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Reviews of LOTTE City Hotel Jeju 4 stars

83, Doryeong-ro, Jeju City, 63127 Jeju, South Korea

#16 of 157 hotels in Jeju

Guests' Choice

Review score

Based on 688 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    9.0

  • Facilities

    8.6

  • Staff

    9.0

  • Value for money

    8.2

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 22 September 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights

    Room lacked some small details, e.g. facial tissue. Aircon was difficult to adjust so we felt a bit hot when sleeping.

    Central location near the airport. Malls were within walking distance. Room was of the reasonable size and had a good view of the city/mountains. Staff were very friendly and helpful.

    Stayed in September 2024

  • Reviewed: 19 September 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Had to pay to use the pool. Couldn't screencast my phone to the TV

    It is very convenient, especially with the 7/11 downstairs. Free parking for customers. Staff was very friendly

    Stayed in July 2024

  • Reviewed: 18 September 2024

    9.0
    excellent
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    nothing

    everything

    Stayed in September 2024

  • Reviewed: 17 September 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Standard Family Room
    • Stayed 1 night
    • Submitted via mobile

    The future is a bit old.

    Great location and helpful staff. The bed was really comfortable and the bathroom was very clean.

    Stayed in September 2024

  • Reviewed: 7 September 2024

    7.0
    Ok
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 2 nights
    • Submitted via mobile

    The disappointing thing was the lack of food and beverages. No evening bar or food available. Not acceptable in a hotel of that size.

    The room was spacious and well equipped. The pool was good.

    Stayed in September 2024

  • Reviewed: 6 September 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    They charge extra to use the pool and not a day rate 12000KRW each time you want to swim

    Stayed in September 2024

  • Reviewed: 6 September 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Room was a bit small for 3pax.

    Location was great.

    Stayed in September 2024

  • Reviewed: 4 September 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 3 nights
    • Submitted via mobile

    n.a.

    Stayed in September 2024

  • Reviewed: 20 August 2024

    8.0
    Comfortable hotel and convenient location.
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 3 nights

    There must be a reason why pool access is at an added cost. I do wish they would explain why. It would be nice to have the choice of viewing the pool area to decide if it's worth paying daily for it.

    Classic hotel with simple amenities and aesthetics. Clean. Soundproof. Super comfortable beds. There is a more mature crowd of people staying here which is nice. The location is great if you are relying on the bus system.

    Stayed in August 2024

  • Reviewed: 15 August 2024

    7.0
    I expected a bit more from Lotte brand. Not a bad experience, but you can find similar hotels for a much lower price in
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 4 nights
    • Submitted via mobile

    The room was a bit old. The hotel has a lot of policies aimed at protecting the environment, but some just don’t seem to work. You have to leave towels on the floor if you want them changed, but the floor is really dirty. It felt really weird to do that. The swimming pool is 1 metre deep, often crowded and overpriced. Feels like a public bathtub when there are more than 4 people inside. You have to pay for the pool even if you aren’t swimming and simply want to accompany others, even though there are people who obviously didn’t pay all around. On a good day and when they have the nicer (younger) life guard, the pool can be fun though. The hotel is a bit crowded: the reception desk is on the 6th floor, and waiting for the lift always takes ages. Downstairs, you will be met with some weird protestors waving their propaganda posters.

    The location is good - close to Lotte Mart, bus stops and Puradak (not to be missed!). The coffee shop on the 6th floor is pretty good too. The staff on the first floor were very nice and helpful.

    Stayed in August 2024

  • Reviewed: 13 August 2024

    9.0
    Nice location and nice staff
    • Leisure trip
    • Family with young children
    • Family Room with Sea View
    • Stayed 4 nights
    • Submitted via mobile

    It’s not suitable for families as they have only swimming pool which we had to pay every time we had to go.

    Great location in the city where there is a lot of stores and restaurants around and shopping mall is at site. Staff were helpful and friendly and spoke very good English. Clean rooms and comfortable with very good housekeeping. Rooms are not specious but the suits are nice as we moved into suits later. There is a grocery store at site which was convenient and parking is free.

    Stayed in August 2024

  • Reviewed: 8 August 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Nothing that I didn’t like.

    Affordable stay at a mid-luxurious hotel with amenities which many visitors, especially those from Asia, will appreciate. Many shops within walking distance.

    Stayed in July 2024

  • Reviewed: 4 August 2024

    8.0
    Nice place but won’t be back again soon
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Very fast staff. Even though very polite, they don’t take the time to explain how it works around- direction for the pool, restaurants nearby

    Nice pool, great rooms, very clean Not a lot of places to eat though

    Stayed in August 2024

  • Reviewed: 2 August 2024

    9.0
    Nice Hotel & Staff
    • Leisure trip
    • Family with young children
    • Family Room with Sea View
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in August 2024

  • Reviewed: 2 August 2024

    7.0
    Quite good
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast buffet was the same every day and of varying quality. Room was a bit dated.

    Great location - close to everything. Staff were all friendly and attentive.

    Stayed in August 2024

  • Reviewed: 30 July 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Would have loved to be able to have dinner from the restaurant.

    The location

    Stayed in July 2024

  • Reviewed: 29 July 2024

    8.0
    Good location with pool that charges extra if you plan to swim
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Little bit small even for family room and requires extra charges for 3 specified 2hr slots for use of pool, first time encountered such measures.

    Good location especially if you're using day tour, most pick up locations are here. Nice, comfy hotel.

    Stayed in July 2024

  • Reviewed: 26 July 2024

    7.0
    Close to the airport
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 1 night
    • Submitted via mobile

    Swimming pool is not free for use

    Very close to the airport

    Stayed in July 2024

  • Reviewed: 26 July 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    Additional fee to use the pool?? Food at breakfast buffet was just OK.

    Good location. Easy parking. Clean comfortable room with nice ocean.Some tables at the buffet breakfast had an amazing view of Hallasan.

    Stayed in July 2024

  • Reviewed: 24 July 2024

    7.0
    Clean hotel with easy access to the airport
    • Leisure trip
    • Family with young children
    • [Outdoor Pool PKG] Standard Family Room - Pool Access for 3 (1st Part)
    • Stayed 1 night
    • Submitted via mobile

    Just thought it was a bit strange how you could only swim in the pool in the time frame you booked…and had to pay for it while staying at the hotel!

    The room had a lovely view of the ocean…also watching the planes come in and out. (Not close enough to be noisy!!). The pool and spa were nice

    Stayed in June 2024

  • Reviewed: 23 July 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    There was no room service in the hotel

    The location and the room was engh It was also near airport

    Stayed in July 2024

  • Reviewed: 22 July 2024

    7.0
    Okay!!!!!!
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Paper takeaway cups only in room a kettle and coffee no sugar no tea bags no milk there was also no room service

    Staff were nice location was close to airport and shopping was close

    Stayed in June 2024

  • Reviewed: 12 July 2024

    9.0
    Nice place
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    We celebrated birthday and honeymoon we wrote it before and the staff/Hotel didn't do anything or even put something in the room We booked 2 rooms we were disapointed

    Stayed in June 2024

  • Reviewed: 11 July 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    No dinner available in the restaurant, no food room service. Only CNN in TV for English Channel.

    Location, tours picked up from there. Clean, polite staff

    Stayed in July 2024

Showing 1 – 25

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