Some small maintenance is needed a few places.

Perfect location. Spacious rooms. Good breakfast. Very friendly staff. Got upgraded to a de-luxe room because of staying there the week before as well.

Stayed in September 2024

SERVICE WAS A LITTLE HIT AND MISS - SOMETIMES VERY ATTENTIVE AND SOMETIMES VERY ABSENT.

ROOM WAS LOVELY AND SPACIOUS - FACED OUTWARDS SO A LITTLE NOISY.

Stayed in September 2024

Nothing

The location and the staff are friendly Thanks for Hakeemah

Stayed in September 2024

Maybe the cappuccino… but the espresso was perfect!

The staff at Hivernage Hotel were beyond kind. I’m not a fussy traveller but the staff wanted to make sure that I was truely welcomed and had absolutely everything I wanted down to the exact coffee I drink! My beautiful room was very spacious and had a lovely traditional sitting area overlooking the swimming pool and the red city. I stayed at Hivernage for a work meeting - which went without a hitch due to the excellent wi-fi - but I also loved meeting the ladies in the spa and enjoying a little pampering and poolside time as well. Such a lovely hotel!

Stayed in September 2024

The hotel didn’t seem like a 5 star hotel. The photos were nicer than in real life. More of a 4.5 star. It’s the least luxurious 5 star hotel I’ve stayed in. I believe this is reflected in the price (it being alot cheaper than the other 5 star hotels in Hivernage). The breakfast was ho-hum (not what you’d expect from a luxury hotel) and we found hairs a few times in our food. Also, it was a loud at night (loud music until late from Nobu restaurant across the road), and we could hear the guests in the room above us.

The staff were excellent. They allowed us to check-in hours early on our arrival which was a life-saver with our young kids. Staff were super playful with our kids for the duration of our stay.

Stayed in August 2024

The pool is very small and didn’t have a shallow end so it was difficult to relax in the pool for non-swimmers. Due to the size there wasn’t a lot of sun covering the pool which meant the water was freezing despite the heat. During breakfast the drink service was extremely slow. We’d place our drinks order when we arrived but receive the drinks after we had already finished our food. They had one bottle of water out on the table for all customers to use and were slow in replacing them when they had finished. The location is very fancy and close to expensive restaurants but there wasn’t any convenience stores near by so not great when you need a bottle of water or some snacks. They had a rooftop bar which was nice but music was extremely loud and played until 2/3am in the morning. Great for if you want to go clubbing but not great when you have young children as it could be heard all through out the night.

The hotel was very clean and comfortable. The reception staff were very friendly and having on-site restaurants were really helpful for travelling with a family. Room service was very quick and the rooms were cleaned everyday. The hotel was only a 15 minute walk from the Medina and located in a lovely area.

Stayed in August 2024

No toothbrush nor comb in the room. I had to ask the reception desk for these 2 items. And this for a 5 stars hotels is not okay. The receptionist did his best and I sled the room service. Funny enough no comb was available in the hotel. I travelled very light for less than 24 hours. I didn’t bring my toothbrush and my comb as I expected to find normally find them in a 5 stars hotel. The breakfast was lacking variety of the food and no corner for people with any food allergy.

The room was good

Stayed in August 2024

Can be noisy at night.

Location. Facilities.

Stayed in July 2024

The smell of the room was like a sewage sewer

The breakfast was great and specialy the staff at the buffet where extremely very helpfull.

Stayed in June 2024

Staff at the reception No usp plug and no available connection plug (adapter)

Stayed in June 2024

Price

Location is very good.

Stayed in May 2024

No tea or coffee making facilities in the room which is a real shame for a hotel of this quality

Brilliant location

Stayed in June 2024

The staff displayed humility and a willingness to embrace feedback, which is indicative of their commitment to providing exceptional service. This openness to constructive criticism not only enhances the quality of service but also fosters a positive and responsive environment for both employees and customers.

Stayed in May 2024

The swimming pool was freezing. The service by the pool was very slow, we waited almost an hour for 2 sandwiches and a bottle of water.. which was a pity because the food was good, but unfortunately the wait was too long. And the hotel can get a bit noisy at nights, as the rooftop parties nearby are loud.

Very clean hotel. Nice room. Available cot for babies. Friendly and helpful staff. The breakfast was complete. Good food at restaurant. Great location and amazing view from rooftop.

Stayed in May 2024

Aircon was quite loud

Lovely rooms, very friendly staff and walking distance to the medina.

Stayed in May 2024

Beware of adjoining rooms. They can be very noisy - it’s like sharing your room with strangers!

Great location!

Stayed in May 2024

Noise outside during the night.

The staff, Ive been attended by a women at arrival, very kind and diligence. In the morning, for the check out, there was a fantastic guy there, very friendly and helpful (although he was Barça supporter), huge kudos for them.

Stayed in April 2024

Behavior of staff by check-in (they were confused and not polite) Cleaning service of room A lady at check-out asked to see my booking information and "gave 15% discount for the next booking", she obviously misused that information and made a recension by herself (she gave the maximum score)..

Location Some of staffs in the caffe Lady on the reception by check out Breakfast was rich and delicious

Stayed in May 2024

It needs upgrading for a 5 star hotel. It was good but not excellent. Service was ok but we expected a bit more from a 5 star hotel.

Nice location all good the restaurants closeby

Stayed in May 2024

Could do a bit better on breakfast

Great hospitality by the staff. They were very friendly and helpful and I would give them 10/10. Well done

Stayed in April 2024

Not at all a fault of the hotel, but around 4 & 5 am the 2 night clubs across the street close and the noise is terrible with cars sounding horns in the ensuing traffic chaos. I got woken up both nights at both times. Be advised you might not want a room facing the junction at the front of the hotel.

Hotel has good facilities and is easy walking distance to Jemaa el-Fna square and the Medina. I was pleasantly surprised to find I was upgraded to a larger room for free. Staff throughout the hotel are friendly, polite and helpful. The room was very clean and spacious and the bed was comfortable. We ate at the sky roof top restaurant and had a lovely meal and a nice bottle of Moroccan made wine. The service was very good. The hotel serves a really nice buffet breakfast with plenty of choices.

Stayed in April 2024

Breakfast

Location

Stayed in March 2024

Noise, it’s awful Friday night is mental at 4 am the nightclubs empty and you have no chance of sleep

It was so lovely, very clean, the staff are so friendly and helpful.

Stayed in April 2024

Some aspects of the room and bathroom could use some renovation. The spa and training room were closed during our stay. The rooftop lounge was closed one of the nights due to a private event.

Very pleased. Wonderful staff. The cafe and affiliated bakery was fantastic.

Stayed in April 2024