.

The breakfast very delicious, the staff was very good, the bed and the vives are super good. the cleanliness excellent, is more than I expected I would definitely stay again in aroma. Everything was perfect. I'm happy.

Stayed in August 2022

Customer Service

Stayed in June 2022

Is a hotel for one nigth couples. Tha sheets dirty, and the bathroom. And they make a charge for damages? Absurd. I had to move to another place. Terrible experience

nothing

Stayed in June 2022

Watch out for mosquitos, if one get in, it´s impossible to get it in a black-walls room :)

The hotel design is really beautiful. A lot of nice common areas where you can relax. Close to the main street full of nice restaurants.

Stayed in June 2022