There were flies inside room. Pool was not available for use.

Both the receptionist Noor and the other guy were exceptionally supportive. The free airport transfer even after checking out was lovely.

Stayed in October 2024

The double bed was comfortable but small. A group's dinner the night before was still on the table in the morning, it had not been cleared away for breakfast. The road outside was being dug up - not the hotel's fault and it didn't affect ourselves much, but could do others.

Room was clean and comfortable. TV and Wifi both worked well. Bathroom was clean and hot water worked no problem. A variety of options provided at the breakfast buffet. Nice views over the pool and outdoor areas. Staff were friendly and helpful, adjusted out check-in time due to delayed flight. Located in suburban region, 20-25 mins from the airport, near to bazaar and main road, good transport links, about 30 mins into city centre by car. Overall, good value for Almaty.

Stayed in October 2024

Not a 4* hotel (for western standards) by a longshot. I would rate it 2* at most. Everything you need is there, it's just all very basic. The curtains don't block the light. Breakfast lacks fresh bread, though this appears to be a common denominator in the whole region.

Stayed in September 2024

Good breakfast and friendly servant.

Stayed in October 2024

English limited, water not served, vegetarian options limited for breakfast

Nice property nice surrounding

Stayed in September 2024

Labelling of dishes eg type of a meat was it beef. Might help english speaking guests as the help in the dining area don't speak english Repair work preventing access of vehicles inside the property - till it is cleared can offer help to old people with luggage to climb up to the reception as well

quaint old world charm of a wood lined chalet and painted mud type walls but spankingly clean Lovely friendly helpful front office

Stayed in September 2024

I had a great stay, friendly staff, good and clean facilities. Good breakfast. Free ride to the airport. Very happy with the Pool and sauna!

Stayed in August 2024

Cleaning should be a bit better I guess

The staff

Stayed in July 2024

At night boring. Swimming pool not available. Lights off. Bfast choice is simple close to poor. Allowed to bring your food and drinks but at swimming pool not allowed even water. Only order from them. Weekend very crowdy no space in swimming pool. U can order food in room till 11 only

Rooms, food , location is good

Stayed in July 2024

Housekeeping service has lots of room for improvements. There were towels missing and bottled water forgotten. Bathrobe for the swimming pool was missing one despite of reminders. The swimming pool was nice, but because of hot days and that it's open to the public for a fee it can get noisy and crowded.

Staff at reception very helpful, hotel offered free shuttle to airport. We had a midnight flight and the hotel offered use of pool and hotel facilities free of charge, which makes our last day in Almaty much more comfortable. Kudos to the hotel and it's staff.

Stayed in July 2024

The swimming pool could use better filtration system as the water was not very clean.

Staff was wonderful, breakfast had a lot of options and room was well equipped. Would recommend.

Stayed in June 2024

Breakfast used to get over before time and they never recharged the items. The room bed was quite small and toilet could be cleaned better.

Hotel staff was amazing, couldn't ask for more. The hotel in general is a gem, old building quite beautiful and has everything one can ask for in the price they ask.

Stayed in June 2024

The staff at the reception keeps on changing every day in my 5 days of stay 4 different people were at reception. Only nikita was the one who felt genuinely helpful. The other guy was not even trying to help. We came back from a 15 hours tour at around 2300 in the night. We asked if we could get something to eat. They said the restaurant is closed. I requested them even if they could give me a tomato or a cucumber m ok il have that and sleep rather than sleeping hungry. He said sorryy the kitchen is closed. They say its a 4 star hotel but dnt have a night menu. Neither do they keep tea coffee packs in the room. I had booked a junior suit still in 5 days no room service was done it was disappointing. The only good person was nikita who genuinely tried to help us the other guy told us to our face when i asked if you want me to sleep hungry he said yes maam sorry. M not sure if i will visit this place again.

The location and aminities are good

Stayed in June 2024

Good ambiance

Stayed in May 2024

taxi ride from the airport required... breakfast is simple but fresh...

Stayed in May 2024

The hotel bit old and require some renovation No elevator but they have room on same reception floor or one level up. Beds are small The facilities was closed for maintenance

The hotel is near by many restaurants and supermarket and in nice area even it is far from center but still good location. Also hotel bit old but comfortable

Stayed in April 2024

Place is very nice and clean

Stayed in April 2024

The staff at the restaurant wasn’t very pleasant and refused refills during breakfast

Lovely place and location

Stayed in April 2024

We arrived early and wanted to go ice-skating so they let us store our luggage until we came back in the evening for check-in. Breakfast was excellent as usual. Free airport shuttle was great.

Stayed in November 2023

The hotel is located away from the centre in a not so upmarket area . It takes about 20-30 min to the city centre . Nothing much to walk around and see.

Very big comfortable rooms. Free airport pickup. Very helpful staff . Always greeted us with a smile . Rooms are spacious and have a very rustic feel. Clean . Great breakfast with lot of Kazakh delicacies . The hotel has a great restaurant outside and a superb cafe with Great coffee and desserts . There are enough shops outside for basic shopping . This is also not very far from the airport.

Stayed in November 2023

Breakfast and room service is the worst... The facilities mentioned at the time of booking are not there in the room like AC

Hotel n rooms only

Stayed in November 2023

It was not soundproof. I could hear footsteps along the hallway.

I like the staffs they were friendly and there was a restaurant nearby

Stayed in October 2023

1. Staying at Saraishq, one ends up spending a lot of time in the Taxis travelling towards the centre of the city as Almaty traffic is awful in the absence of any flyovers etc. & due to the long wait times at the numerous traffic lights dotting the city. 2. Money spent on Yandex Go Taxis can be high vis. a vis. staying in the centre of the city where you wouldn't need to travel in taxis everyday to just get to the city centre. However, the flip side is that Sariashq is not a high-rise structure and is quite spacious while the city hotels are buildings with less space. You win some (sense of space in Saraishq) & you lose some (travel times + taxi costs) 3. Surprisingly, Saraishq doesn't provide "Coffee" sachets in the rooms though they do provide Tea sachets & Electric Kettle. I had to buy my own Coffee Bottle from the Super market. I found it this ommisson as an oddity given that coffee sachets are quite inexpensive to be provided. 4. I stayed in the Junior Suite (the largest suite at the property) and while the bedroom & the living room were quite spacious, the Toilet-Bathroom is "super cramped" :( The shower cubicle is "super super cramped" and one wonders why did the management decide to make the toilet so "tight" given that they had "so much of space" available in the Suite that could have allowed for making the toilet slightly bigger than what it is.

1. The staff at the Reception was always smiling & willing to provide recommendations related to - a. Places to see in Almaty b. How to find transportation etc. c. How to use Yandex Go & MapsMe Apps. 2. The availability of Water Dispenser 24x7 in the Reception Area was convenient 3. The outdoor swimming pool was heated & thus very comfortable to use at night when it gets quite cold in Almaty.

Stayed in September 2023

Not convenient to anything -- far from airport, far from city center, few restaurants nearby; bed too soft

Inexpensive hotel, good breakfast, large room.

Stayed in October 2023