249, Dongho-ro, Jung-gu, Jung-Gu, 04605 Seoul, South Korea
#18 of 533 hotels in Seoul
Guests' ChoiceBased on 243 hotel reviews
8.9Cleanliness
9.5
Comfort
9.4
Location
8.7
Facilities
9.2
Staff
9.4
Value for money
8.2
Free WiFi
8.7
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End of dialog contentReviewed: 22 June 2024
Regina
New ZealandYou need to check carefully what is included if you book the hotel for three people.
really qualitative resort which has everything in one place, very nice service staff
Stayed in June 2024
Reviewed: 19 June 2024
Da
AustraliaThe shuttle bus only operates until 10pm, so after this time, you need to walk up the hill to get to the hotel. Also, the airport shuttle does not come up to the hotel, so you will need to make your way down to the airport bustop and wait there.
Spacious room, comfortable bed, well-equipped gym, nice amenities, internal shuttle bus operates to get you to the subway station, the staff speak English.
Stayed in June 2024
Reviewed: 19 June 2024
Faris
Saudi ArabiaNothing
Client surviving skilled
Stayed in June 2024
Reviewed: 27 May 2024
Julia
CanadaIt was busy - we personally prefer quiet. There was a conference taking place during our stay. The soundproofing of the room was also lacking. We could hear some conversations next door, kids in the hallway and music coming from the outdoor pool on Saturday as well as the sound of traffic. Also, rooms are quite small for American standards, given we had an upgrade. If I may, I’d like to compare the room condition/availability of things between SHILLA Seoul and our experience in Shangri-La. I had to ‘ask’ for things at SHILLA and those things were already anticipated in Shangri-La ( again, sorry for comparing) We would pay extra for details and above and beyond. I just did not think those things were consistent at the SHILLA. T overall though, we did enjoy our stay and we will come back
Location is amazing and a selling factor to us. We thought the building was underwhelming from an architectural stand point, the inside is what matters though. We thought it was beautiful, one of a kind with superb service
Stayed in May 2024
Reviewed: 16 May 2024
Joao
PortugalThe Deluxe Twin Room we booked was a bit on the smaller size.
Location, facilities, tranquility, staff, breakfast, views... A real oasis in the center of Seoul.
Stayed in May 2024
Reviewed: 8 May 2024
Fang
ChinaPillows and bed are too soft.
Breakfast is very good
Stayed in May 2024
Reviewed: 5 May 2024
Majid
Saudi Arabiaoverall the hotel is luxury
the hotel is nice, all good i didn't face any issues.
Stayed in April 2024
Reviewed: 26 April 2024
Frederik
BelgiumThe hotel is a bit remote. Although they do a real effort by having free shuttle service, you can't really 'pop out' of the hotel to eat something.
Luxury feel
Stayed in April 2024
Reviewed: 24 April 2024
Jo-anne
CanadaThe hotel was splendid, the room very comfortable and clean and the staff was friendly and responsive. We had several meals at the hotel and they were exceptional. There was easy access to the city and other locations provided by the hotel shuttle service.
Stayed in April 2024
Reviewed: 20 April 2024
Janice
CanadaCrowded
Rooms luxurious and clean
Stayed in April 2024
Reviewed: 20 April 2024
Muray
Luxembourgthe location is a bit far from Gangman and other districts interesting for middle aged people.
the most amazing breakfast buffet in all Korea
Stayed in March 2024
Reviewed: 14 April 2024
Narad
United KingdomThe lobby is small & crowded. Not as grand as would expect for five star when compared to Grand Hyatt
The staff are attentive, thoughtful & personable. The room is fabulously appointed
Stayed in April 2024
Reviewed: 9 April 2024
Emma
AustraliaExceptional experience
Stayed in April 2024
Reviewed: 4 April 2024
Alessia
SpainStaff Members The best Staff: assistance inside women’s SPA area. (Not the spa front desk) Front desk and concierge for foreigners/ non national tourist - lacked understanding of international hospitality. Such a hotel would need a better training program for front desk.
Fabulous access to mountain trails, Excellent spa facilities. Spacious room and bathroom
Stayed in April 2024
Reviewed: 16 March 2024
Peter
GermanyMaybe a bit too posh and I don't like overpriced mini bars. ;) Actually, nothing to complain.
Really nice city view. The staff asked me beforehand if I wanted city or mountain view. So everything was on offer. The room was spacious and mostly quiet. Good choice for my start in Korea.
Stayed in March 2024
Reviewed: 16 March 2024
Bgolds12
United KingdomSome of the extras were quite expensive (eg breakfast)
Phenomenal luxury hotel. Staff were available and very helpful. Room was gorgeous, bed very comfortable. Sauna and gym were clean and impeccable. Breakfast buffet was great.
Stayed in March 2024
Reviewed: 8 March 2024
Jingji
Chinaroom , service,food
Stayed in March 2024
Reviewed: 7 March 2024
Zineb
QatarNo one told us about what’s on offer at the hotel Parking is way too far Breakfast is mid and overpriced The hotel is generally overpriced for the rooms it has
I don’t know much about the Shilla’s history but stepping into the hotel felt like I was stepping into an institution. It is outdated though, but it comes across as cozy rather than grimy because of the upkeep. It’s outstandingly clean. The service at reception isn’t the greatest compared to other high-end hotels in Seoul. We weren’t told about details such as needing to book breakfast beforehand if we wanted to pay the guest price, or that there’s a car service between the parking and the hotel. They did end up giving us the guest price for breakfast though to amend for their mistake, but parking is a hassle if you have a car. You have to park and either wait for a car to take you up the hill to the hotel, or make your way up a very long staircase.
Stayed in February 2024
Reviewed: 27 January 2024
Eunjung
SwitzerlandGreat service and very quite room
Stayed in January 2024
Reviewed: 20 January 2024
Young
SwitzerlandI've stayed at 5-star hotels around the world, but in terms of service, this one was the best. Meticulous attention, kindness, and professional service. If I come to Korea again, I will definitely stay here.
Stayed in January 2024
Reviewed: 16 January 2024
Alexandra
United KingdomWe would love more storage space/shelves for clothes.
Spectacular view on N Seoul Tower and mountain, room is well sized with wardrobe and very comfortable desk, bedding is extremely comfortable and the mattress and pillows are incredibly soft, all toiletries are from Molton Brown, gym has all the equipment and helpful staff, swimming pool is excellent, the room is properly cleaned twice a day. Staff is extremely professional and friendly, willing to go extra to help us with any questions. Concierge service is one of the best I have experienced globally. We had breakfast and dinner at The Parkview- it serves the most delicious and sophisticated food. The Library bar has a fantastic view, serves delicious coffee and live music and signing takes place in the evening. Dongguk University Station is 5 mins walk and Namsan hiking route is 15 mins walk away. Hotel has a selection of amazing luxury shops on the basement floor, including contemporary fashion designers. The Shilla has a wonderful Korean art displayed including Park Seo-Bo and Lee Bae.
Stayed in January 2024
Reviewed: 15 January 2024
Alice
New ZealandFlea bites
Quiet and excellent staffs at the door
Stayed in January 2024
Reviewed: 6 January 2024
Wesley
AustraliaLocation great. Did not try breakfast, was a little expensive
Stayed in January 2024
Reviewed: 4 January 2024
Brandon
JapanThe hotel shows its age in places. It’s well kept and there have been some renovations, but some of the design choices feel dated. Not a major issue at all though.
The breakfast buffet is the best I’ve ever been to in terms of the breadth and quality of the offering. The hotel is centrally located but still very quiet and private. There are lots of shopping and eating options in the hotel or very near by, including duty free. The staff are cheerful and helpful.
Stayed in December 2023
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