There was not hot water in the shower and the light in the bathroom wasn't working. We also found a gecko in the room.

Great installations. Room was spacious and comfortable. Great view from the room.

Stayed in October 2024

From the moment we arrived, we felt warmly welcomed. The atmosphere was relaxed yet well-organized, creating the perfect balance for a getaway. The breakfast was a highlight of our stay, and the rooftop space provided a lovely spot to unwind. Overall, I highly recommend Hotel Aires to anyone traveling to Bacalar

Stayed in October 2024

The view was not pointing to the Lagoone, but you have the rooftop very close.

The staff, from cleaning staff to Hostess

Stayed in October 2024

The hotel is located near the night music club. The hotel provides with the earplugs so you can manage the sound (which for me worked well with one night exception) , but you learn that only after arrival. How ever the loveliness and general comfort of this hotel is worth of this little discomfort.

The lovely, beautiful, clean and cosy hotel with wonderful staff, located near the publicly accessible beach. Generalny a fantastic stay.

Stayed in October 2024

Only disappointment was that the pool is very small so with other guests using it, not a place to hang out. All services are cash only.

Breakfast delicious, location superb, rooftop garden lounge terrific. And multilingual staff extremely helpful.

Stayed in October 2024

Cutest Boutique hotel, great location in with amenities near by, Roof top area so neat. They also serve a full breakfast home cooked on site. The Huevos Rancheros were exceptional.....

Stayed in September 2024

The woman in reception was not that friendly and when you asked her a question it was like you were bothering her. We switched rooms half way through our stay and checked out of room at 12 on the dot and asked if she could prioritise our next room as we were working in their restaurant area that has no ac and our bags all over the place. She really didn’t care and instead all other rooms were cleaned before ours. Even the room we checked out of was cleaned before ours! Small details like that would have gone far. Also would be great to have a fan in the dining area as there is no breeze up there.

The breakfast and location were great. The rooms were great.

Stayed in September 2024

struggling to find anything.

from the moment I got there, the gentleman at front desk was fabulous. assisted me with tour bookings, restaurant recommendations and taxis. the room was as pictured, no lagoon view, but you can see it from breakfast and rooftop. the pool was great, the breakfast was outstanding. location was perfect and central. 13 minute walk from ADO bus stop. lagoon also a short walk.

Stayed in September 2024

Nothing

Super clean and friendly staff food was amazing

Stayed in September 2024

Pillows could be improved.

Such a lovely hotel! Really comfortable and great location.

Stayed in July 2024

The bed is a little hard. They have about 5 roosters on the farm next to the hotel, take good earplugs.

Staff was super friendly and accommodating. The hotel is fairly new, so everything is in top shape, the wall paintings are gorgeous. Rooms are cleaned daily. Breakfast is simple but very good and fast service. We did not use the pool. Mr. Taco, a very popular restaurant, is right across the road.

Stayed in July 2024

There was a lot of noise to late in the night from a nearby dancebar

Very nice surroundings and location! Lovely room with a great aircon!

Stayed in July 2024

A fan in the breakfast area would have been nice since it is so hot. There was some music noise in the evening from surrounding establishments however this was expected based on previous reviews.

The front desk personnel greeted us and answered our questions about the area. They booked a tour for us that we enjoyed. We were happy with our room and the facilities. The hotel is beautiful and we enjoyed the pool. It was in a convenient location and it was easy to walk to the main square and restaurants. The included breakfast was excellent.

Stayed in June 2024

Unlike many other properties of the same standard in Bacalar, this one does accept children. Might not be your best bet if you’re looking for peace and quiet around the pool.

Great location, spacious room, working AC, kind reception staff

Stayed in June 2024

Wifi was terrible. Basically we didn’t have any…

The place was really beautiful, really nice located and breakfast was top! Staff really friendly.

Stayed in June 2024

we loved everything.

We loved it here! perfect location for exploring downtown Bacalar, the pool was refreshing and the AC was strong. we slept like babies! FANTASTIC breakfast too. thank you

Stayed in June 2024

The ac ran all the time did not feel like the room ever cooled enought when they clean ur room they turn off the ac so when u get back it's hot again

Stayed in May 2024

The staff was great, specially Gabriel who was very friendly, knowledgeable and helpful.

Stayed in May 2024

Nothing in particular. I understand because of tropical weather & location...the place is full of lizards & bugs, but in no way I would rate the place low because of that.

Architecture & overall decor of the place is beautiful. Staff is very helpful, they helped us to book a boat tour & also suggested places to eat. 5-7min walking distance from the centro & some good restaurants.

Stayed in May 2024

The reception was empty half the time so maybe it needs more staff. We paid for our laundry to be done and they said it would take 24 hours. Come the next evening at 6pm we had to ask for it back; it was clean but was given to us in a wash basket just out of the dryer so be mindful as we had to leave the next morning. This place has no bar but you’re free to bring your own which was nice.

The pool was lovely and quiet when we were there. Breakfast in the morning was lovely with lovely staff. The reception helped us book excursions and taxis when we needed them.

Stayed in May 2024

Simple but very comfortable accommodations. Very friendly and helpful staff. Great view of lagoon from the rooftop chill area.

Stayed in May 2024

Quiet and friendly staff. Very clean!

Stayed in May 2024

No hot water in the shower Wifi is not great We were on ground floor, so no stairs but dont know about other rooms

Location is great Rooms were comfortable and staff was nice

Stayed in January 2024

Everything from the room to the stunning balcony view and staff were all incredible.

Stayed in February 2024