It's my 2nd time staying at Comfort. Very nice, professional and welcoming staff, great location in the newer part of the city, and great value for money.

Stayed in June 2024

The high music in last night

The staff especially Dias was helpful with everything, the location was wonderful

Stayed in June 2024

Shaving facilities is very low quality.

Every thing is comfort, breakfast is delicious, staff are polite.

Stayed in June 2024

The air-condition control works only partially on our room.

The room was nice and comfortable. The staff was extremely helpful. The location is quite central with good access to main atractions.

Stayed in June 2024

The hotel was clean, comfortable and the staff were very helpful with all questions we had. Ordering taxis for the airport was easy and very quick.

Stayed in June 2024

Location is a bit far from downtown

Very helpful staff; big rooms; good restaurant and good breakfast

Stayed in June 2024

Sometimes parking slots are full

Good location, comfortable rooms, working WiFi, nice breakfast, free parking available

Stayed in April 2024

Slow internet in room 270

Beautiful property! Friendly staff, awesome breakfast, and great location! Sauna, gym 💪🏻 I really have nothing to say bad about this hotel. Very pleasant stay. Only internet in room 270 was very weak.

Stayed in May 2024

Hot, very hot. Restaurant very average.

Convenient location, friendly staff, clean rooms

Stayed in May 2024

I felt they overcharged me for the mini bar but I am not sure about it so I don't complain but the others can be more cautious. And it is my suggestion to include a few more options in the menu for vegetarian Indians.

A great hotel in Astana, they serve good breakfast and also have a restaurant outside. The spa is great with reasonable rates and the location is central to everything.

Stayed in May 2024

Cleanliness, comfort, well trained staff.

Stayed in May 2024

The breakfast price was different when we booked, when we arrived the price has increased almost 100%. After a couple of conversations they sold it with the old price that was mentioned in the conversation when we booked it.

The facility and the location are great, the stuff is welcoming. I liked the sauna. Plenty of food, coffee was really good.

Stayed in May 2024

The location was perfect! My mom enjoyed the say very much, will be choosing Comfort Hotel Astana from now on

Stayed in April 2024

The breakfast service (not the food, see above) leaves much to be desired. All the single square tables are wobbly to a scary degree, and the chairs are sagging under your weight. Half of the mornings none of the free tables (and I am talking about at least 7 or 8 of them) was cleared of the dirty plates of the predecessors when we arrived. None of the employees, even the lady who looked like the manager in charge, welcomes you with a smile or greets you at all, and one male employee was downright rude on two occasions, once when I asked for a spoon for my muesli not finding any around, and another time when I asked if he could clear a table because none was available. The language barrier could be an issue, but the body language showed him downright irritated at my requests and in the case of the request for the spoon he shrugged and diappeared in the kitchen. I left my muesli there. Luckily there was other good food for which I didn't need a spooon to fill the gap.

The room is not particularly large, but comfortable, clean, and well equipped. Staff at the reception was great, efficient and extremely kind. Location is good, halfway to reach on foot both the old city centre (Tselinograd) and the new one (area around Bayterek). It is also conveniently located next to one of the best cafes in town (Nurba's Coffee) and right opposite a supermarket. The choice of food for breakfast is good, and their self-service coffee machine (Italian make) makes one of the best espresso and cappuccino I ever drank from a machine of this kind.

Stayed in April 2024

Toilet and room is a bit small, heater is noisy, breakfast is expensive

Clean and quiet

Stayed in April 2024

It was a bit noisy and crowded in the evenings over the weekend due to hosted events and SPA guests. But it wasn't too bad, so I can't really complain. But other than that, everything was perfect. =)

First time in Astana and Kazakhstan and WOW! The hotel was great for the price, wonderful and super-friendly staff, very-very good kitchen that open 24 hours. The food was above and beyond, my Mom and I enjoyed every breakfast we had. Lots of fresh traditional and non-traditional foods, tasty coffee and again - great service! The room was clean and cozy, with free bathrobes and flip-flops. The SPA was included into the room price, which was another great addition to our stay - we enjoyed the sauna and the hamam a few times. The gym is small, but still good and clean. Wi-Fi worked well as well. Overall, I'm happy to recommend this hotel to anyone who is looking for a cozy and quiet place to stay close to everything. P.S. Best Aperol Spritz in the TOWN! =)

Stayed in February 2024

Good personal, clean, very helpful staff

Stayed in April 2024

Paid additional 12+ USD for breakfast and it was quite average. Also not sure why its not included from start, specially as Booking level 2+ gives free breakfast.

Very pretty hostel in a relatively central area walking distance (30min) from main attractions. Staff were friendly, and the room was top-notch.

Stayed in March 2024

Transfer from airport is overpriced. We didn't manage to adjust the heating in the room (too hot)

Nice small hotel, good accessible location, with sauna and extensive breakfast

Stayed in March 2024

nothing

Great customer service from all staff especially Anastisya who knows perfect english Very affordable hotel for a 4 star Very clean Perfect location Rooms are big and has everything Heaters can be controlled individually at each room

Stayed in March 2024

Location

Clean and friendly staff

Stayed in March 2024

No elevator in the hotel

Money value, clean, nice staff

Stayed in February 2024

it was a bit chilly in the room and cold in the lobby, but I guess that was because it is only 2 floors hotel and it was -30 outside )))

the hotel is easy to find, the room is spotless and comfortable, the bathroom is clean and comfortable too, the gym is cozy and the equipment is good, the saunas could be hotter, but maybe it is just not so often used by guests. it is very good for short term stay.

Stayed in February 2024

The mini bar prices were in my opinion a bit excessive. Up to €6 a small bottle of water doesn’t sound reasonable.

The rooms were reasonable size & very clean. The staff at the reception speak english which is a bonus, keeping in mind the region. Airport taxi was easily arranged and made a huge difference in making my arrival hassle free.

Stayed in January 2024