The restaurant closes at 14:00 pm

Great location at a beautifull lake Nice comfy rooms

Stayed in May 2024

Nothing

Location, food, cleanliness and service

Stayed in March 2024

The hotel grounds are small but very beautiful and the rooms are tastefully decorated. It looks just like the pictures. The hotel is located on a beautiful lake. The food at the hotel is outstanding!

Stayed in February 2024

Location & Views

Stayed in February 2024

far from city center

view

Stayed in January 2024

no open restaurant for dinner, must go to town or near by restaurants

great customer service, and clean

Stayed in January 2024

A fridge in the room would be really nice

Everything! Especially the friendly staff and the stunning lakeside setting.

Stayed in January 2024

We knew that it would be a little far off the centre, but we did expect the hotel to provide rental services for bikes at least. They recommended a nearby bike rental that had run out of bikes so this was really not ideal and we were quite disappointed as it’s definitely a facility that is lacking at Aldea.

The place was great, amazing view of the lagoon, absolutely loved our stay from start to finish. 100% recommended.

Stayed in January 2024

A mini fridge in the bedroom would be so great to keep your water cold specially when it's so hot!

The view was incredible. Comfy bed, great room. Staff very friendly.

Stayed in January 2024

It’s a good spot - adding some umbrellas to the sun lounger spot would be a nice touch. It’s pretty ideal all in all

On the lagoon

Stayed in December 2023

The included breakfast was a bit poor. I informed beforehand I was vegan and they said I didn’t have to worry about it. In the end there was no note about it for our room and I had to remind them everyday about it. One day I explained and asked not to be served eggs, but bacon was still on the plate. The other day the lady didn’t want to make me the plate with just bread and beans because it should come with eggs and bacon. The only other option was a (very small) plate of fruits. There are itens on the menu you can pay extra, which I felt wasn’t very honest with the guests if you say breakfast is included. They should be a bit more accommodating and think about dietary restrictions- either for choice and health.

Waking up pretty much inside the lagoon was perfect. Having relaxing breakfasts there while looking into paradise.

Stayed in December 2023

The room didn’t have a fridge, it would have been nice to have some cold water on hand.

This property is gorgeous and has the best hospitality and kindest staff. Aside from the breathtaking view of the lake, the rooms, grounds, and common areas are very well decorated. Bed and pillows are very comfy, and all linen was fresh and clean. The shower was warm and the water pressure was perfect. Breakfast is included and enjoyed in Raiz, the hotel’s restaurant. Unlike other free hotel breakfasts, their’s is made to order and absolutely delicious and filling. However, not to be missed is their a la carte menu, we tried their guac, chilaquiles, chicken sandwich and french toast - all made skillfully from scratch with the freshest high quality ingredients - Chef Pablo is absolutely amazing! Unexpectedly, I had the best cinnamon roll of my life in this hotel restaurant, I loved it so much that I brought a few back to Canada. Craft cocktails made by Carlos at the bar should not be missed either. Incidentally, when our rental car didn’t start one day, Carlos went out of his way to find jumper cables and moved his car to assist us, saving us time and money. Our server Ruby, had the most welcoming smile and gave the best service without fail every single day. Charlie the security guard was also a delight to be around at night, we felt very safe. Karen in front desk and all the housekeeping staff were all excellent.

Stayed in December 2023

Only one 500ml bottle of water per person per day - given the cost of the rooms and unsafe tap water some more water could be provided! This is not enough at all

Great comfortable beds, good AC, clean rooms A lovely spot on the lake where you can watch the sunrise and pass the time swimming in the lagoon, sitting on the beach chairs, swinging in the hammocks. A simple yummy breakfast of eggs, fruit and coffee. The staff were friendly

Stayed in November 2023

No sun umbrellas so beach chairs are unusable unless you want to burn your skin. Kayaks would be great since other properties around them have them. No place to dry towels.

Located on the beautiful part of laguna with great beach access. Even though they do not have a private parking there is a lot of space to park your car on the street. Extremely clean, the room is cleaned daily (including shower). Great water pressure in the shower. Good breakfast. Helpful staff of front desk.

Stayed in November 2023

We liked everything.

Facilities and location are great.

Stayed in November 2023

Excellent internet and accomodation with private beach access

Stayed in November 2023

It is a little bit of walk into town down mostly unlit roads without pavements so I would recommend getting taxis in and out. It would be great if the hotel had their own kayaks to rent for sunset as you can’t watch it from the hotel’s access. Other than that - nothing, we had a lovely time.

The view of the lagoon is beautiful and the rooms are clean, spacious with great showers. The breakfasts are really nice although you have to pay extra for things like french toast, breakfast sandwiches and avocado toast. Staff are welcoming and friendly, especially the cute dog!

Stayed in November 2023

the kitchen was closed after 8pm

the view

Stayed in November 2023

Doesnt offer kayaks/sap. Nice breakfast but not varient enough. Need to pay extra if you want add-ons.

Great room with amazing lagoon view, clean and nice staff. To get to the city center it requires to get a taxi, but its not that bad as its cheap and not longer than 10 min to get there. The hotel has its private lagoon entrance so its worth its far location from the center. The hotel offers boats tours reservations.

Stayed in October 2023

N/A

Very clean and great quiet location but close enough to good walk to the Centro! The staff were courteous and friendly. One normally doesn’t find that all the staff take pride in their jobs but they did here❣️

Stayed in September 2023

The only thing we didn't like was that after spending all our time in the hotel and buying plenty of food and drinks, we were charged 50 pesos for a broken glass in the room. It leaves a bad taste because it's something tiny to be charged for.

The hotel is beautiful and directly at the lagoon. As a result, you don't have to go out of your way to find a place to enter the lagoon, which can be tricky in Bacalar. The food and drinks are amazing too, so you really don't have to leave the hotel for anything.. So relaxing! The hotel looks new and is clean.

Stayed in September 2023

The rooms are very basic, mattresses a little to hard but that is obviously a personal preference.

The staff is so nice! The property is right on the water in a great area, close to town. 15 min walk. 5 min taxi (3 US)

Stayed in August 2023

Staff doesn't speak english. Resturant is not part of the hotel which is weird because you need to pay for everything up front, even though you are a guest in the hotel. Far away from the center.

The pier is amazing. Room and shower were good.

Stayed in August 2023

The whole place is beautiful. The rooms are very comfortable. The food was delicious.

Stayed in June 2023