Small number of staff. Uncontrollable Air-condition. Lack of Service such as food service after 10pm

Old charm. Location. Courteous Staff.

Stayed in September 2024

Teenagers and young kids should have a separate swimming area. You are bombarded by balls being kicked around and youngsters being impolite! Parent supervision lacking! Is there a life guard?

The Grand is back in Grand Coloane!!! Staff extremely friendly and helpful. Swimming pools clear as crystal!

Stayed in September 2024

-Waste - it's been highlighted many times before by reviewers, but any stay at Grand Coloane will generate lots of waste. Plastic bottles, single-use room amenities, plastic wrap on the room service food, and a paper-based check-in/out all seem very antiquated at a time when hotels are increasingly becoming more sustainable and guests are demanding more eco-consciousness. Even the beach outside the hotel is covered in plastic rubbish, which is really sad. -It's so old-fashioned – the decor is at least two decades out of date and the place smells musty. You really get a sense of faded glamour when you walk in. The bones of the building are incredible – it's such a unique location. With a bit of vision and creativity, it could leverage its seclusion, history and distance from the Cotai Strip bling to easily become Macau's super-glam quiet-luxury hotel for those in-the-know.

-The staff are great - we had a party where guests from numerous rooms all gathered in one room to drink until the small hours, and they absolutely just left us to it. -The huge size of the rooms and terraces. -There were lots of fun games and toys for kids in the pool area. -Room service drinks weren't horribly overpriced. -The breakfast is amazing. -The outdoor garden/pool area is beautiful. -It's so quiet, especially at night.

Stayed in September 2024

But because the hotel is not close to the city centre you have to plan ahead with fetching a taxi. the staff is usually very helpful in organising one, but if several guests want to leave at the same time you might wait for a bit. We tried to organise a taxi ahead of time, but at the reception we were told it's ok to just ask for a taxi 10 min ahead of departure. At the end we waited more then half an hour.

The location is superb if you want to be away from the hustling and bustling city centre or the big malls. You can enjoy beach, parks and trails close by. The outdoor pool is why people are normally coming for. There is also indoor pool, a tennis court, a gym and a spa. The breakfast buffet is great too.

Stayed in September 2024

Lorrie and Doris at the Front Desk were amazing and super hospitable to us. Definitely one of the major highlights of our stay

Stayed in August 2024

Your staff around the pool were excellent and especially friendly and helpful, especially Eva.

Stayed in August 2024

Pillow & mattress not so good.

Fantastic place. Have visited 7 or 8 times now & plan to keep returning! Relaxing & spacious!

Stayed in August 2024

The hotel needs some renovation. Some parts of the hotel look like they were busy in the past and are now slightly abandoned. It would be nice to have a bit more time slots for the shuttle bus.

It is a charming place with a nice location for a relaxing vacation. It is relatively easy to get to the attraction places. Rooms are large and comfortable in an old-money style. It is possible to swim in the pool in the late evening, which is quite rare if you rely on the experience with European, Turkish, and Egyptian resorts. Stuff requires a special note! I found them helpful and supportive.

Stayed in June 2024

It needs a renovation

Space and resort style

Stayed in August 2024

Love this place. Great location . Awesome pool. Super breakfast . Staff are very wonderful!

Stayed in August 2024

Some of the facilities could use a bit of a renovation but overall good.

The pool and breakfast were great. Had a nice family time. Not too overcrowded which was great.

Stayed in August 2024

Outdoor swimming pool water temperature was a little too hot for our liking. Especially in a hot summer day.

Rooms are spacious, staff are very accommodating and facilities are great for children. Breakfast buffet had plenty of options and food was tasty.

Stayed in August 2024

There is no snack shop or machine in the hotel.

I love the seaview balcony and breakfast room service.

Stayed in August 2024

The facilities of the hotel are slightly dated and much needed upgrade and renovation!

The location is my favourite part of Macau! Very relaxing and resort like!

Stayed in August 2024

When there are few people, the Pool Bar (Service) is unavailable. I think they should be consistent with offering that service. Also, there is a gym of good size, but some equipment is old, and some functions are not working. They could do it by upgrading some of the equipment.

We are happy guests from Hong Kong. We love the location of the hotel. It is nice green, quiet, and not far from the strip if you want to go there. The rooms are a great size, and the beds are very comfortable. We also love the breakfast. The buffet is excellent value for money, and many fresh food choices are available. The resort pool is relatively shallow but a great size, and you can find many places to sunbathe around it.

Stayed in July 2024

Breakfast could be better. Chinese restaurant was also average.

Great pool, my kids had great fun there.

Stayed in July 2024

in general it very good except no more shuttle bus to city center

this a wonderful hotel resort far away from old Macao city center but near the Cotai

Stayed in July 2024

Unexpected late check in process was not enjoyable

Quite and peaceful place for family vacation

Stayed in July 2024

Non availablility of shuttle bus

The location of the resort just opposite to the sea

Stayed in June 2024

Food was not consistent

Liked the service.

Stayed in July 2024

Since the hotel remains mostly the same, it really should be well maintained and in some places that’s not the case and it’s a shame.

I’ve known Grand Coloane since I was a little girl and I’ve loved it ever since, so, for me, it’s very nostalgic to come back. The location and the hotel itself is beautiful and different to any hotel in Macau. The pools are great and with a relaxing ambiance. The hotel still remains mostly the same, conserving a vintage feel and I appreciate that.

Stayed in July 2024

The landscape is great, definitely a break ! To reach the hotel, the queue to get a taxi was pretty long, we found a private one. I guess better to arrange upfront with the hotel if possible...

We enjoyed the pool, the breakfast and the room. Charming resort to have a break !

Stayed in July 2024

the shuttle can be more often and go further be perfect. somewhere be update.

we love the room even we feel it is not up to date, but with the balcony and the beach view. we tried two restaurants that they provide good chinese food and breakfast. we tried dinner with indian food it was good too,the soup it's little salty other then that the bread with stuff chicken is delicious. the service was nice. I appreciate them.

Stayed in June 2024

room nice, big balcony. breakfast expansive and delicious. kids loved the pools.

Stayed in April 2024