Calle 28 entre avenida 5 y 7 Sin numero, 77935 Bacalar, Mexico
#37 of 129 hotels in Bacalar
Guests' ChoiceBased on 30 hotel reviews
8.8Cleanliness
9.0
Comfort
9.0
Location
9.1
Facilities
8.7
Staff
9.3
Value for money
8.6
Free WiFi
8.8
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Showing 1 – 25
Reviewed: 12 August 2024
Matthew
United StatesMy only complaint would be the lack of hot water. After coming out of the heat a cold shower is welcome but not so much in the mornings.
Good location making it easy to walk anywhere needed. Staff very nice and helpful. Rooms are large very well equipped and comfortable.
Stayed in August 2024
Reviewed: 28 March 2024
Daniel
Mexicopool and room, clean and big
very confortable and nice, excellent attention by Ulisess
Stayed in March 2024
Reviewed: 9 February 2024
Carla
Mexicoeverything
Stayed in February 2024
Reviewed: 25 January 2024
Paul
CanadaNothing
Clean and very nice rooms. Staff super nice
Stayed in January 2024
Reviewed: 14 January 2024
Susana
United StatesBats on tree at times , but they’re all over Bacalar as well.
Quiet, clean, close to all. Silk sheets!! Comfortable mattress and pillows!
Stayed in January 2024
Reviewed: 7 January 2024
Adele
FranceBeautiful place ! Also super clean and comfortable with very nice staff. Well located close to bus station and city center / laguna activities.
Stayed in January 2024
Reviewed: 30 December 2023
Rafael
United StatesThe water pressure is weak.
The location.
Stayed in December 2023
Reviewed: 18 October 2023
Julia
DenmarkThe accommodation was a dream, clean large room, comfortable beds, great shower with good water pressure. The outdoor area with the pool was wonderful, the whole complex was a little green oasis. We were also allowed to leave our backpack there for a while after check out and even continue to use the outdoor area. Resraurants and the Lagune were easily reachable by foot. We would come back again immediately.🙂
Stayed in October 2023
Reviewed: 3 October 2023
America
United StatesNone
Nice little and quiet hotel. With huge rooms and nice pool.
Stayed in September 2023
Reviewed: 15 August 2023
Yina
MexicoThe pump for the water supply is a bit noisy but is acceptable
We went for a short weekend break in bacalar and we found Aktun quite confortable. Excellent staffs who are super helpful supported us with all our plans, booked the boat trip, reserved the taxi, provided information on where to go, and speaking very good English. The room is spacious and very clean. The location is perfect that several minutes to the centre and not too noisy
Stayed in August 2023
Reviewed: 18 May 2023
Helena
United KingdomIf you are a light sleeper, there is a cockerel next to the hotel that could wake you up. But other than that, everything was fine.
Amazing hotel with everything I needed to relax, unwind and do some work on my laptop. The facilities at the hotel were amazing and could have stayed there forever.
Stayed in May 2023
Reviewed: 2 May 2023
Victoria
CanadaSo clean, beautiful, big room, very good location !
Stayed in April 2023
Reviewed: 5 August 2024
Bodden
BelizeReception area was extremely hot and only one receptionist who was dealing with different things at the same time delaying the check in process. He seemed very overwhelmed. Very poor wifi in room on the second floor.
The lobby where the receptionist is was very hot. I felt bad for the receptionist who also appeared to be overwhelmed
Stayed in August 2024
Reviewed: 16 February 2024
Harrison
United KingdomWe had no power for the first night as there was an outage somewhere, apparently this is not un common in Bacalar but there was no backup plan in place. 1 hair dryer to share between all the rooms
Stayed in February 2024
Reviewed: 5 February 2024
Giselle
United StatesI didn’t like the fact it didn’t have breakfast but 2 min from the hotel there’s a lovely cafe. I hate to complain about the hair dryer, but one hairdryer for the whole hotel is a bit extreme. I used to carry my hair dryer but when I travel with a backpack I don’t have the space. They had a bit of misunderstanding with my payment but it seemed to be resolved. Now the bed and the pillows were too hard, and too uncomfortable.
I liked the location, it was walking distance to everything, that’s a plus for me. The rooms were beautiful, huge and very clean. I didn’t get to use the pool, but I liked that my room faced the pool, although I had a direct gate to the pool from my balcony but they told me it had to stay locked and I had to walk around.
Stayed in February 2024
Reviewed: 26 January 2024
Felix
United KingdomBig, devoid of character, marble floor, nothing in the room apart from a bed and small couch. Big but pointless and definitely not luxury in any sense.
Stayed in December 2023
Reviewed: 12 January 2024
Maaike
NetherlandsThe kitchen was not equipped enough for cooking, no spatula for example, 2 frying pans but no pot for boiling anything like a pasta. We pay more money for a place expecting to be able to cook but it was very challenging. Also the apartment was very noisy, lots of dogs barking and cats fighting at night. One night the owners son also had a party, we wanted to go to bed early. At 11 ish-11.30 the staff did intervene and made them stop. And the shower handle was placed very low, as the apartment seemed also suitable for wheelchair users.
The location is close to the lake, close to the center, walking distance. It is a new building, comfortable beds, and big rooms. They provide a small breakfast.
Stayed in January 2024
Reviewed: 3 December 2023
William
NetherlandsIn our room the bathroom was stinky of the pipes. Also over the night we kept hearing a noice from above from like a machine which was annoying. Did not complain to the staff about it, I'm sure they would have tried to fix it right away.
Brand new hotel with very specious rooms. The beds we comfy and the rooms were very clean and helpful staff.
Stayed in November 2023
Reviewed: 10 April 2024
Hima
United StatesThere are no comments available for this review
Stayed in April 2024
Reviewed: 25 March 2024
Noli
MexicoThere are no comments available for this review
Stayed in March 2024
Reviewed: 11 March 2024
Evelyn
United StatesThere are no comments available for this review
Stayed in March 2024
Reviewed: 21 February 2024
Laura
United KingdomThere are no comments available for this review
Stayed in February 2024
Reviewed: 18 January 2024
Hector
MexicoThere are no comments available for this review
Stayed in January 2024
Reviewed: 12 January 2024
Jeremy
SingaporeThere are no comments available for this review
Stayed in January 2024
Showing 1 – 25
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