Need to ring the door to enter so if you're coming and going multiple times per day then you feel like a nuisance as someone must let you in. While the Riad is in the quieter area of the Medina, there's still lots of noise from the alley should your window face it (cats fighting, dogs barking, roosters, etc). Occasionally heard other guests. Stairs are narrow and many so could be an issue for those with mobility issues. Need to pay cash.

Location was perfect - in the Medina but on the quit side of things. Breakfast was good. Loved the interior as it was typical Moroccan. Patio is a great place for breakfast and views. All staff are very friendly.

Stayed in May 2024

No major complaints. Bathroom needed some dusting and was a little cramped but room was comfortable and cool.

Staff fantastic, family run, very helpful and friendly. Breakfast good. Dinner provided at request and staff bent over backwards for us given prayers and ramadan to make sure we still ate. Good location. Very kind owner who provided us with bottles of water as we left.

Stayed in March 2024

It might be a bit perplexing to get to the hotel.

The staff members Mahmood and Hadbaa were kind and accommodating. Given me vital local information. It was a superbly maintained accommodation, and the breakfast was typical delicious Moroccan.

Stayed in April 2024

Nothing

It was in the old town, and at first I arrived at this inn while getting lost, but the inside of the building was clean and wonderful. The owner was kind and lent me a laundry bucket. When I was hanging the laundry on the rooftop, I blew it away by the wind, but the owner was excellent and found it. All the staff were friendly and had a pleasant experience.

Stayed in May 2024

The place is amazingly decorated and you get what you see in the pictures! Mahmoud and Habdae made us feel like at home! They gave us so many tips about the city and Morocco in general! We took a cooking class at the rooftop and it was so much fun!

Stayed in April 2024

Cozy, authentic Riad. Machmoud and Hadba were the best! They took such good care of us and the cooking class was amazing. The terrace has an nice view and was perfect for watching the sunrise at breakfast or an evening with new friends. Our host were available 24/7 and didn‘t leave any wish unfulfilled.

Stayed in April 2024

Absolutely charming Riad with incredibly wonderful staff! Will definitely book again!

Stayed in April 2024

Light in the room was kinda dark. The rest are okay!

This Riad was stunning! Every corner of this place is good for the eye. Location was also near the Tannery, but if you wanna go to the Medina, you have to take taxi that will take around 5mins.

Stayed in April 2024

Standard room is a bit small.

The staff. 24h top service! They arranged everything for us (food, guides, excursions...). Thank you Mahmoud!

Stayed in April 2024

The staff was really nice and the riad as a whole was one of the nicest we saw and stayed at. It is in the heart of the medina and you can park your car in an underground garage just outside the walls.

Stayed in March 2024

Nothing

I loved everything about the property! The riad was very tastefully renovated and included its history. It was central and at the end of a main route through the medina which made it easy to find once you got your bearings. Most of all though, I loved the staff. Aya was quiet and reserved, but very sweet and made sure we had our breakfast in the morning. Mahmoud, (with an h) the jack of all trades, was an absolute gem! He makes this riad very special. He’s a gentle soul who has a calming presence in the middle of all the mayhem that is Fez. If you need anything, Mahmoud will organise it; SIMS, tours, cooking classes, taxis, advice, explanations, or just a quiet chat….. I thought he was awesome, as did everyone else I spoke to. Breakfast was delicious; breads, jams, cheese, yoghurt, fresh orange juice and eggs, however you would like them. I recommend the cooking class which I, unfortunately, did not get time to take. I did share the end result of one, however, and it was a restaurant standard feast! Thanks for making Fes such a great experience everyone!!

Stayed in March 2024

In a narrow and dark street

Mahmoud was very friendly and friendly. He made our stay comfortable and pleasant one. We booked a cooking class with him and an another woman. It was such a great experience going through the souq with him and to cook together. We would highly recommend this Riad and the cooking class. Thanks for all Mahmoud!

Stayed in March 2024

Very clean and comfortable

Stayed in March 2024

The riad was nice, good location although for the first time it's tricky to find it. However, the manager Mahmoud kindly agreed us to meet and walked us through the tiny streets! He was the best manager that we've faced throughout our two weeks trip! He ordered food for us, organized tour in Fes with a great local guide and did so much more for us! We really appreciated it! We also liked riad for its multiple service options - from various tours to hamam and etc.!

Stayed in March 2024

We were happy with everything.

Our host Mahmoud was absolutely terrific. The food was great and the riad itself is stunning.

Stayed in February 2024

Excellent location, and most kindest staff. Mahmoud and his team were very helpful with everything. I also recommend taking the cooking class!!

Stayed in March 2024

Good location near Medina, but almost accessable by car.

Stayed in February 2024

Mahmoud deserves a raise! he makes this place better than great. he makes it outstanding!

We thoroughly enjoyed our stay at Riad Kassim. it was so beautifully decorated, perfectly located, we felt so welcome & the staff made us feel right at home. Mahmoud was literally the most magical, nicest human being I have ever had the pleasure of coming into contact with. there was no hesitation when helping with directions, he took us to places and came back to pick us up when we went somewhere & always replied so quickly. we even had a chance to cook with him upstairs on the most beautiful terrace. Honestly, if I would have known how wonderful a visit this would have been I would have stayed longer. I will most definately be back. the aesthetic was so pleasant & Aya is such a beautiful soul. thank you for treating us like family Dar Kassim!

Stayed in February 2024

Really nothing. Some water stains on the glass door in the bathroom, if you are really picky. However overall it’s very clean and comfortable.

The Riad itself is as stunning as it shows on the website. Would rate 12/10 for the hospitality of Mohammed. Aya is so sweet and kind!

Stayed in February 2024

Easily the most amazing space we stayed in in all our travels across Morocco. The riad itself is like a work of art, every corner detailed with artwork, colour, geometry, plants, stained glass. The rooms are so beautiful and spacious and the room service is excellent. We were so grateful to have met Mahmoud, who went above and beyond to show not just hospitality, but generosity and real friendship. Aya and the owner were also lovely souls. We were connected with a tour guide (Najib) through the riad and got an insider's eye into Fes' history, spirituality, and exquisite craftsmanship. Most special I think was Mahmoud's cooking class - we went through the souk to collect our ingredients together and then spent the evening making a sumptuous tajine together. We wish we could have stayed longer and will definitely be back. Thank you, thank you, thank you! 12/10 stars!!

Stayed in February 2024

The riad was very beautiful and the staff Mahmoud was very friendly and helpful. He helped us with SIM card, money exchange, tour information and led us to nearby restaurants (it is really easy to get lost in Medina). We enjoyed our stay there!

Stayed in February 2024

Nothing.

We loved the Riad. It was very comfortable and Mahmoud was an incredible manager and took care of us. He was very helpful and we really enjoyed our stay at Riad dar Kassim. We will definitely be back soon.

Stayed in February 2024

Nothing I did not like

The best thing about the riad is the people who run the place. Everyone was exceptionally helpful . One staff member even helped me look for a specific location in the medina that would’ve been difficult to find by myself.

Stayed in January 2024

Nothing really, all was great

The property is in a key location of Fes el Bali. It is situated in the medina m, but still very close to the main roads accessible by car, which makes it comfortable when arriving from the airport. The staff was amazing, Mahmod is one of kind. Welcoming, kind and very helpful. He didn’t hesitate in pointing us in the right directions and always provided with great advices

Stayed in January 2024