747 West Bay Road, KY1-1110 George Town, Cayman Islands
#1 of 15 hotels in George Town
Guests' ChoiceBased on 38 hotel reviews
9.8Cleanliness
9.9
Comfort
10.0
Location
9.9
Facilities
9.9
Staff
10.0
Value for money
9.5
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 23 June 2024
Paul
United KingdomNothing
Staff were super helpful and kind. They went the extra mile and really made our stat fun. Obviously the location is brilliant.
Stayed in June 2024
Reviewed: 22 January 2024
Erin
CanadaNothing
Everything is exceptional. The hotel is chic boutique and bougie. It’s a vibe, the food is outstanding. The hotel staff are incredibly thoughtful and friendly. 15/10 recommend. If your on the fence don’t be. You won’t regret it!
Stayed in January 2024
Reviewed: 12 December 2023
Nash
United StatesI wish the spa treatments were a little more affordable, but overall its stunning.
probably one of the most impressive offerings in the Caribbean. It makes the ritz look so outdated and lame.
Stayed in December 2023
Reviewed: 5 December 2023
Colleen
CanadaI thought the menu at their restaurant could have had more choices.
The friendly staff.
Stayed in December 2023
Reviewed: 26 September 2023
Tom
United StatesSmall and elegant, staff was super service oriented. I want to go back!
Stayed in September 2023
Reviewed: 10 September 2023
Sandra
United KingdomThe location was perfect, the service excellent.great cocktail hour nightly
Stayed in September 2023
Reviewed: 29 July 2023
Barbara
United StatesWould not change anything
Perfect location, perfect facilities, perfect in every possible way!
Stayed in July 2023
Reviewed: 16 July 2023
Alex
United KingdomRoom could have had a larger balcony
Staff make this place
Stayed in July 2023
Reviewed: 27 June 2023
Dana
RomaniaBeing on 7 mile beach means you do not get a lot of space to yourself. The stretch of beach allocated to our hotel was quite small. I was (perhaps unfairly) comparing this to South East Asia resorts where you have plenty of beach just for yourself. Here everything happens in a very small space. This is the only minus of the hotel and it is not really their fault...
This is a luxury hotel situated on the most famous and most beautiful stripe of beach on the island, 7 mile beach. The property is beautiful, not very big but the rooms are very spacious and comfortable. There are a bar and a restaurant directly on the beach. The staff is sensational, they really make a difference. There are a lot of them and always check your water, your towels, your drinks. We were outside of main season so the beach was not crowded at all, neither were the restaurant and bar. The beach is extremely clean and the water incredibly blue. Very, very, very hot.
Stayed in June 2023
Reviewed: 8 May 2023
Kingsley
United StatesNone
The room was always clean. The environment was relaxing. What made the stay most memorable were the services, the workers (Moses, Emmanuel, Elena, Davide and others), their attitude and the friendliness.
Stayed in May 2023
Reviewed: 8 May 2023
Michelle
United StatesIncredible location right on the beach - staff went out of their way to make our daughter's first birthday one to remember. The staff are so attentive and the hotel had lots of little personal touches and additions. Loved this place, can't say enough good things about it. Amazing food and drinks, cocktail hour...the list goes on.
Stayed in May 2023
Reviewed: 24 March 2023
Michelle
United StatesThere is nothing negative to say
The location, suites were spacious, clean, comfortable, staff was very professional and friendly, everything was amazing!!
Stayed in March 2023
Reviewed: 27 November 2022
Raymond
United StatesNothing. Everything at Palm Heights was exceptional.
Palm Heights is hands down one of the best hotel/resorts we have ever stayed at. All of the staff were incredibly helpful, friendly and went out of their way to accommodate you. The hotel, hotel rooms and grounds were immaculate. The food serviced at the hotel restaurant, Tillies, was very good and we had most of our meals there. Palm Heights also provided service (food and drinks) on the beach. Palm Heights is a small resort, about 50 or so items, which gave it a more personal feel although much of that was achieved by the exceptional staff. Palm Heights is like a small, intimate oasis on Seven Mile Beach. Highly recommended!
Stayed in November 2022
Reviewed: 19 November 2022
Pasquale
United Statesnothing
Pools, beach, overall location, everyone there is willing and able to help with every request
Stayed in November 2022
Reviewed: 18 November 2022
Anne
United KingdomDesign, location, restaurants and staff were 10/10
Stayed in November 2022
Reviewed: 10 November 2022
Maarten
Hong KongThe crew, the my were great! Every time there was a smile on their face.
Stayed in October 2022
Reviewed: 8 July 2022
Zoya
United StatesAmazing grounds and atmosphere. Loved the happy hour drinks and snacks. Super polite and friendly staff
Stayed in June 2022
Reviewed: 18 June 2022
Amy
United StatesEverything! The service was top notch!
Stayed in June 2022
Reviewed: 8 April 2022
Articia
United StatesI was a solo traveler and celebrated my 40th Birthday at Palm Heights Grand Cayman from Mar 8th - Mar 12. Palm Heights is set in a tropical paradise and felt like I experienced heaven on earth. The entire Palm Heights family made my Birthday week memorable. They exceeded my expectations and I am looking forward to returning very soon. A special thanks to Daniel, Carla, Maria, Bambi, RoseMarie, Kemka (Photographer), Jake (Chef), Kristina (Massage therapist), Raveena, Akai, Adonis and Francios.
Stayed in March 2022
Reviewed: 1 April 2022
Annabel
United Kingdomwould have been nice to have a boutique for shopping
fabulous location right on the beach. beautiful bedroom with an amazing view will definately come back. staff very friendly especially the front desk
Stayed in March 2022
Reviewed: 9 January 2024
Happy
United States$$$
The staff was amazing… Personalized welcoming service by Yanni, Grazia on the beach everyday.
Stayed in December 2023
Reviewed: 2 March 2024
Keith
United KingdomThere are no comments available for this review
Stayed in February 2024
Reviewed: 16 January 2024
Kiki
United KingdomThere are no comments available for this review
Stayed in January 2024
Reviewed: 22 October 2023
Hui
United StatesThere are no comments available for this review
Stayed in August 2023
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content