Calle Tiburon Ballena sin numero, 77310 Holbox Island, Mexico
#54 of 115 hotels in Holbox Island
Guests' ChoiceBased on 45 hotel reviews
8.4Cleanliness
8.9
Comfort
9.1
Location
9.5
Facilities
8.4
Staff
8.6
Value for money
8.5
Free WiFi
2.5
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Showing 1 – 25
Reviewed: 30 March 2024
Zoe
United KingdomVery small window in room Music in rooftop bar very heavy
Great location Handy lock on the door Well decorated Good access for water Comfy bed
Stayed in March 2024
Reviewed: 15 March 2024
Michele
SpainShower tube doesn't work properly and there was huge waste of water. Internet WiFi was very bad. We arrived earlier to the hotel but there's no chance to leave the luggage while we were waiting for check-in time. No assistance on site, communication only via messages.
Terrace, location, atmosphere, comfortable beds
Stayed in March 2024
Reviewed: 22 February 2024
Pille
EstoniaNoisy neighbors, low water pressure. I was asked some extra environmental tax in cash. There was no info about it before.
Good location, good wifi. Nice personnel, communication was good.
Stayed in February 2024
Reviewed: 12 February 2024
Jan
Czech RepublicThe self check-in process was a bit lengthy due to the requirement of payment before check-in and the need for an internet connection to complete the process. Additionally, the room was quite small.
Perfect locality. Very nice hotel.
Stayed in February 2024
Reviewed: 31 December 2023
Vanessa
AustraliaThe weather and rain was unfortunate for our stay so we didn’t get to enjoy the island, nothing to do with the hotel obviously.
Great location. We unfortunately had bad weather while we were there so didn’t use the pool but it looked lovely. The roads are very muddy and flooded so was good to be so central to have everything close by. We enjoyed the hotel, beds are comfy. I would stay again but in a suite next time to have more natural light and space in the room.
Stayed in December 2023
Reviewed: 1 December 2023
Kathrin
Switzerland- when we arrived there was a construction going on and something fell down from the ceiling in the lobby - as a compensation for the construction we got a Beach club access to another hotel which was very far and didn’t serve to the beds - the worst was the shower! The drain and the water pressure were really bad and there was also a bad smell 😖 - the wood in the back of the bed made noises probably some bugs enjoying the wood🤣
- location - nice furniture - streaming TV
Stayed in November 2023
Reviewed: 30 November 2023
Mattia
ItalyThe building was under maintenance and for the whole time of my stay there I heard trouble coming from upstairs. Prices too high for what it offers.
Cozy Hotel in the centre of the town, right close to everything you need. The staff was nice and helpful.
Stayed in November 2023
Reviewed: 24 November 2023
Roxanne
CanadaThe only downfall is that the pool was closed during our stay due to hotel renovations; however, the staff was incredibly accommodating and we were able to spend the days at their sister hotel right on the beach! I would happily stay at this location again.
The hotel is beautiful from the outside decor to the rooms. There is a beautiful rooftop and it’s the best located property with a beautiful balcony view on the center downtown.
Stayed in November 2023
Reviewed: 22 August 2023
Sasa
SpainThe pillow is not comfortable (the only thing I didn’t like)
The hotel is super cozy and very well located. I liked the roof top bar because there was a DJ playing on Saturday night and live music on Sunday night
Stayed in August 2023
Reviewed: 8 May 2023
Lewis
United KingdomNo staff member present for check in as it was after 9pm. Frequent power cuts.
Lovely location right in the town centre. 10m walk to the beach and 10m walk to the ferry port. Well decorated rooms.
Stayed in April 2023
Reviewed: 27 March 2023
Marco
United Kingdomnoisy location due to its position, kitchen not very well equipped but does the job. Roads are not paved so lot of dust everywhere, but that is not hotel fault!! the room was indeed very clean
Nice hotel right in the centre of the island - room was nice and clean. We had a little kitchen too although not very well equipped
Stayed in March 2023
Reviewed: 15 March 2023
Emma
SwedenThe check-in was a bit confusing because there was no one in the reception, but it worked out in the end. Otherwise I have nothing to complain about.
The location was super and it was nice interior. It was nice with a roof bar and pool. The cleaner was really really nice and helpful.
Stayed in March 2023
Reviewed: 3 March 2023
Pavel
Czech RepublicThe hotel does not offer breakfast, which is a real shame. The rooftop pool is fine but there are no sunbeds just chairs so quite uncomfortable. You can only swim in the pool until 5pm before the bar/restaurant opens. We were choosing a hotel with a pool where we could relax, if we had known this we would not have gone here. In the end the pool is pretty useless :-).
Very nice hotel, very modern. Comfortable beds. Location super central, a bit noisy (there was just a carnival, you could hear everything from the street). On the roof of the hotel there is a swimming pool and a bar where you can also eat.
Stayed in February 2023
Reviewed: 3 March 2023
Valeria
United KingdomWe asked to kindly keep our luggage until 3:30. No one was physically in the hotel when we got there! Our ferry was at 4pm and, after I contacted them, someone arrived around 3:52. It was free of charge and they were very quick to answer the phone, but we would have loved to know that 3:30 was not possible for them since the beginning. Also the room was facing the main big square, you could hear very loud music until late at night and at 7am. We slept in anyways as we were exhausted, but someone else could have trouble with it. Could do with soundproof windows.
The bed!! It was huge and comfortable, the best bed we have ever slept into. The room had a beautiful vibe and was clean. We heard and saw loads of beautiful birds at sunrise outside our balcony. The view of the balcony on the main square and the position is perfect to reach both the ferry and the main beach. The lady at the check in was very kind. The furniture is lovely, plenty of plants and the rooftop is cute, with a small pool to enjoy a cocktail.
Stayed in February 2023
Reviewed: 11 February 2023
Lawrence
CanadaHard to find someone to check us in. Not the hotels fault, but no running water for a few hours in the morning when we woke up.
Great location in the centre of town. Basic accommodations but clean, newer and amenities we needed for what we paid. Comfortable beds, nice roof top patio.
Stayed in February 2023
Reviewed: 6 March 2024
Beatriz
United StatesThe check in process was difficult to understand. No one to check you in.
The location was great.
Stayed in March 2024
Reviewed: 16 January 2024
Sm
United KingdomThere is an insect infestation in the wood in the wood panelled walls and got severely bitten. Unsure if this is just from the bugs in the wood or bed bugs. There was no one at reception to greet us and when the receptionist does come it’s very sporadic and she was not very accommodating. We requested late check out by 4 hours and she said this would cost 1000 pesos. Seems unreasonable given the availability here and the surrounding hotels. No fridge in the room. There is a steep flight of stairs to the hotel and this is difficult if you have luggage with you etc. When we were checking out there was no one around to help us take our bags down. The location is also very noisy.
Great location, modern furnishing and the saving grace the man who cleaned the rooms. He was very helpful.
Stayed in January 2024
Reviewed: 15 January 2024
Yaprak
GermanyIt was very noisy.. restaurant workers at the next door early in the morning plays loud music and evenings there is a rooftop bar at the hotel which is also plays loud music. I love hearing music. But in the mornings we couldn’t sleep, neither early evenings be able to rest. Second thing we were told that we could use one of the beach clubs free of charge but when we got there that wasn’t the case. Hotel offered us designated area which I wouldn’t even leave my house pet. We have told reception, she said she will talk to the manager!!
It was centrally located, room was good size and lady at the reception as well as the gentleman whom clean the room was very nice.
Stayed in January 2024
Reviewed: 19 December 2023
Sini
FinlandROOF TERRACE AND POOL WAS NOT OPEN! We did not have any information before. Because there was some construction site, at morning we woke up for the noises and it wasn't nice. Also day time you could not spend time and take a nap. Also we were excited for the roof terrace to chill etc. We should have 4 nights there, but left after 2 nights and the hotel manager promised refund but we have not yet received the money back! We have been waiting over 2 weeks.... The hotel had arranged an alternative pool at another hotel, but it was a long walk (30min) and the hotel restaurant was expensive and there were no other restaurants nearby.
Hotel was clean and nice, rooms was big etc. It was at the main street, lot of restaurants nearby and short walk to the beach. Definitely good hotel, but please read below why we didn't have a nice experience..
Stayed in December 2023
Reviewed: 18 December 2023
Rafaela
BrazilThe service, due to personal problems we didn’t use the hotel services and asked for their help in order to get at least a partial refund. All the replies were extremely robotic and didn’t even do anything in the plataform as it shows here that we stayed there (which is not true). I just waited for a little bit more of “empathy” in actually replying my message and trying to help us (if possible, of course). Even a message explaining that you couldn’t refund would be better. In the end I’m glad we didn’t stayed over there because that’s not the type of place we would like to support.
Nothing, as we didn’t use the service.
Stayed in December 2023
Reviewed: 15 December 2023
Monika
PolandUnfortunately, we had really bad memories from this stay. we were there 4 days and for 3 days we did not have water in the bathroom (we suppose that it was due to a construction going on on the rooftop)After several queries with receptionist, she agreed that indeed there is problem with the water but she is not able to help and tell, when it will be resolved. She did not give us any alternatives. For us it was nightmare - there were 30 degrease, and sand was everywhere as we were on the island, after sunbathing and swimming it was really unpreasant not be able to take shower. If we knew ealier for sure we would choose another accomodation.
Style and decoration of the room amazing, great patio and lots of greenary. Location perfect, walk distance to ferry and to the beach. there was option to pay by card what was big plus
Stayed in December 2023
Reviewed: 11 November 2023
Marie
United StatesDarling hotel. Great location and staff.
Stayed in November 2023
Reviewed: 4 September 2023
Tameka
United StatesN/A
This hotel is in the perfect location. It's in the heart of the city. Exceptional staff, comfortable bed, nice bathroom and a beautiful rooftop with pool overlooking the island.
Stayed in August 2023
Reviewed: 4 May 2023
Sofiya
Trinidad and Tobago1. The current went at least 3 times we were there 2. WiFi was very poor 3. The check in process was very weird. Someone took us to our rooms, after we had to find help. And then 10 minutes later someone came knocking on my door, with a card machine, telling me I have to pay. That’s no problem, I just thought the whole process was awkward. And then the next morning we had a formal check in process at the downstairs lobby. I think that could have been organized more smoothly.
Comfortable, spacious room. The hotel is very beautiful. I liked that you entered your room with a keypad code so you didn’t need to log around a physical key.
Stayed in April 2023
Showing 1 – 25
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