Place Mohammed VI, 32000 Al Hoceima, Morocco
#46 of 86 hotels in Al Hoceima
Guests' ChoiceBased on 200 hotel reviews
7.1Cleanliness
7.6
Comfort
7.7
Location
9.2
Facilities
7.1
Staff
7.8
Value for money
6.5
Free WiFi
7.6
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End of dialog contentReviewed: 29 August 2022
Benlemlih
MoroccoAlmost attached terraces
Location / safety / staff
Stayed in August 2022
Reviewed: 27 August 2022
Mohammed
United Kingdomlocation, decor and large
excellent location the appartement has a beautiful view direct to the sea
Stayed in August 2022
Reviewed: 12 August 2022
Yassin
Morocco- During one week, one elevator was out of service, all the person are claiming about this, they were working just with one, that cause lot of delay sometimes goes to 10min waiting to go down, it’s very hard for a pregnant women, - No restaurant, limited choices, not as per the menu - Bad service related to people not qualified, - No manager or responsible, to hear the problem of visitors, - The card room should be re-coded every days, during all our statements (the card was located separately not with phone or RFID reader) - The cleaning service is fast, but not perfect
Stayed in August 2022
Reviewed: 12 August 2022
Yassin
Morocco- During one week, one elevator was out of service, all the person are claiming about this, they were working just with one, that cause lot of delay sometimes goes to 10min waiting to go down, it’s very hard for a pregnant women, - No restaurant, limited choices, not as per the menu - Bad service related to people not qualified, - No manager or responsible, to hear the problem of visitors, - The card room should be re-coded every days, during all our statements (the card was located separately not with phone or RFID reader) - The cleaning service is fast, but not perfect
Stayed in August 2022
Reviewed: 9 August 2022
Yassine
Moroccothe main swiming pool, my wife is treating a skin irritation due to unclean swiming pool
the swiming pool wasn't clean
Stayed in July 2022
Reviewed: 30 July 2022
Ana
PortugalVery crowded breakfast with lack of dish
Beach front
Stayed in July 2022
Reviewed: 27 July 2022
Hani
Qatarpoor maintenance poor air conditioning poor breakfast
sea view location
Stayed in July 2022
Reviewed: 19 July 2022
Mahboob
United KingdomToilet and shower are seperate rooms no water in the toilet for washing had to fill water bottles Woodfloor infront of the showers rotten and broken had to cover it with towels no tea or coffee provided. Restaurant try to order food several times during the day for my kids. And firstly no one spoke english. All i understood is that the restaurant is closed. And there is no other place to buy food nearby . The king size bed us joined together with 2 single beds with gap in the middle Not enough plug sockets to charge your phones. Carpark lift not working had to walk up and down two flight of stairs with kids
View was good. Clean room.
Stayed in July 2022
Reviewed: 15 July 2022
Mohammed
United Kingdomroom is very dirty nobody clean there
they don’t have any people for service not work Wi-Fi cat to come in the room nobody is listening Customer Service and other service kitchen very bad
Stayed in July 2022
Reviewed: 29 June 2022
Souhail
Morocconothing
the view
Stayed in June 2022
Reviewed: 29 June 2022
Laaroussi
United StatesBad smell of parking lot
Friendly staff ; beautiful area and view
Stayed in June 2022
Reviewed: 6 June 2022
Mohamed
MoroccoMaintenance tasks closer’s to the hôtel during the weekend - trafic disturb
Friendly Staff very helpful Nice view from the balcony and very nice beach to swim good location closer to the port with very good fish restaurants
Stayed in June 2022
Reviewed: 30 May 2022
Khawla
MoroccoQuemado has the best water I've ever seen in Morocco It was my first time to visit the city but it's definitely not the last And mercure is the best hotel in the city because it offers you the best view of Quemado beach especially when you open your eyes of it
The view was exceptional and the staff was welcoming
Stayed in May 2022
Reviewed: 8 March 2022
Abubakar
United Kingdompool wasn’t open
location and rooms
Stayed in March 2022
Reviewed: 8 October 2021
Sabrine
United Arab EmiratesFacility needs new furniture arrangment
The staff was very cheerfull and helpfull
Stayed in October 2021
Reviewed: 7 October 2021
Fahed
KuwaitThe beach was not private, and non-residents could enter it free of charge
A very nice resort with a beautiful view of the sea And the service is excellent Thank you very much to all the staff at the resort, especially Ms. Wisam at the reception To help us in all areas
Stayed in October 2021
Reviewed: 5 October 2021
Adil
MoroccoStaff was not very helpful. Sanitary measures are not taken. Breakfast is bad. Check-in experience was not welcoming (the parking garage is dark, smelly and dirty). No instructions were given by the Check-in staff. Very small rooms and not very clean hotel in general. Shortened my stay by 1 night.
The location is good but the beach is crammed.
Stayed in September 2021
Reviewed: 26 September 2021
Houria
MoroccoThe hotel was great the view was breathtaking and the staff is what made our stay exceptionnal. So thanks to taoufik yassine fattah amine and oumaima for making our trip unforgettable
Stayed in September 2021
Reviewed: 22 September 2021
Yassine
MoroccoThe elevator to the parking lot is broken so we had to take the back stairs all the time to get access to my car. The breakfast was modest. Noisy neighbors. The swimming pool of the hotel is closed but the other one is open. No towels in the swimming pool.
The view is amazing. Some of the staff is very helpful. The security guards are very polite and helpful.
Stayed in September 2021
Reviewed: 7 September 2021
Josh
MoroccoNothing, maybe the price it was a bit expensive but it worth it to be honest
Everything was excellent i really enjoyed my stay and i strongly recommend it to anyone who has doubts about choosing it
Stayed in September 2021
Reviewed: 10 July 2023
Anonymous
CanadaThe bed (double) and the noices
The view and the breakfast
Stayed in July 2023
Reviewed: 3 July 2022
Anonymous
Morocconothing
everything
Stayed in July 2022
Reviewed: 14 June 2024
Younes
United StatesThere are no comments available for this review
Stayed in June 2024
Reviewed: 19 November 2023
Wissal
SpainThere are no comments available for this review
Stayed in August 2023
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