Well, of course it’s not a 5* as they claim here on Booking, the guys don’t even have slippers for the guests and the breakfast is a la carte and very modest. But these are minor things

Seems brand new, very fresh in a convenient location on the way to the beach zone.

Stayed in June 2024

AC did not cool enough. We had it in the lowest temperature and highest fan and it still was a little hot. Thought it was me but all my family told me the same. The thing is that most of my family don’t like to be to cool and they were sweating.

The vibe and look of the hotel

Stayed in June 2024

Only downside was the area - I didn’t do enough research and didn’t feel particularly comfortable wandering around. I’d suggest being a lot closer to the ocean (it’s 2km away) or somewhere closer to the main streets to avoid having to walk a long way for entertainment etc. It was an extremely quiet area too so great if you’re just looking to relax with limited options. Property was fine. Clean, comfortable, allowed us to check in early and they also have a shuttle service which was far cheaper than any other we have used and was safe and reliable.

Neat and tidy. Pool was very clean and pool area nice. No complaints.

Stayed in May 2024

Everything

Stayed in February 2024

I made a reservation for $290.00 USD and they charged me almost $400.00 USD. In addition their exchange rate is well above the published exchange rate from BANXICO, which represents a very significant issue. Although I like the Aloft hotels and they did offer a “compensation”, this is the first time I am in fact disappointed and not satisfied with them.

As usual, the hotel itself is excellent.

Stayed in April 2024

i felt the "price part" a litle tricky........ i booked and i got a price in pesos, at the hotel , they charge me in USD a a very high rate....... at the end y paid $2700 pesos instead of $1800 i've booked. =/ ***also the parking lot is not included, not even a discount for guests**** $300 pesos for the night looks expensive to me being a guest........

The roof top is awesome, great view

Stayed in April 2024

Could use more hanger/closet space for clothing in the room. There was noisy construction next door, but this is temporary, so I would not say it is a problem. There is construction in many places in Tulum.

Design and decor was beautiful and inviting. The hotel rooms and facilities were clean and well-kept. Our room had a king bed, beautiful open layout, and unique use of space.

Stayed in February 2024

Would be really nice to have free off street parking.

Breakfast was really good, great choice and selections! Staff were really nice and helpful also. Rooms were clean, beds were super comfortable and lots of pillows to choose from! Will definitely stay there again.

Stayed in March 2024

Off street parking wasn't available, unless you paid extra, at a daily rate. Should be included in the hotel price. Misleading as parking was a specific request and it didn't say cost extra until we got there. If it was stated somewhere it must have been in the really fine print.......

Everything was great, breakfast was wonderful, beds fantastic and pillows really nice!

Stayed in February 2024

We booked the hotel mainly because of the benefits listed on their website, such as a food & beverage credit or daily transportation to a partner beach club. On our booking confirmation, it was clearly stated that all these services were included in the destination. We also checked the official website and the Booking.com profile and the same was stated there. One day before our arrival at the hotel, we were notified via Booking.com that we would have to pay a "destination fee" to receive these benefits, which we did not anticipate at all. In my opinion, this is a clear (and intentional?) miscommunication and should definitely be stated explicitly on the website or Booking.com in advance. When I browsed the confirmation for our stay on Booking.com again today, I noticed that now the confirmation suddenly includes a statement where the fee is mentioned, which I found really odd... If you have breakfast included, you will soon notice that what you get is pretty inconsistent and varies from day to day. One day, we received a main dish of our choice (sweet or salty), a fruit platter and some toast with jam and butter. The other day we just got the main dish but no toast or fruit platter.

I would say that despite the additional cost, paying the destination fee to claim all the benefits was absolutely necessary. Prices in Tulum are just insane, which is where the transportation to the beach club and the food & beverage credit came in handy. We used the credit for food and drinks on a daily basis at the hotel restaurant (Ático). In my opinion, the food is mediocre but if you're only staying for a few days I would say it's ok. The hotel staff is absolutely nice and accommodating, which made our stay really enjoyable!! Especially the reception staff and person in charge of the tours and transportation really helped us out a lot. I never had the feeling that we were pressured for tips, which was a huge issue in other hotels / restaurants we visited and made us really uncomfortable at times. Our waiters at Ático always treated us in a friendly manner. Another big plus of Aloft Tulum are the amazing rooms and the pool on the rooftop. In terms of atmosphere, the hotel is absolutely top! On another note, if you need transportation to the airport, I would recommend to ask the hotel instead of booking it with external providers, as you can actually be sure that your ride to the airport will show up.

Stayed in February 2024

Breakfast was not rich, you choose from a few options. There is a destination fee that needs to be taken into consideration. Bathroom is not meant for families (no door for the shower)

The tour organizer Jorge was super helpful.

Stayed in February 2024

I booked the 2 night reservation on booking.com. Price was showing in USD since I had not changed the currency setting. When we checked in, clerk asked me if I’d like the hotel to charge the room in dollars or pesos. I said pesos as normally you want to have charges in the local currency. That evening I check what he charged vs what booking.com said my price would be and it was about $52 more on top of their mandatory $20/night additional fee. The next morning, when I questioned this, I was told it was because the price goes across to them in dollars so since I asked to be charged in pesos, they converted it at their rate which of course was then converted back on my cc to USD. $57more on what should have been $317+$40 for two nights. Unfortunately this could have been avoided had I just paid on booking.com instead of at the hotel so please note, don’t pay at the hotel. To top it off, our first morning, my husband went to see if there was coffee. The lady at the restaurant was quite spiffed at him for being there 10 minutes before they opened. He asked if there was coffee anywhere that he could get. She said he could wait until they opened. She charged him $80 pesos (about $5USD) for 2 black coffees to go. She called the front desk and says they told her breakfast was not included in our stay. I am the one who booked the reservation, so my husband did not know breakfast WAS included. The next morning when I brought this up to the same woman, she says that our reservation does show breakfast is included but the reason he was charged was because he took the coffee to go. She lied and thought nothing of it. The rip off in this place is real so definitely be on the lookout. I’ve been a Marriot member for as long as I can remember and can’t believe this happened at one of their properties.

Beds were comfortable as is typical of Marriot hotels. Room was a good size. Location was great as you can walk to many restaurants.

Stayed in February 2024

Breakfast was excellent

Stayed in February 2024

The music POUNDED our room from the rooftop bar. Seeing as the only people staying were young families and other couples chilling out it seemed so, so unnecessary. I don't think there was anyone there. Tulum is the place to kick back and relax. Not everything needs to be club vibes and I had to call reception at 10pm and ask them to turn it down because the walls were vibrating. Staff were great and seemed to pass on the message, but this happened each night. Coffee was DIRE.

Aloft has got the rooftop pool vibe cornered. Chose this hotel because I'm training for a race and the gym was REALLY well equipped. Great cardio/good quality machines and a light airy space. Also a downstairs pool big enough for laps. Cute outside garden and lovely view across the jungle to the strip of sea in the distance.

Stayed in February 2024

The pools, garden and rooftop, are rather small, not really inviting. I did not like that I could not open the window of my room and it had no balcony neither, while you just cant switch off the AC. So it was always way too cold in my room. Really annoying and disturbing and uncomfortable, feeling freezed in a tropical environment and I could not do anything about it. Coupled with catching a cold I did not feel well in this room :/ I do not apreciate the standard sterile ambiance of this hotel, it really could be anywhere on Earth, totally lacking any relation with its surrounding.

Good (for me) location between city center and beach (equally close or equally far). Spacious, generous room with all the facilities. Nice gym. Good breakfast. All in all a nice package.

Stayed in February 2024

Both the rooftop and bar were expensive. The rooftop food wasn’t great for vegetarians and I think the value for the food was not good.

The rooftop is very nice and the general pool area is lovely. The housekeeping was excellent as the rooms were always very clean! I liked the sociable space in the bar downstairs too. The gym was very nice too. We did the tour to the Laguna which was included in the destination charge. This tour was very good!

Stayed in February 2024

Adult only roof top pool and bar let children in without pushing back on the guests. This happened at night and day, on three different occasions we were up there. Had to ask for the bottled water from front desk on 5 of the 7 days we were there, this was part of the destination fee.

Very clean, staff was wonderful, mini fridge was great. The gym was clean.

Stayed in February 2024

Location, facilities, staff….everything was great!

Stayed in January 2024

There are not lots of places to sit by the rooftop pool, you may have to get there early. In the evenings the rooftop bar is quite loud, particularly if you’re going to bed before midnight and are staying on the 4th floor.

The rooms were a good size with everything you could need. The staff were very helpful. Both pools are lovely and relaxing.

Stayed in January 2024

The rooftop pool is magnificent, with views over the jungle. The hotel is centrally located, making it easy to walk to the small restaurants right next to the hotel. It's easy to get to the beaches by bike, which you can hire in front of the hotel. I'd definitely recommend it!

Stayed in January 2024

Booking reservation stated the hotel provides bicycles and they do not. Also, they were not accommodating to offering late check out. Finally, the Bookings reservation implied that the price paid included services we later learned required an additional hotel Destination Fee. This was never clearly communicated by Bookings.

Location to downtown/beach and accessible services like bike rentals, restaurants and grocery store.

Stayed in January 2024

I saw about 50 bikes in the parking deck, we could not use one of them because they said they were not in service. Parking is free everywhere in Tulum if you’re a guest of that facility, I don’t think this hotel should be charging it’s guest for parking.

The property is in a great location, the rooms are big and the roof top pool was awesome.

Stayed in December 2023

The destination fee. I feel this feature needs to be optional or taken out all together. First, I never got the welcoming cocktails and the hotel informed us that they didn’t have spare bikes which were included in that destination fee. Overall, I paid $100 USD which isn’t tremendous for 6 days but it wasn’t utilized at all

The location as well as the room was furnished in a good manner plus the Marshall speaker was a great addition.

Stayed in January 2024

Inaccurate information/details about what was included in the stay (i.e. free use of bikes) Confusion about the $20USD Destination Fee

The location was perfect for getting around town and going to the beach The room was excellent, laundry was a plus and having an ice machine

Stayed in December 2023