Staff are very friendly … good customer services

Stayed in August 2023

elevator only up to second floor

unique architecture of world-famous architect Geoffery Bawa. Batik paintings by Ena DeSilva, sculptures by Lucky Senanayake and paintings by Barbara Sansoni.

Stayed in August 2023

1. We’ve been locked outside the balcony, the door stuck and the handler was broken, it tools us 20 mins to get in by ourselves. The room attendant called the maintenance department to fix it. We want to change a room, they rejected and wasted our time waiting for them saw the wood door. After they said it ok and left, the door is still bad, so we had to call them back and try to fix again. We were very tired, so we proposed changing a room again and they still cannot arrange it. The room attendant kept saying 5 minutes but is waste more half an hour to fix it. After the door is ok, they left without cleaning, so it was a mess in the balcony 2. We ordered a pizza that night, but after the door been fixed, the pizza went cold, so in the morning we asked for warm up. 30mins after they collected the pizza I called and asked, they said 5 mins. Then another 10 mins went by, i called again, they said they need 10 mins more to get us a new one. this period, we urged several times, Finally it took 90 mins to get the hot pizza 3 there are beach boy around the beach, it scared us, we cannot enjoy the beach at night 4. Far from the galle fort, not convenient for hanging around at the fort.

Nice view, a quiet place to relax

Stayed in July 2023

Beautiful large hotel with great pools and rooms. Spotlessly clean and nothing too much trouble for the staff. Special mention to the pool lifeguard who came to let us know that turtles were feeding at the beach. Very special moment!

Stayed in July 2023

Beautiful ocean views

Stayed in May 2023

excellent food

Stayed in February 2023

everything was really good

this place is paradise! by far the best place in Galle! the facilities are amazing top quality! everyone is friendly and will help you in anything you need. this is a 5 star hotel

Stayed in March 2023

The staff was so slow for everything. The spa was not good. The food also was pretty bad. Way overpriced and not a 5 star at all. More like a 3 stars.

Stayed in February 2023

nothing

incredible design, built into the rock! staff are incredible and the food amazing. and the restaurant prices are very reasonable and alcohol very good price. Would 100 percent recommend 😀

Stayed in February 2023

There is nothing not to like about this hotel it’s truly beautiful 😍

The staff are so lovely very helpful the rooms are very clean and a big size the beds are so comfortable fantastic location the sea view was amazing great size pool and warm.

Stayed in December 2022

The hotel itself was beautiful and very well located. The room was the perfect size for our familly of 4 - clean and with everything we needed. The staff were exceptional kind and helpful and the food was amazing!!

Stayed in December 2022

The food service is extremely slow, even for Sri Lanka. We waited 1 hour and 10 mins before having to cancel our lunch.

The hotel and rooms are beautiful

Stayed in December 2022

Nothing. It was perfect for us.

Everything! Lovely location and facilities. Pool, beach & spa were amazing. Staff were exceptionally attentive.

Stayed in December 2022

The bed sheets weren't so clean when we first arrived, we asked to change it, they did. Cups, spoons, dishes in the room, or restaurants, or at the buffet breakfast were always dirty. Lotsss of insects inside the room, tiny mosquitoes, tiny spiders, pretty sure bed bugs because our body was itching from some insects bites when we woke up. Food is not cheap (compared to prices in srilanka generally) , average 20$ per meal per person. Food is superr spicy. All staff (except receptionists) doesn't speak english, they just know few words, so it's impossible to ask them something, we struggled just to ask to get as an ashtray, or to pack out food for takeaway, eventually just left because they didn't do both 😂. Forget going outside thr resort for a walk, or even to walk at the beach, as a tourist, people there will not leave you alone, it's extremely annoying, and they just don't leave, you have to eventually leave to get away from them. Transportation was easy, using uber application, costed us 50$ 2 hours drive from airport to the resorts, the views are nice along the way. At first they said the breakfast is not open buffet, but for the 3 days we stayed there, 2 days were open buffet, and 1 day was a la cart. Before travelling we asked for spa prices and food prices, when we got there the prices were different ( higher ofcourse), but for the spa we complained that that's not the prices you sent, so they gave us the old price so thats good. Every price you see, you have to add 30% to it charge, we didn't know that it was a bit tricky. Nothing much actually you can do there, there is no beach activities or jets...

The view and nature around the resort is fascinating, the resort by itself with the 2 pools are great, friendly staff, spacious room, super comfy bed, good wifi , AC available dispite the country situation. Near galle fort, which is the highlight of our trip.

Stayed in December 2022

For a “five star hotel” it’s very rundown and dilapidated, with lots of grimy spots everywhere you look. Both pools are covered in green algae. Only one restaurant was open and both the a la carte and buffet experience were very poor, both in food quality and service. There is never anyone at reception, meaning we often had to wait for 15-20 minutes to be seen by anyone, and unless the manager was the one who arrived we’d have another long wait as our request got handed around by dozens of staff who seemed to have very little training in hospitality. Generally the front of house staff seemed well intentioned but very poorly trained, so even though they generally meant well it added a ton of friction to our experience. And being frank it wasn’t always well intentioned - the night before departure we tried to book a transfer back to Colombo at 11am and they told us to come back tomorrow when they’d have an answer. We came back after breakfast at 10am and after waiting for 10 mins at an empty reception we finally got hold of the same person from the night before and it was clear no one had done anything about it. We sat for another 10 mins waiting for her before going downstairs to find out what was happening. No update, so we asked to be updated from the room. 10 mins later we were quoted $95, which was expensive, but as we now had only 30 mins left we decided to accept. After hanging up she then called back and told us it was now $150, which is a frankly absurd price compared to our experience elsewhere on the island. We declined and found another taxi who quoted us $65 (without any negotiation), and once we accepted that the same lady now told us she could do $85. The whole thing felt like it was being handled in very bad faith and left a sour taste in our mouth as we left the hotel.

The entrance is grand and there are some bold design choices scattered throughout. Our bedroom was large and spacious with a very big and comfy bed. It’s right on a lovely beach, and has two large outdoor pools. And their attention to detail around sustainability is great - really well considered and implemented. And all of the back of house staff (the cleaners, the pool team, porters, transport team, etc) are all lovely and always keen to help. And the manager is excellent - ready to help with anything and offering a high level of hospitality.

Stayed in November 2022

location and staff- specially Imasha at the front desk was exceptionally helpful.

Stayed in November 2022

Liked everything about jetwing hotels! Every trip I mostly book Jetwing hotels because of their cleanliness, great facilities, friendly and efficient staff, great food and also because they give importance to sustainability and the true essence of Sri Lanka!

Stayed in September 2022

Only Beach....

Everything ok😊

Stayed in February 2022

I think the only thing that needs improvement is the coffee, coming from Europe if they invested in a nice machine that makes expresso and cappucino their European guests would love it!

The location is great, beautiful, we'll manicured grounds on a Rocky beach. Everything is open air for the most part and decor is luxurious but understated. The food and staff were great and my kids loved the swimming pools. About a 10 minute drive to Fort Galle which is a charming town.

Stayed in February 2022

Incredible experience! The staff, rooms, restaurant, private beach and pools are just wonderful. Perfectly located. A true five star Sri Lankan experience.

Stayed in January 2022

Unfortunately this was not worth the full rate we paid. The service was not up to scratch due to language barriers mainly however the swimming pool, rooms and food are great. Perhaps the hotel was still finding its feet when we stayed… it has great potential!

Stayed in January 2022

Upkeep and service

Views and Location

Stayed in December 2021

Took an hour and half to check us in. The room was still not ready at 4pm when the check in was supposed to be at 2pm

Nothing

Stayed in January 2022

no service in room ac not working properly food is very bad

view is good

Stayed in December 2021