Perhaps a small criticism is that a lot of tour vans/tourists congregate across the road. I can get noisy. It’s not for too long and doesn’t go late into the evening.

Location, team members, ambience especially at breakfast and dinner

Stayed in November 2024

The style is traditional with upstairs rooms with no elevators. Didn’t like swinging “bar” doors into the bathroom. There are lots of steps down to restaurant and onto included sunset boat ride that might be difficult for those with mobility issues.

Wonderful location next to the river with a smiling, helpful staff. Breakfast was delicious and plenty of it with a terraced cafe on the river. Comfortable bed.

Stayed in November 2024

The river cruises currently leave from just in front of the hotel and the package tourists are like a screaming mob of savages. Fortunately they are being moved further downriver.

This was our second time staying at this property. Truly the most professional, courteous staff I have ever encountered. The rooms are beautifully furnished and the breakfast setting is relaxing and excellent quality food. Wonderful experience every time.

Stayed in November 2024

We loved everything about the property. Perfect stay.

We loved everything about this hotel. Location is a 10. Close enough to main part of town but just far enough for peace and quiet. Our river view room was the nicest place we stayed in our two weeks in Vietnam. Large window and balcony with views of the colorful boats parading along the river all day and night. Really large bathroom also. The staff were all so lovely and kind and helpful. Aimee was so sweet to us. In a way I felt like she was looking after us. The rooftop pool and bar were just as beautiful as the photos. The size of this boutique hotel was perfect. Oh and the free bikes were so great.

Stayed in September 2024

Nothing! Damien runs an exceptional hotel!

We stayed in Bougainvillea 2 for 3 nights. Every detail is thought of..... complimentary mini bar, generous plentiful and delicious riverside breakfasts, complimentary hour long sunset river cruise sipping a glass of wine, daily treats left in your room, personal staff, great location.....need i say more?? This is the only place to stay in Luang Prabang!

Stayed in October 2024

No swimming pool.

Excellent hotel into great position.

Stayed in September 2024

there were vans and vans of chinese tourist that were dropped off in the morning and at night and when this happened- they were extremely LOUD, and when i say LOUD, they were YELLING and showed lack of respect for the people around them. It would have been nice for someone to teach them a little etiquette and let them know to keep their voices down. but none-the-less, the hotel with its view of the mekong river on your terrace made us book another night

the front desk, Somphone was very helpful and kind in arranging all our activities with the hotel - like the caves and waterfall which was WAY cheaper than booking.com. Somphone recommended we do the 2 hr private boat ride to the cave vs the 1 hr van ride and wow, doesn’t even quite hit the mark. the cruise itself was a excursion all on its own. we saw fish farm, people washing their clothes in the river and the natural beauty of both mountains sandwiched us as we went down the river was the best experience. the other excursion Somphone arranged was to the waterfalls-when you get to the fall, there is 542 steps leading to the top of the waterfall was well worth it and zip lining was an added bonus. the hotel itself is really nice. we stayed in coconut 3 which is a 2 bedroom suite with a balcony overlooking the mekong river. we enjoyed luang prabang so much we decided to stay 1 more night but unfortunately the room we were in was already booked but Somphone took care of us again and set us up in the 2 story room overlooking the mekong river as well. and it also had a terrace balcony. both rooms, as long as it had the view of the mekong river is breathtaking.

Stayed in September 2024

Nothing, everything was great.

The place looks just like the pictures posted, near almost all the activities one would wish to do in Luang Prabang. The staff are professional, warm and very helpful especially Sompo and Khai at reception. They organized most of my tours and had good rates and recommendations. The place is near the lane where Alms are given so it’s convenient, got a complimentary sunset cruise on day 1 with a glass of wine. The mini bar drinks are also complimentary and my room was huge with a sitting area with different fruit bowls. Most comfortable bed and pillow. Would stay here again if I visited Luang

Stayed in September 2024

Excellent hotel in old colonial style, located in the ancient Luang Prabang, with the Mekong River in front and in walking distance to most historic temples. The restaurant at the riverside is top. The rooms are full equiped, wide, with huge confortable beds.

Stayed in July 2024

Hard to fault really but one thing is that the room didn’t get super dark even with all the blinds and shutters closed. Wasn’t really a problem for us, we still slept well, but would have preferred more of a block out situation.

Great location overlooking the Mekong River and only a few minutes walk to the main street in Luang Prabang. We had a balcony room (Tamarind 1), it was so lovely to be able to sit and watch the street and river life action. Breakfast is at their restaurant which is directly over the road and right on the Mekong, great breakfast menu and the staff were always ready and waiting to take our order. Every day the glass water bottles that were supplied were refilled, cutting down on plastic bottles, such a great environmental initiative! Would definitely stay again 😊

Stayed in August 2024

Everything is just perfect: hospitality, rooms, breakfast and restaurant with terrace!

Stayed in September 2024

No problems

Convenient, the room I stayed was well designed for travellers and the staff were helpful . There was opportunities to buy locally made travel goods particularly hats .no pool but the shower was cool .

Stayed in September 2024

Everything was great. Friendly and helpful staffs. Clean and spacious room. Very good made to order unlimited breakfast on the terrace by the river. Good and convenient location. Provide free use of bicycles, complimentary sunset cruise, free daily minibar, fruits, snacks, refillable glass water bottles, umbrellas (rainy season) etc. Khopchai for the wonderful stay and service.

Stayed in August 2024

Such a beautiful hotel amazing location and excellent breakfast- especially the croissants that they order from a French bakery, they also offer a few sunset cruise and even bicycles which we used to travel around the town

Stayed in July 2024

Nothing

Breakfast location on terrace with a great view on Mekong River. Great location in old town, main sites on walking distance. Good food and nice staff that will help with all your questions

Stayed in August 2024

I have no dislikes the hotel was great.

The hotel was charming with so much character, great location, lovely restaurant overlooking the Mekong River. Staff were wonderful so accommodating, helpful and friendly.

Stayed in July 2024

A very well located and charming hotel . Yet in a quiet part of town. Rooms are well appointed and super cute . We had a small balcony that overlooked the Mekong River. Breakfast was on a terrace on the river was very good. We would stay here again in a heartbeat.

Stayed in June 2024

A beautiful, boutique hotel overlooking the Mekong River. Peaceful location yet an easy 3-4 minutes walk to the main street of town. The hotel's restaurant is across the street by the river. Breakfast is by alacarte and is really nice with many options. All staff is friendly and helpful.

Stayed in June 2024

Should have non slip mat by exit from shower. I almost fell twice .

Sympathetically upgraded former French colonial style building . Tastefully decorated. Excellent riverside and central location.

Stayed in May 2024

Don't take city tour through them. It is too expensive for what you get. The hotel was gracious and discounted some of the cost. Nevertheless, for Laos a half day tour that ended up only 3 hours should have been much less. Ultimately, it was our fault for agreeing to this. The hotel handled our concerns well. Also if taking river boats, realize that folks with limited mobility may feel uncomfortable going down and boarding the boat as the path is not all paved and we once had a harrowing departure that damaged my knee.

breakfast terrace was great, room was spacious with good air conditioning. They were able to arrange a great boat excursion to waterfalls.

Stayed in May 2024

Nothing.

Beautiful hotel in an old style building. Our room was on first floor and we had a view of the Mekong River. Breakfast was great with a good selection of hot and cold dishes made to order. The hotel provided complimentary water which you could refill anytime and daily fruit and snacks in the room. All the staff were exceptionally helpful and friendly and organised a couple of trips and taxis for us during our stay.

Stayed in May 2024

nothing

One of the nicest and most considerate hotels I ever stayed in. The service was outstanding and the staff is very kind. We even were offered a free sunset cruise that we really enjoyed. The minibar is free and you get unlimited water. The facilities are clean and well maintained. The breakfast is à la carte and really good and fresh and is served on a terrace next to mekong river. If you come to Luang Prabang you should stay in this hotel!

Stayed in May 2024

The hotel location is perfect to explore the Luang Prabang old town. There is also a beautiful hotel restaurant overlooking the Mekong River, serving delicious food - sumptuous breakfast and best mango sticky rice I have ever had! The rooms themselves were spacious, clean and comfy. Comfy beds with mosquito nets. The decoration is very tasteful. The staff was very kind and helpful. The hotel management are also thoughtful and detail oriented. And the complimentary sunset cruise was a very nice touch! Overall, a perfect hotel to explore Luang Prabang!!

Stayed in May 2024

My wife and I found the wi-fi to be slow or not connected on a number of occasions...but this is a small point!

So beautiful.... Facilities.... Location... Customer service.... Mekong River.... close proximity to shops and temples and other attractions such as Mount Phousi!

Stayed in May 2024