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Reviews of Hotel "ala Residencias"

Calle 22 de Enero 16 de Septiembre y 5 de mayo, 77000 Chetumal, Mexico

#2 of 42 hotels in Chetumal

Guests' Choice

Review score

Based on 139 hotel reviews

9.2

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.4

  • Location

    9.6

  • Facilities

    9.3

  • Staff

    9.7

  • Value for money

    9.3

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 24 August 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Loved our stay, truly unique property that was the perfect end to our trip. Great location for Belize ferry transfers and to explore Chetumal from.

    Stayed in August 2024

  • Reviewed: 23 August 2024

    10
    Great place to stay
    • Leisure trip
    • Couple
    • Standard Apartment
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Was a very cute and safe location

    Stayed in August 2024

  • Reviewed: 21 August 2024

    9.0
    Beautiful Location, Great Value
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights

    The decor was beautiful. The location was great. they had carnival on the seaside park. Spacious room and bathroom. My room had a door that gave me direct access to my parked car.

    Stayed in August 2024

  • Reviewed: 17 August 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Juanita was so helpful and caring on my arrival. She even paid my taxi with her own cash because I didn't have any pesos. My room was clean and hotel in perfect location near water taxi terminal and beach promenade.

    Stayed in August 2024

  • Reviewed: 1 August 2024

    10
    Fabulous!! So comfy and the friendliest host
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    Amazing and friendly host, comfy bed and an upgrade’ great location for the ferry and exceeded expectations

    Stayed in July 2024

  • Reviewed: 30 June 2024

    10
    Great location, clean, good value.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great location, clean, nice staff. Great views of water, walkable, roof top area was nice for viewing city and relaxing. King size beds were very comfortable

    Stayed in June 2024

  • Reviewed: 28 June 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Excelent costumer service

    Stayed in June 2024

  • Reviewed: 23 June 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    Everything was great.

    The staff were very friendly and helpful. The room was huge! Great value for money, I think perhaps the room was upgraded. Very comfy bed, good air-conditioning, tea and coffee in the room.

    Stayed in June 2024

  • Reviewed: 21 May 2024

    10
    Great place
    • Leisure trip
    • Couple
    • Deluxe Studio
    • Stayed 1 night
    • Submitted via mobile

    No view windows, all windows are near the ceiling with no view.

    Size of unit, included a kitchen

    Stayed in May 2024

  • Reviewed: 19 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    We had to go home

    Love the location and the accommodations. The staff is also super friendly. This is way better than large hotel options for the same price. We like the suites with a kitchen and living room.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    10
    Comfortable
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing! Some people have complained about the noise from the street, but if they had bothered to go downstairs they could have enjoyed the atmosphere and delicious food available. The noise did not continue to late

    Everything was great. We asked if we could get a ground floor room due to my wife having difficulty with stairs, this was organised for us. On arrival we were two hours early but were allowed to check in early once the room was cleaned. On seeing the views from a first floor room we asked if there was any possibility of changing room this was also allowed. Other than a fantastic view the room was large, clean and very well equipped with self catering facilities. The bed was also very comfortable.

    Stayed in May 2024

  • Reviewed: 29 April 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Family Room
    • Stayed 3 nights
    • Submitted via mobile

    Location, staff, everything

    Stayed in February 2024

  • Reviewed: 27 April 2024

    9.0
    View and location are fantastic but a bit pricey.
    • Couple
    • Deluxe Studio
    • Stayed 2 nights
    • Submitted via mobile

    The cost was a bit high for the area (Chetumal, in general). We upgraded to a room with an ocean view (well worth it) after we arrived because the room we booked didn’t have the balcony we expected. No private parking.

    The location and view are absolutely fantastic. The room was very well adorned. The staff (especially Juanita) were very helpful and attentive. Pay the extra money for the ocean view. The street food nearby is incredible. If you want to splurge on a fabulous meal, go down the malecón to Ámbar.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    It was a pleasure to meet Juanita - she was really nice and we received an upgrade for free 🥰🫶🏽 Thank you so much for everything!

    Stayed in March 2024

  • Reviewed: 15 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights
    • Submitted via mobile

    A hidden gem in Chetumal. Prime location on the Bahia. Everything was in perfect shape, and the staff were incredible. This is now our new go-to place for Chetumal. Loved the Nespresso machine in the room, the rooftop plunge pool, and the quality of the facilities.

    Stayed in April 2024

  • Reviewed: 25 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night

    Very handy location near the waterfront.

    Stayed in February 2024

  • Reviewed: 15 March 2024

    10
    The place is homey, staff friendly, and magnificent views with everything you need in one spot!
    • Leisure trip
    • Family with young children
    • Standard Apartment
    • Stayed 1 night
    • Submitted via mobile

    Love being right on the boardwalk of the coast. You can walk morning and night! Great breeze and coffee on the rooftop magnificent view!

    Stayed in March 2024

  • Reviewed: 6 March 2024

    10
    Great location great property. I’ll stay here again.
    • Leisure trip
    • Solo traveller
    • Queen Studio
    • Stayed 2 nights
    • Submitted via mobile

    Nothing. Great property and location.

    Great property close to great restaurants and ferry to San Pedro, Belize. Check in process was great and also liked the free bikes to ride.

    Stayed in March 2024

  • Reviewed: 1 March 2024

    10
    Incredible/beautiful/relaxing
    • Leisure trip
    • Couple
    • Deluxe Suite with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    N/a

    Mirna was the most polite sweet and kind host. She was great & treated us like family. Please give here a raise. Because of her we will be visiting again with our family. She made a lasting impression. Thank you Mirna

    Stayed in February 2024

  • Reviewed: 23 February 2024

    8.0
    Amazing hidden gem, close to everything. friendly staff.
    • Leisure trip
    • Couple
    • Standard Apartment
    • Stayed 1 night

    lovely charming flat, with private entrance. everything worked well. very happy staff. 5 min walk to the boat/ferry pier. very convenient and close to restaurants.

    Stayed in February 2024

  • Reviewed: 22 February 2024

    10
    Second time stay, definitely going back!
    • Leisure trip
    • Couple
    • Deluxe Suite with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Location, staff, and flexibility. Also the room itself was open, big, comfortable, and had all the amenities you would need when traveling. It felt like a second home.

    Stayed in February 2024

  • Reviewed: 21 February 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Studio
    • Stayed 1 night
    • Submitted via mobile

    Not many restaurants close by.

    The room was beautiful. The decor was unique, comfortable & welcoming. The bed was comfortable. The rooftop terrace was spectacular. The location was walking distance to the water taxi dock.

    Stayed in February 2024

  • Reviewed: 20 February 2024

    10
    Wonderful stay
    • Leisure trip
    • Couple
    • Standard Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Lovely apartment, modern with nice amenities but special shout out to Juanita who was extremely attentive and helpful - made our stay extra special! Great location too

    Stayed in February 2024

  • Reviewed: 13 February 2024

    10
    A great experience because the manager was so helpful.
    • Leisure trip
    • People with friends
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The manager went out of her way to help us. The property is on the street along the bay. It’s a pretty location except that a stage had been set up for Carnival 20 ft outside the window. The manager moved us to a different facility away from the festival - a house instead of a room - and didn’t charge us for the change. The room we saw at the bay looked very nice and in other times, it would be a very good place. The house we stayed at was spacious, clean and comfortable. The beds were very comfortable.

    Stayed in February 2024

Showing 1 – 25

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