1, Rue Bani Marine, Médina, Medina, 40000 Marrakech, Morocco
#1158 of 1,193 hotels in Marrakech
Guests' ChoiceBased on 142 hotel reviews
6.3Cleanliness
6.9
Comfort
6.8
Location
8.7
Facilities
6.4
Staff
7.5
Value for money
7.1
Free WiFi
6.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 7 November 2024
Olga
PolandThe bathroom was not cleaned well also the sheets on the bed as well.
Staff that was very helpful
Stayed in November 2024
Reviewed: 31 October 2024
Sinead
Irelandtoo dirty, bed linen, floors
amazing location
Stayed in October 2024
Reviewed: 9 September 2024
Mohammed
MoroccoWe had to request more toilet paper and towels from the staff at the front desk which they were happy to offer, but a bit annoying that we had to ask. There was no hot water coming from the shower, only cold, although there was hot water coming from the sink. The bedside lights were not working but we didn’t mind much. Overall, the only major downside was the cold water from the shower, but we didn’t end up asking about it.
I liked the location. It was close to Jema el fna, khoutbia mosque and restaurants etc. The bed was very comfortable and the room was clean. The staff were quite friendly too. We were offered a balcony room which we were happy with. Also the air conditioning was working and was a life saver whilst staying in Marrakesh. The TV was also working.
Stayed in September 2024
Reviewed: 4 July 2024
Becky
United KingdomThe cleanliness.
Conveniently situated.
Stayed in July 2024
Reviewed: 4 July 2024
Becky
United KingdomIt’s very basic. The shower head was rusty. The shower had mould all around the sides and doors. There was no toilet flusher, so we had to use a spoon to flush the toilet. Some of the switches were hanging off the wall. The bedding was filthy and didn’t get changed the whole time we were there. We wasn’t offered toilet roll top ups during our stay.
I liked how close to everything we were when staying here.
Stayed in July 2024
Reviewed: 28 June 2024
Ali
United KingdomOnly the location that's all. Dirty smelly outside Nothing at all made mistake booking a place and not paying directly to booking.com Reception men bit dodgy.
Only location When they said breakfast not included....bit surprised. Paid £20 extra it was booked for £71. Ended paying on sit £89 pounds Bed was very uncomfortable The bidet turning tap was loose. Shower tray exit water drainer was not working properly. The chap at the reception wanted my passport and said he will let me have it after a while. I got bit concerned and requested for imediate return of my passport after waiting in my room for half an hour. The reception staff behaved very strangely. I would never go there again.
Stayed in June 2024
Reviewed: 6 May 2024
Colin
United Kingdomthe room is basic and small but it was all i needed ,the only thing was the toilet was stuck in-between the sink and shower and really hard to sit down or get to it even with the shower door open , i looked at the lay out and if they moved the toilet to where sink is and sink where toilet is it would work far better .
its right on the main street so if you don't like noise ask for a room at the back .i liked to see all going on so i asked for balcony room .the hotel is less than 50 mts from the heart of every thing .
Stayed in May 2024
Reviewed: 29 April 2024
Elibrahimi
MoroccoThe room was noisy and the lights didn't work so well, so I asked them to have them fixed, but they have not.
The room was clean and the staff were nice
Stayed in April 2024
Reviewed: 21 April 2024
Zeenat
United KingdomAfter sometimes there was mell from bathrooms
Room was clean , location was excellent right in the hub of supermarket
Stayed in March 2024
Reviewed: 12 April 2024
Marek
United KingdomOk
Ok
Stayed in March 2024
Reviewed: 25 March 2024
Christian
BarbadosIt’s quiet but you can still hear the street vendors until 2AM below.
Literally located in the centre of everything. 5 steps away from everything you could need.
Stayed in March 2024
Reviewed: 11 February 2024
Tayyib
United KingdomShower heads need changing Toilet tissue is 'precious' No room bin & shower door needed fixing.
Friendly staff, Had an issue with the wrong date & ayub sorted it out for me.
Stayed in February 2024
Reviewed: 6 January 2024
Alma
MexicoYou have to pay extra if you want the air conditioner Room smelling like smoke
Good price
Stayed in December 2023
Reviewed: 13 December 2023
Mindaugas
LithuaniaA little bit noisy. You can hear street matket, steps in the corridor, or someone's fart in the inner yard :) It could be bad if you are very sensitive to noise and sounds.
Very friendly staff and good location just few steps from Jemaa el-Fnaa.
Stayed in December 2023
Reviewed: 21 September 2023
Sharon
United KingdomFriendly, helpful and supportive staff. Good location.
Stayed in September 2023
Reviewed: 14 March 2023
Adrian
NorwayNo hot water in the shower, no toilet paper.
Great location. Good price.
Stayed in February 2023
Reviewed: 12 March 2023
United
United Kingdomshower was blocked and not fixed and ignored by staff . they hesitated to give me the room for 45 minutes , this male staff are very ignorant towards tourists and support their own people .
fair the room was small bed perfect double bed 4 pillows but no toilet rolls and no towels had to ask .
Stayed in March 2023
Reviewed: 15 January 2023
Rustum
United Kingdomlocation
Stayed in January 2023
Reviewed: 11 November 2022
Fanni
HungaryThe wifi is really weak - or it completely cut off.
The hotel was OK, the neighborhood was a bit too full of tourist for me.
Stayed in November 2022
Reviewed: 24 October 2022
Gregorio
Spainit was situated in the heart of Marrakech. there is noise all through the night and it is not noiseproof
I made a 16 day tour around Morocco and this was the only place where the right rate of exchange was applied. In the rest of hotels they took advantage with the change of the euro. Apart from this Hotel Itchbilia has been updated recently and looks very nice.
Stayed in October 2022
Reviewed: 21 October 2022
Ayman
EgyptTrace is not available
Location is in centre - very clean- all helps you need is available around hotel- I reserved 3nights and extended one more
Stayed in October 2022
Reviewed: 11 November 2024
Phillip
IrelandIf your looking for peace and quiet, this is not for you due to the nightlife from the market as it is still lively through until 3am. It suited us as we were only there for the one night
Extremely central to the market square, clean and tidy. It was primarily used as a location for a pickup point for our Mount Toubkal expedition hike. Extremely happy with this hotel and would happily stay here again.
Stayed in November 2024
Reviewed: 5 November 2024
Filomena
PortugalNothing to say
The hotel is ideally located, just a short walk from Jemaa El Fna square, making it a perfect base for exploring the area. It offers great prices and comfortable accommodations. I would like to extend a special thanks to Mohamed and the rest of the staff, who were always friendly and incredibly helpful throughout my stay. Highly recommend!
Stayed in October 2024
Reviewed: 17 October 2024
Walid
MoroccoAll great
Good and easy to find it and the staff are friendly thanks specially to mehamed how was professional
Stayed in October 2024
La Herradura, Spain
Warrnambool, Australia
Shunyi, China
DuPont, USA
Pitigliano, Italy
Belém, Brazil
Madrid, Spain
Budapest, Hungary
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content