Kosmonavtov Street 60, 010000 Astana, Kazakhstan
#31 of 115 hotels in Astana
Guests' ChoiceBased on 448 hotel reviews
8.7Cleanliness
8.7
Comfort
8.8
Location
9.0
Facilities
8.6
Staff
9.1
Value for money
8.7
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 June 2024
Matthew
United KingdomThe air con isn't amazing but does the job.
Fantastic hotel in a convienient location with English speaking staff. Very big rooms and excellent bathroom. A great outdoor bar opposite.
Stayed in June 2024
Reviewed: 23 June 2024
Olga
United StatesI booked this hotel for my parents for a week. They were very happy with everything - cleanliness, breakfasts, friendly personnel (especially breakfasts :) ). I had to email the hotel a couple of times. They responded quickly and were very helpful. The hotel has a very convenient location, at the heart of Astana. My parents were very happy.
Stayed in June 2024
Reviewed: 23 June 2024
Friederike
Germanyjust outside the first-floor room window was a ditch where water accumulated and stayed permanently (i.e. did not flow away) constant noise from an AC generator or the like from outside even with windows closed and at night
friendly and helpful staff comfy bed
Stayed in June 2024
Reviewed: 20 June 2024
Rina
PolandIt's my 2nd time staying at Comfort. Very nice, professional and welcoming staff, great location in the newer part of the city, and great value for money.
Stayed in June 2024
Reviewed: 16 June 2024
Yahya
OmanThe high music in last night
The staff especially Dias was helpful with everything, the location was wonderful
Stayed in June 2024
Reviewed: 14 June 2024
Alimov
UzbekistanShaving facilities is very low quality.
Every thing is comfort, breakfast is delicious, staff are polite.
Stayed in June 2024
Reviewed: 11 June 2024
Robert
SlovakiaThe air-condition control works only partially on our room.
The room was nice and comfortable. The staff was extremely helpful. The location is quite central with good access to main atractions.
Stayed in June 2024
Reviewed: 8 June 2024
Hana
United KingdomThe hotel was clean, comfortable and the staff were very helpful with all questions we had. Ordering taxis for the airport was easy and very quick.
Stayed in June 2024
Reviewed: 5 June 2024
Marianna
FinlandLocation is a bit far from downtown
Very helpful staff; big rooms; good restaurant and good breakfast
Stayed in June 2024
Reviewed: 31 May 2024
Daniel
SwitzerlandSometimes parking slots are full
Good location, comfortable rooms, working WiFi, nice breakfast, free parking available
Stayed in April 2024
Reviewed: 29 May 2024
Victoria
United StatesSlow internet in room 270
Beautiful property! Friendly staff, awesome breakfast, and great location! Sauna, gym 💪🏻 I really have nothing to say bad about this hotel. Very pleasant stay. Only internet in room 270 was very weak.
Stayed in May 2024
Reviewed: 28 May 2024
Simon
United KingdomHot, very hot. Restaurant very average.
Convenient location, friendly staff, clean rooms
Stayed in May 2024
Reviewed: 27 May 2024
Sandeep28saxena
IndiaI felt they overcharged me for the mini bar but I am not sure about it so I don't complain but the others can be more cautious. And it is my suggestion to include a few more options in the menu for vegetarian Indians.
A great hotel in Astana, they serve good breakfast and also have a restaurant outside. The spa is great with reasonable rates and the location is central to everything.
Stayed in May 2024
Reviewed: 21 May 2024
Grigor
AustriaCleanliness, comfort, well trained staff.
Stayed in May 2024
Reviewed: 16 May 2024
Yekaterina
TurkeyThe breakfast price was different when we booked, when we arrived the price has increased almost 100%. After a couple of conversations they sold it with the old price that was mentioned in the conversation when we booked it.
The facility and the location are great, the stuff is welcoming. I liked the sauna. Plenty of food, coffee was really good.
Stayed in May 2024
Reviewed: 25 April 2024
Zhumabek
KazakhstanThe location was perfect! My mom enjoyed the say very much, will be choosing Comfort Hotel Astana from now on
Stayed in April 2024
Reviewed: 18 April 2024
Stefano
SwitzerlandThe breakfast service (not the food, see above) leaves much to be desired. All the single square tables are wobbly to a scary degree, and the chairs are sagging under your weight. Half of the mornings none of the free tables (and I am talking about at least 7 or 8 of them) was cleared of the dirty plates of the predecessors when we arrived. None of the employees, even the lady who looked like the manager in charge, welcomes you with a smile or greets you at all, and one male employee was downright rude on two occasions, once when I asked for a spoon for my muesli not finding any around, and another time when I asked if he could clear a table because none was available. The language barrier could be an issue, but the body language showed him downright irritated at my requests and in the case of the request for the spoon he shrugged and diappeared in the kitchen. I left my muesli there. Luckily there was other good food for which I didn't need a spooon to fill the gap.
The room is not particularly large, but comfortable, clean, and well equipped. Staff at the reception was great, efficient and extremely kind. Location is good, halfway to reach on foot both the old city centre (Tselinograd) and the new one (area around Bayterek). It is also conveniently located next to one of the best cafes in town (Nurba's Coffee) and right opposite a supermarket. The choice of food for breakfast is good, and their self-service coffee machine (Italian make) makes one of the best espresso and cappuccino I ever drank from a machine of this kind.
Stayed in April 2024
Reviewed: 11 April 2024
Zhambyl
KazakhstanToilet and room is a bit small, heater is noisy, breakfast is expensive
Clean and quiet
Stayed in April 2024
Reviewed: 10 April 2024
Pasha
United StatesIt was a bit noisy and crowded in the evenings over the weekend due to hosted events and SPA guests. But it wasn't too bad, so I can't really complain. But other than that, everything was perfect. =)
First time in Astana and Kazakhstan and WOW! The hotel was great for the price, wonderful and super-friendly staff, very-very good kitchen that open 24 hours. The food was above and beyond, my Mom and I enjoyed every breakfast we had. Lots of fresh traditional and non-traditional foods, tasty coffee and again - great service! The room was clean and cozy, with free bathrobes and flip-flops. The SPA was included into the room price, which was another great addition to our stay - we enjoyed the sauna and the hamam a few times. The gym is small, but still good and clean. Wi-Fi worked well as well. Overall, I'm happy to recommend this hotel to anyone who is looking for a cozy and quiet place to stay close to everything. P.S. Best Aperol Spritz in the TOWN! =)
Stayed in February 2024
Reviewed: 3 April 2024
Aygul
KazakhstanGood personal, clean, very helpful staff
Stayed in April 2024
Reviewed: 1 April 2024
Santiago
MexicoPaid additional 12+ USD for breakfast and it was quite average. Also not sure why its not included from start, specially as Booking level 2+ gives free breakfast.
Very pretty hostel in a relatively central area walking distance (30min) from main attractions. Staff were friendly, and the room was top-notch.
Stayed in March 2024
Reviewed: 25 March 2024
Jose
BelgiumTransfer from airport is overpriced. We didn't manage to adjust the heating in the room (too hot)
Nice small hotel, good accessible location, with sauna and extensive breakfast
Stayed in March 2024
Reviewed: 12 March 2024
Maria
United StatesAmazing Hotel - clean and perfect location. Exceptional staff! Very good breakfast- I highly recommend to choose this Hotel if you go to Astana.
Stayed in March 2024
Reviewed: 8 March 2024
Khaled
Bahrainnothing
Great customer service from all staff especially Anastisya who knows perfect english Very affordable hotel for a 4 star Very clean Perfect location Rooms are big and has everything Heaters can be controlled individually at each room
Stayed in March 2024
Gembloux, Belgium
Lassnitzhöhe, Austria
Angeles, Philippines
Hue, Vietnam
Seyðisfjörður, Iceland
Farlam, UK
Wassenberg, Germany
Siracusa, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content