The buffet can be improved. Mostly the same every time.

The staff are great, friendly and helpful. The atmosphere is fantastic and they are always in a holiday mood.

Stayed in June 2024

Food and staff were wonderful Facilities fantastic

Stayed in May 2024

Arrival at the hotel could have been better, the kids beds weren’t made up and weren’t made up until 11pm at night. The safe didn’t work either so had nowhere to leave belongings for nearly a whole day until it was fixed, which wasn’t great.The kids beds were extremely uncomfortable and hard.

The facilities were great and the food was excellent

Stayed in May 2024

Unfortunately I left my cardigan at dinner one evening and it was not returned to me; I can only assume a member of staff took it. The pool water was very cold despite the warm weather.

Nice dinner, good variety, friendly staff, our kids loved the waterslides

Stayed in May 2024

Very good for families with kids. Tye kids club was excellent. Staff were able to engage with our kids in English and involve them in all the activities while we were away enjoying some relaxing time.

Stayed in April 2024

Not everything was available at the buffet, for example breakfast only had basics for first hour or service until staff arrived to make things like pancakes and morrocan tea. A lot of the food was cold. Drinks basic and watery.

Pool was heated to 30 degrees so you could swim even on cold days. Buffet was good, site was well maintained.

Stayed in March 2024

Our stay at Kenzi Club Agdal Medina surpassed all expectations, offering a truly exceptional experience from start to finish. The culinary offerings were a highlight, featuring a diverse array of dishes at every meal. From the delectable breakfast spread to the flavorful Moroccan dinners, there was something to satisfy every palate. The themed kitchen nights added an exciting touch, providing guests with an opportunity to explore different cuisines. Accommodation-wise, the rooms were impeccably clean and spacious, perfectly suited for families. We appreciated the attention to detail in ensuring our comfort throughout our stay. The heated pool was a favorite spot for relaxation and recreation, providing a haven for both adults and children alike. One of the most memorable aspects of our stay was the exceptional service provided by the staff. Their genuine warmth and hospitality made us feel truly welcomed and valued. They went above and beyond to ensure that every aspect of our stay was perfect, from personalized interactions to prompt assistance with any request. After experiencing such unparalleled hospitality, we made the decision to return to Kenzi Club Agdal Medina after a brief stint elsewhere, and it was undoubtedly the right choice. Our final days in Marrakesh were filled with joy and relaxation, thanks to the outstanding service and amenities at the hotel. While our experience was overwhelmingly positive, we do have a couple of suggestions to further enhance the guest experience. Firstly, we recommend assigning a staff member to assist with serving ice cream, particularly during peak times. This would help prevent spills and ensure that all guests, including children, can enjoy this delightful treat hassle-free. Additionally, installing changing stations for babies in both the men's and women's restrooms would greatly improve the convenience for families traveling with infants.

Stayed in April 2024

The resort had 3 swming pools. One swming pool was heated 31 degree! One swming other pool : the biggest one was not heated but was warm enough when we were there and had some slides the kids loved it. Finally the last swiming pool was for the smaller kids and was perfectly located it also had a smaller slide and was perfect for up to 5 years old kids.

Stayed in April 2024

Drinks by pool weren’t great

Rooms excellent

Stayed in February 2024

The heated pool was very deep, and all one level which was hard with a baby. The food was the same every meal (nice, but got a bit boring). You have to pay for the spa use (10 euros to use just the pool) and there are no jacuzzi or sauna facilities, and the treatments were booked up for a week. The Moroccan restaurant had no availability whilst we were there, and the only other option was the buffet. The children's facilities were very basic and tired - all the grass around the play areas was muddy and a lot of the sporting facilities weren't great. I would say this is more of a 4 star resort than 5.

The staff were amazing, especially with our daughter, and were so attentive asking if we needed anything and bringing us a high chair. The heated pool was nice, but the other was too cold during the time that we were there. The staff in the baby club were lovely too. The shuttle bus was very useful but you had to book a day in advance.

Stayed in March 2024

Nothing

Everything was exceptional thanks to the hull staff and to the manager MR.YOUNES for their hospitality

Stayed in March 2024

Our room was a little bit far from the pools and restaurants but with a hotel this big, someone has to be further away. Our complex did have its own pool which would have been excellent if we had been visiting in the warmer months of the year. The soft drink (pop/soda) was not refrigerated in the restaurant, these would have been better cold. However, staff would get you some ice if you requested it.

The facilities and food were lovely. The staff were very helpful and knowledgeable about the facilities in the hotel and around Marrakesh. We have a beautiful mountain view from our balcony which was lovely. The entertainers were excellent and the kids loved spending some time at the kids club and dancing in evenings at the kids concert. The staff really worked hard to entertain the kids and make sure they all felt included.

Stayed in February 2024

I will recommend and will go back. I would like to thank all the staff for their kindness and professionalism. They were superbespecially Houria.

Stayed in February 2024

Coffee machines

The stuff were nice and continuously asking if we needed something. They were also seeking feedback regarding the quality of the provided services.

Stayed in February 2024

cold pool not deep enough

hot pool very good

Stayed in February 2024

Dated rooms and 3 star amenities in the rooms...staff need better training and rooms and facilities need updating

Riad style rooms and greenery with natural environment well kept and managed...food service was really good and evening entertainment was really good..

Stayed in February 2024

The WiFi system wasn’t very efficient. And the Atlas restaurant needs to fix their coffee machines.

The entertainment staff was exceptional. They worked so hard from early in the morning until late at night and always had smiles on their faces. They interacted very well with the guests and were very helpful. Thanks to Latif and his crew for the dance shows, the cooking class, acquagym, and Arabic classes. They deserve a lot of recognition!

Stayed in February 2024

Staff at check in could be better / smile. The ladies at checkin seemed to be always talking in twos or threes. Staff at dinner need to clear tables faster and have a boss to make sure this happens! I was at dinner and there were no clean tables

Great pools / animation team / good surroundings and decor

Stayed in February 2024

Perhaps making the shuttle more accessible(required booking a day ahead) and more frequently would be useful as the city centre is a bit far off.

I really enjoyed my stay here,especially being a child friendly place that made the stay very pleasant.

Stayed in January 2024

No hearing. Was a little cold

Very good

Stayed in December 2023

Absolutely! The Kenzi Club Medina Resort in Marrakech is truly a gem. The resort offers a perfect blend of luxury and Moroccan charm. The lush gardens, spacious rooms, and attentive staff create a welcoming and relaxing atmosphere. The variety of dining options caters to different tastes, and the pool area provides a serene oasis. The cultural richness of Marrakech is easily accessible from this resort. Overall, a delightful experience awaits at the Kenzi Club Medina Resort.

Stayed in December 2023

The rooms could use a bit refreshing and if you book an excursion with the hotel is double the prive.

I recomend for families. We were her at Christmas, the outside pool is heated to 30 degrees celsius, our kids loved the kids club and I enjoyed the extra activities with the animation team. Hotel is in a nice location, close to the center. The food does get repetitive.

Stayed in December 2023

Very noisy all day, garden construction going on right outside our room! Bathrooms poorly equipped

Very friendly staff, lots of organized activities, good ambiance

Stayed in December 2023

I had to book an extra day that I didn't use because the minimum booking was six days while my holiday was five days only.

Great hospitality friendly staff variable activities to do Children parties Nice food

Stayed in December 2023