Unit 4, Ban Mano, 06000 Luang Prabang, Laos
#99 of 211 hotels in Luang Prabang
Guests' ChoiceBased on 12 hotel reviews
9.3Cleanliness
9.4
Comfort
9.7
Location
8.5
Facilities
9.4
Staff
9.6
Value for money
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 12
Reviewed: 15 February 2024
Stuart
United KingdomThe food was very expensive compared with the local restaurants. so we ate out a lot more than we had originally planned as the differences were stark. Next to the hotel spa, someone had a rave or loud music party and this ruined the spa experience, the hotel is surrounded by locals, they don't have control over what they do so not blaming the hotel just highlighting it can happen, as this isn't a remote location and the walls are not brick they are wood.
The staff were really helpful considering that the airport lost all of our luggage, they found us a driver to take us out to the town so we could buy some clothes. The chef made us a special Christmas vegan meal which we had in our garden at the back of our room. The hotel has free bikes which makes exploring the city very easy.
Stayed in December 2023
Reviewed: 16 January 2024
Susan
United StatesRoom was a bit cold
Wonderful food and friendly staff
Stayed in January 2024
Reviewed: 24 October 2023
Omar
Hong KongOverall service experience wasn't at the level expected for 5* or the price charged. Some elements of maintenance were also not where they needed to be e.g. the decking in the garden area was on its last legs, and the bed frame was extremely creaky and clearly in need of nailing back together. Loads of staff (far outnumbering the guests) and all very friendly and trying hard to please so it pains me a bit to write this. But there was a real lack of coordination and communication which made breakfast and dinner service a bit comical / awkward. Constantly being asked the same thing by 2 or 3 staff, having knives and forks taken away just after someone replaced them, being awkwardly hovered over 15 seconds after being passed the menu, etc. It just kept happening. The staff themselves have the potential to be great but really just need some more training and proper supervision, and someone to take overall responsibility for outcomes rather than everyone “staying in their their lane” leading to things like finished drinks and room service plates being left to fester in the sun all day despite various staff passing them literally hundreds of times. We never saw any kind of supervisor doing rounds and the front of house staff (who were very good) are quite detached from the accommodation and restaurant due to the layout of the place.
Wonderful and sympathetically converted and preserved colonial compound, beautifully kept gardens, and lovely swimming pool. Very nice pool villa garden suite, comfortable bed and spacious room. Well located... perhaps 5 mins further from town on foot than would be ideal, but with a complementary shuttle car service to/from the night market area and/or sister 3 Nagas property. Some nice local cafes and small retailers in close proximity worth exploring if you don't want to go all the way into town. Generally very quiet and peaceful, but bear in mind the suites all back onto a developing residential area (immediately behind a 10ft wall which surrounds the compound) so there may well be general noise or even construction work taking place very nearby. We also had someone burning trash one night. Nothing the hotel can do about this but just something to be aware of if you're expecting utter tranquility. Overall a very enjoyable stay despite feedback comments below which I hope are just down to the disruption from Covid and getting everything not quite being back up to speed yet.
Stayed in October 2023
Reviewed: 10 August 2023
Mhirra
Philippinesnone!
The place, the staff, the service, everything was excellent!
Stayed in August 2023
Reviewed: 4 March 2023
Margarethe
United StatesWe were not impressed with the food. We had dinner there once and it was mediocre. Breakfast selection was ok
Absolutely wonderful staff, excellent service, our room (heritage suite), beautiful gardens, great pool, good location- within easy walking distance to most attractions, good shuttle service.
Stayed in March 2023
Reviewed: 30 September 2022
Harvey
Australiamenu at governors grill is limited. bikes need upgrading.
heritage style building
Stayed in September 2022
Reviewed: 15 September 2022
Tan
IndonesiaLocation
History of the building
Stayed in August 2022
Reviewed: 10 October 2022
Mina
MalaysiaThe pool tiles were slimy and had algae. The room key was tricky to work - kept sticking. The bed on 1 side would squeak for a couple times more after each turn of the body! Also the hotel was building/repairing the wall and I could see workers overlooking my outdoor bathtub!
The spacious property. Breakfast.
Stayed in October 2022
Reviewed: 17 October 2022
Fabrizio
HungaryThere are no comments available for this review
Stayed in September 2022
Reviewed: 21 August 2022
Rachelle
AustraliaThere are no comments available for this review
Stayed in July 2022
Reviewed: 9 April 2022
Soysouvanh
LaosThere are no comments available for this review
Stayed in April 2022
Showing 1 – 12
Livermore, USA
Vacaville, USA
Marshfield, USA
Vallon-Pont-dʼArc, France
Quedlinburg, Germany
Lijiang, China
Chanthaburi, Thailand
Leipzig, Germany
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content