Great location, very well appointed room with all we needed. Friendly, helpful staff who wen above and beyond to make us welcome.our flight to MEX was moved back by 12 hours to 10 pm. The hotel was fully booked so a late check out form our room wasn’t possible. However the owner went above and beyond to move things around an allowed us to stay in a semi completed room without charge which was hugely appreciated.

Stayed in November 2024

Friendly and welcoming staff, couldn't do enough to help and makes us feel welcome :) Perfect location downtown close to all the sights and great places to eat Lovely room (great size and very spacious, comfy bed, big shower) Continental breakfast, water, coffee etc. A really charming property with quirky details throughout Exceeded our expectations in every way

Stayed in November 2024

Nothing

Great service

Stayed in November 2024

Nothing. Everything was perfect. Can't wait to stay again with our next visit to Merida.

Everything was perfect. Location, pool, facilities and decor. Breakfast was excellent, healthy. The staff and owners were all so kind, friendly and attentive.

Stayed in November 2024

Nothing

Nice clean room...fantastic staff...good location Highly recommended

Stayed in October 2024

Clean, comfortable and convenient. Highly recommend this very friendly and accommodating property.

Stayed in October 2024

The breakfast was very limited but the fruit platters generous.

The location could not be more central. Spent 3nights in room 8. Which was incredibly spacious. It had a massive private balcony/corridor overlooking the gardens. Numerous sockets and charging points by the bed. Plenty of hangers. The whole place was spotlessly clean. The shower was huge and the toiletries heavenly. The pool was large enough to swim in. The French owner could not do enough for us. I would recommend anyone to stay here, especially in room 8.

Stayed in October 2024

Nothing

Highly recommended! They immediately offered us water at check in and staff were helpful and flexible with everything. The room was super spacious, beautiful bathroom and comfortable large bed.

Stayed in October 2024

n/a

Wonderful hotel- great location-excellent facilities-super friendly and helpful staff. One of the best hotels we have ever stayed in. Can’t recommend it highly enough

Stayed in September 2024

Not an issue for me but room did not have any views.

Great room, location, staff and breakfast.

Stayed in September 2024

Nothing

The staff were very friendly and extremely attentive. The room was big and clean with no mosquitoes. Pool area was nice. I couldn't recommend this place enough!

Stayed in September 2024

Everything was perfect I would come back when I’m Merida for sure.

We loved our suite’s design, the room was so confortable, the owners were so welcoming and helpful, the pool was so nice, we Really recommend the junior suite with balcony if it is available as the space is beautiful

Stayed in September 2024

Nothing we enjoyed the stay.

One of the best boutique hotels in Merida you get value for your money here. Friendly staff, good location and super large big rooms.

Stayed in August 2024

The only thing that could have been better is if I had more time to stay there.

The rooms are large, well decorated and very clean. The location is perfect. The hospitality in the service provided and friendliness and warmth of the staff is excellent, and I am so greatful.

Stayed in September 2024

Our bedroom was quite dark but this didnt bother us much as we were out and about all day

We loved this hotel during our stay in Merida, The staff were incredibly attentive and kind - always offering us coffee etc. The room was really nice and we managed to make good use of the lovely pool. The location was perfect - right on the high street and close to restaurants etc. The shower in the bedroom was very cool too. Would definitely recommend this hotel !

Stayed in August 2024

Wonderful owners and staff, we were so well looked after. The place truly exceeded our expectations. It’s in a great location, the rooms are spacious and really well decorated and the pool is amazing for a dip during the heat. Would highly recommend staying here when visiting Merida.

Stayed in August 2024

Loved all of it. Cannot think of a single complaint.

Everything. Best hotel I have ever stayed in. Saltwater pool very important for me as I'm sensitive to pools with lots of chlorine so I was able to enjoy this one for hours without any worries. Stayed in Merida for AFHF 2024 in the heat of June and I am so thankful I splurged out on a nice hotel because there was nothing I wanted to do out and about in the June heat. Worst time of year to be there but this luxury hotel made it bearable, and enjoyable even. Walkable neighbourhood with lots of restaurants, cafes, and shops nearby. Hotel was not offering breakfast or food but they did make espresso drinks and have cold bottled water. The mini fridge worked well and I was able to stock it with snacks from the local supermarket so I was sorted. Air conditioning got super cold worked very very well

Stayed in June 2024

Nothing not to like

The staff was attentive and warm. It felt like a B and B with larger rooms and all the amenities of a luxury hotel.

Stayed in August 2024

Nothing

Spacious, comfortable and clean room with good aircon and a good pressure shower Staff were friendly and helpful It was in a great location with lots of great food and drink options nearby Nice continental breakfast Lovely pool and pool towels provided

Stayed in August 2024

Ideally located in the heart of Merida. Super friendly staff. The room was huge and comfortable. The swimming pool is nice and quiet. Highly recommended.

Stayed in August 2024

Everything

Stayed in August 2024

Everything, location, amenities, staff

Stayed in August 2024

Not applicable

The location is prime and centrally located and nearby to all - tourist attractions, great restaurants, shopping, pharmacies and bus stations! Above that the facility is pristine and its decor absolutely gorgeous. And the icing on the cake is the staff - incredibly attentive, professional and nice!

Stayed in August 2024

Nothing. (Though I might suggest they check the shower because it has a tenancy to drip a bit even after you finished and shut the water off.)

Very comfortable hotel conveniently located near everything. We loved our stay. The staff is super friendly and helpful; the room lovely; the location perfect. The A/C worked well, and there was a ceiling fan to supplement or use instead, which facilitated good temperature regulation of the room. There was a mini-fridge in the room, abundant bottled water, free coffee, info on cultural activities… highly recommended!

Stayed in August 2024